Mercedes-Benz of Easton

I've delt with many Service Techs over the last 50 years, many have been really good or at least try their best, but I must say that Mike has exceeded them all in his dedication to customer satisfacti years, many have been really good or at least try their best, but I must say that Mike has exceeded them all in his dedication to customer satisfaction and attention to detail. It has been nothing short of a pleasure having him responsible for my car's needs - I hope he will remain my personal contact for a long time to come! More

What a terrible Service experience! Well, almost. You see, we are in the expediting business and have a new Mercedes Benz Sprinter cargo van. The Sprinter is great, but unfortunately it does need service see, we are in the expediting business and have a new Mercedes Benz Sprinter cargo van. The Sprinter is great, but unfortunately it does need serviced every once in a while. That's where our complaint lies. Any dealership can sell vehicles, but it takes an excellent dealership (who really cares about the customer, and doesn't just play the part) to follow through with the support needed after the sale. This IS NOT that dealer! We expedite with our Sprinter and it is very difficult to know where we will be on any given day. On Feb. 11th, we scheduled our Sprinter for an "A" Service at 8 A.M. the following morning with Andy Culver (at the time we thought he was just a Service Writer, but his card says Service Manager. Really?) Upon arrival, we pulled our Sprinter into the service lane and were greeted by a very friendly person (didn't get his name) who said that "Andy" was their Sprinter Service appointee and would be "more than happy" to take care of us. Great, right? WRONG!!! When Andy came out, he gruffly asked us for our mileage and what we needed. We told him an "A" Service. He was very customer unfriendly! Not at all representative of the Mercedes Brand we know! He then told us to come inside and he would get additional info as needed. Well, as we were discussing the service (ours was due for an "A", not a "B" Service) he wrongly argued with us that we were due for the very expensive "B" Service. WE WERE NOT, and told him so! Instead of looking it up in the Service Manual (page 4, 1st paragraph) he instead argued with my husband and insisted that we were going to get the "B" Service. By this time, my husband said that he could feel the blood inside him starting to boil so, rather than creating a scene, he calmly said to Andy that we would just go to one of the other service facilities that we deal with. Just for the record, that would be either of the following A+++ dealerships: Mercedes Benz of N. Olmstead, Ohio or Mercedes Benz of Ft. Mitchell, Ky.. Now, believe us, these fine people know how to take care of a customer. We will be contacting Mercedes Benz about our Easton Mercedes Benz experience. We are expediters for heaven's sake! This was not a "pleasure" buy, it was a business decision! Until this episode with Easton, we have had nothing but kind words to say about Mercedes and it's dealers. We still believe that, however, WE WILL NOT be going back to Easton M.B. anytime in the near future!!! More

Eric was very friendly and helpful. He has a very thorough knowledge of the product. I wouldn't hesitate to contact him again for future needs. thorough knowledge of the product. I wouldn't hesitate to contact him again for future needs. More

My wife had her car towed in after blowing 2 tires due to a pot hole, When she arrived, Mike Moore was waiting and ready for her with a smile and loaner car to use while hers was in for repair. Mike helped a pot hole, When she arrived, Mike Moore was waiting and ready for her with a smile and loaner car to use while hers was in for repair. Mike helped to turn around a bad situation of her blowing two tires in a pothole. Mr. Moore's willingness to help out and go that extra mile for us makes the world of difference. Both my wife and I have been loyal customers of Mercedes Benz of Easton for over 5 years now and will continue to purchase and service our vehicles with them. One of the main reasons we go back is due in part to Mr. Moore's great customer service! Thanks Mike, DanH. More

I have been a customer of Mercedes Benz of Easton, working with Mike Moore for two years. Each time I have needed to bring my car in for servicing, he has been extremely helpful, accommodating, knowle working with Mike Moore for two years. Each time I have needed to bring my car in for servicing, he has been extremely helpful, accommodating, knowledgeable, trustworthy and always gives 110% to make sure my car was fixed and my experience was a good one. He is an excellent Service Manager. Yesterday, was no exception. I brought my car in for service and for a number of different reasons, I decided the age of my car plus the repairs that needed to be done, I asked mike to explore a CPO Mercedes with low miles and upgraded features. Working with Chris Anders, Mike helped me purchase a 2010 C300 4mattic with less than 15k miles close to my budgeted payment. Thank you both! More

Raquel Hinkle has coordinated and facilited various service appointments for work I've needed done on my car for the past year or so. She has ALWAYS ALWAYS ALWAYS been extremely professional, beyond c service appointments for work I've needed done on my car for the past year or so. She has ALWAYS ALWAYS ALWAYS been extremely professional, beyond courteous/nice/polite/pleasant, above-and-beyond when it comes to customer service, makes me feel welcome and that she really cares about the quality of service I get and the way I am treated. I have never had such a wonderful customer service experience at any other retailer, ever. She is 100% always dependable to take care of me professionally and I always leave happy. She truly raises the bar for striving for customer satisfaction. There is no other place I would even consider for work done on my car. I have returned, and will continue to return, to this location for service specifically because of how easy and pleasant Raquel makes it for me. The way she treats me as a customer is no less than spectacular. HIGHLY HIGHLY RECOMMENDED. More

WE want to let the folks at Germain Mercedes know,how wonderful our car buying experience was,which was due the efforts of Chris Longenecker. We weren't actually in the market for a new car,but one eveni wonderful our car buying experience was,which was due the efforts of Chris Longenecker. We weren't actually in the market for a new car,but one evening,we received a call from Chris,who had apparently kept our contact information,and followed up to see if we were still interested in a C 300.My wife,Niona had a 2007 C 300,which was bought locally,needless to say that experience and the aftermath,was enough at the time to stay clear of Mercedes Benz.We had been talking to a Mercedes dealer in Lexington,Ky.,off and on earlier in the year,but realized the timing and the offered deal wasn't right for us.Chris was more than accommodating,due to the distance(We live 2 1/2 hours away)he was able to go over all the paperwork involved,overnight it to us,so we could complete it and return it ,thus making our arrival and time at the dealership,very efficient.Chris also took ample time in describing the workings inside and out of our new C 300.Due to the efforts of Chris,we were able to take time and enjoy some of the local offerings,returning back to the dealership,and finding our new C 300 ready to roll.Again,we would like thank Chris for all his efforts and time for making the experience so enjoyable.The new car turned out to a belated 25th anniversary and a early 26th anniversary present(Dec.11th,1987).We look forward to dealing with Chris,and all the folks at Germain Mercedes again in the near future.Thank You All,and We hope everyone there has a Merry Christmas and Happy New Year!!!Niona & Kevin Jackson,2011 Man O' War Drive ,Raceland,Ky.41169 More

Very professional service in the quality of work and the handling of scheduling, drop off and pick up. They delivered the service in the time frame promised. They thoroughly researched my repair issues to i handling of scheduling, drop off and pick up. They delivered the service in the time frame promised. They thoroughly researched my repair issues to insure that my issues were properly and completely resolved. More

I called on Friday, November 12, 2013 at approximately 9:05 A.M. to speak with Travis Daniel. I told him I liked one of the E 350s. I asked him to go and doublecheck that the car was in top shape as was d 9:05 A.M. to speak with Travis Daniel. I told him I liked one of the E 350s. I asked him to go and doublecheck that the car was in top shape as was described. He was kind enough to do so and called me back within minutes to let me know the vehicle was in superb condition. With that information I told him I was going to call him back about 11am when I had the chance. At 10:29 I called to let him know that I was going to be tied up beyond the 11:00 time frame. I called and left a message on his voicemail at about 11:38. I received a call back from him at about 12:20 P.M. at which time I gave him an offer on the car; I had my money and was going to bring them a cashier check upon consumation of the agreement. He asked if I was going to pick up the car the same day, I said no since I lived out of state. He went to submit the offer and call me back. Not only did it take Travis 41/2 hours to get back with me, he told me someone else was interested in the car and was on the way to look at it. The question that continues to brew in my mind is what transpired during those long hours of waiting for a response? Is there nothing like common courtesy anymore? Worse yet, he comes up with such an ear-shattering news. I write this review because I feel that Travis was negligent and does not abide by the same creed on his profile that states that "you should always treat people the way you would want to be treated." My question to Travis therefore is if he in fact treated me the way he would like others to treat him. I am not discounting that Travis cowld be a good sales person. He has made many people happy I would conjecture, along with the good reviews he may have received from others. However, he did not follow through with the expectations I have of people that represent Mercedes Benz. Nevertheless, I am not agitating that people should not buy from Travis, neither am I saying that people should boycott your dealership. I'm only saying that Travis should make every effort to live up to what he states on his profile page or take it down. The pupose of reviews as you might know is to be more aware of what you do, and how you treat others. We were once Mercedes Benz family and switched over to Lexus. I was at the verge of switching back to Benz, but thank you for helping me stop this move and reconsider if this is a good course of action. I hope this review helps you reconsider how you treat others. Best wishes to you and your future endeavors. Meanwhile, I doubt if Mercedes Benz will be a choice for me. Lexus stands tall and it has stood tall for us for years now. More

Coldest day in Ohio, rear window opened and would not close, my wife is disabled, and we're from out of town. Drove in at closing, and they gave us immediate attention. Two or three service technicians close, my wife is disabled, and we're from out of town. Drove in at closing, and they gave us immediate attention. Two or three service technicians started working on the car immediately, they ushered us into the comfortable waiting room, and offered us coffee. We were pretty cold and it was a great experience not only being warm, but the attention we received was fantastic. You do not get this kind of treatment very often. You can't train people to be this courteous, it has to be inborn. They knew how to address the problem and we were on our way in no time. We are extremely thankful to Tim Champ, Cassidy Lowe, and Brian, and all the staff that gave us excellent service and attention. They could have said they were closed and sent us on our way. But they didn't. They went the extra mile and we are very thankful for the way that they turned an unfortunate situation into a very enjoyable experience. I hope they keep up this A1 service! It just can't be excelled. More