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Mercedes-Benz of Easton
Columbus, OH
629 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 01, 2023
Eric was a phenomenal sales representative to work with I would say the best! I would refer him to all of my friends and family he established that much trust over only a few interactions. When I had concern would say the best! I would refer him to all of my friends and family he established that much trust over only a few interactions. When I had concerns or questions he took ownership to find me answers and reach expedited resolutions to ensure no inconvenience to me. I felt he had my best interest in mind and communicated every step of the way! Very responsive, knowledgeable, enthusiastic about his work, patient and trustworthy! He was willing to go over all numbers and options and went above and beyond to ensure an amazing buying experience he exudes the experiences of a luxury brand. 10/10 sales experiences More
by Kathy Sturgis
Employees Worked With
Drew , Eric Gray, Ryan Austin
October 07, 2022
We bought a 2022 S580 from Mercedes of Easton and it was one of the best car buying experience in our life. We are from NY and we negotiated the car over email and within 2- 3 emails I was able to make a de one of the best car buying experience in our life. We are from NY and we negotiated the car over email and within 2- 3 emails I was able to make a deal on the car. My sales person was Eric Gray. Mr Gray was very polite, professional and he really surpassed my expectation about a car dealership. NY dealers should learn how to treat and deal with customers from them. I sure will return to them for my next car even though I am from NY. It was the most pleasant experience we had. Eric , Ryan and Mr Patel really made an impression of how a dealership should operate. We would definitely recommend this dealership to all our friends and relatives without any hesitation More
by philipjose1
Employees Worked With
Eric Gray, Ryan Austin
August 25, 2022
During a local trip, the warning lights indicating a suspension malfunction displayed on the dash. I immediately called Roadside Assistance, and was instructed to go to the nearest Mercedes-Benz dealers suspension malfunction displayed on the dash. I immediately called Roadside Assistance, and was instructed to go to the nearest Mercedes-Benz dealership for a cursory check to avoid any potential damage due to the vehicle suspension warning from the vehicle's computer. Despite a call from me and the MBUSA Customer Assistance Center, I was not able to get the local dealership to take a quick look at the vehicle. I was told to take my vehicle home and stop driving it. I then called my designated Service Manager, Chris Wilkoski, at Mercedes of Easton. I shared the warning display with him, and we agreed that the vehicle needed to be assessed right away to avoid any potential damage. From there, we arranged to have the vehicle transported to Mercedes of Easton, and Chris took care of everything associated with the suspension issue...and also included the completion of upcoming scheduled service. A complete assessment of the vehicle was also done to ensure that there were no other issues with my vehicle. I was able to return 2 days later, via a one-way rental that I paid for, to pick up my vehicle. I also did not mind paying the $200 fee to have Mercedes of Easton service my vehicle. Chris and his team perform their services with an impeccable attention to detail. The peace of mind I get whenever Mercedes of Easton services my vehicle has made my experience with purchasing and owning this vehicle an extremely positive experience. His "can do" attitude enables me to rest assured that whatever I encounter during my ownership of this vehicle will be addressed properly and with an appropriate sense of urgency. All Mercedes Benz dealerships and service departments are not equal in the level of customer care they provide. This is why I will not have my vehicle serviced by any other dealership except Mercedes Benz of Easton. Chris and his team have earned my trust, and have shown the type of superior performance I expected to receive for one of the best cars on the road...Mercedes-Benz. If I decide to purchase another Mercedes Benz, it is highly probable that I will purchase it from Mercedes Benz of Easton. More
by ewilson3458
Employees Worked With
Chris Wilkoski
August 01, 2022
Outstanding service at MB Easton. Eric Was a great salesman and took care of all my needs. It was a pleasure shopping at MB of Easton!!!! Eric Was a great salesman and took care of all my needs. It was a pleasure shopping at MB of Easton!!!! More
by Sixxer911
Employees Worked With
Chuck Peterson, Eric Gray, Michael Thomas, Cody Gestrich
July 26, 2022
Although the sales experience was good for the most part, I’m amazed how horrible the Germain service experience has become. After purchasing a Mercedes GLC350 in April, I’ve had a few service experiences I’m amazed how horrible the Germain service experience has become. After purchasing a Mercedes GLC350 in April, I’ve had a few service experiences that have left me in shock (much different than the experience I had years ago with Germain Cadillac). Issue #1: After noticing a blur on the display from the front camera (which could not be wiped off), I called to schedule an appointment which took a little over a week. I get there and they determine I have a chip in the camera. The sales advisor (Joe Struewing) was extremely arrogant/rude but ordered a new camera and schedule an appointment for me to bring my car back to repair it. No loaners available for a month so I had to arrange to leave the car there. On the day of the appointment, Joe came to my car and informed me that they were unwilling to cover the cost as the vehicle was not damaged when it left and told me to either pay out of pocket or submit it to my insurance. I pushed back and informed him that it was impossible to have happened after I purchased it and asked why I wasn’t notified of the cost when they looked at the car instead of when I was dropping it off. It seemed as though he tried to bully me into paying for it as he spent a good amount of time is “talking to individuals.” This provided me with enough time to remember I took photos of the car before leaving with it and upon reviewing them, noted the crack in the camera. After presenting this to him after he came back and told me my only options were to pay for it, he said he would go discuss it with “them” again. He came back 10 minutes later to tell me everyone was now in a meeting and it would likely be several hours and they could call me. I refused and waited - 45 minutes later, he came back and told me they agreed to cover the cost. Issue #2: The car didn’t come with a control module due to the chip shortage so it was to be retrofitted later. I received notification that it was available and scheduled an appointment to have it installed (ended up being 1 month out). I again had to drop the car off because it would have been 2.5 months out if I needed a loaner. I check in to drop the car off and get a call later from Joe telling me that my car will not be ready as they didn’t have all the parts. Upon arrival, I was escorted to the front service desk to schedule an appointment for the following week (without a loaner) and the gentleman and female working there were extremely rude. Sure, they offer you a free Lyft to take you where you somewhere, but when you travel between sites for work, taking someone 1 place doesn’t really help. Issue #3: Today (7/22/2022), I call as the WiFi and wireless charging are not working. The lady who answered (Kesha) was extremely rude/incompetent. I had to repeat the issue multiple times as she either wasn’t fully listening to what I was saying or making an attempt to multitask. Once she finally got the problem, she said she spoke to someone and started asking questions to troubleshoot which I was answering in a clear manner, she then started trying to tell me about why she was asking me the questions as though I wasn’t giving her answers and said that she could just schedule me. In an attempt to avoid confrontation, I agreed and while going through the scheduling process, she initially told me the soonest appointment with a loaner was in September. Moments later, she then changed it to October. My experience with Germain (Cadillac) was always top notch and I have always pointed individuals toward Germain based on that experience. I can honestly say, I’ve never received such poor/unprofessional service in my life. I even received better customer service from CarMax when I took my trade-in there to sell after Germain tried to lowball me. It makes me wonder if the Cadillac side has also gone downhill. I initially thought perhaps it’s just poor service in the Mercedes department, but I find it hard to believe someone would allow 2 departments under the same umbrella to run so differently. More
by NicholasShiflett
Employees Worked With
Chuck Peterson, Ryan Austin, Marcus Miller
May 13, 2022
Exceptional service! I purchased my GLC 300 Coupe from MB of Easton after finding the car online. Eric Gray has been amazing. Since I live in SC, I was concerned about ge I purchased my GLC 300 Coupe from MB of Easton after finding the car online. Eric Gray has been amazing. Since I live in SC, I was concerned about getting car. There was no need to worry! Eric made a personalized video and communicated with me daily until my vehicle was delivered to me in SC. I absolutely love my car and the customer service I received was top notch. Thank you so much! More
by SDMajorM
Employees Worked With
Chuck Peterson, Eric Gray
April 14, 2022
Beyond our expectations from when they welcomed us into the dealership until we drove out in our new Mercedes. Many thanks to Daniel, Ricky and the entire staff. the dealership until we drove out in our new Mercedes. Many thanks to Daniel, Ricky and the entire staff. More
by J3JoeCle
Employees Worked With
Chuck Peterson
