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Mercedes-Benz of Easton
Columbus, OH
680 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 680 reviews
October 30, 2016
Very Displeased Customer Car Service. You pay for it. You really never know if the company responsible for your service is truly the best company or provides the best servic Car Service. You pay for it. You really never know if the company responsible for your service is truly the best company or provides the best service, but when you finally do decide to pay for what is advertised as the best exceptional service, you are supposed to be glad you did. In an emergency situation, I selected Mercedes-Benz Easton as my service provider and was hoping to receive "high quality" service as they advertise. I was told the periodic (once every 1-2 months) vibration and the check engine light to my E350 Benz was coccurring because the spark plugs were dirty and I needed new spark plugs. When I asked if they diagnosed correctly and how they knew, the service advisor, Brent Johnson, shared the computer in the Mercedes tells them exactly what is wrong and it records every warning signal. He told me the service I paid for has a 12 month warranty. Several month later, my car began to do the exact same thing (vibration and check engine light). When I call Brent Johnson back and shared, he told me to bring the car back in and shared again it's under warranty. Although the car is doing the exact same thing, Brent Johnson share that the actual problem is a coil problem. Needless to say I questioned why/how did they misdiagnose and charge me for a service that wasn't the issue. Now you all know what was said! I don't even need to say for anyone who ever experienced car service at Mercedes-Benz Easton. What has made my experience even worse is the phone conversations I had with their Fit Operation Director (Scott Morrison) and service Director (Ken Bennett). Both attempted to do the normal "fast talk" not let the customer talk tactic. You know the one they often do on women and this is the why women often ask a man to go with them for service or to buy a car. In talking with Scott Morrison and sharing I was still awaiting his call to my written correspondence I sent over a week ago, he stated he received my e-mail but the attachment went into his spasm. I'm not a computer expert but receiving the email and the attachment going directly to spasm doesn't sound right to me. When I tried to share my concern, Scott Morrison refused to allow me to talk and he talked over over me. As he did, he lied saying his staff didn't have records of my vehicle. When I checked him and he realized I knew he was not being truthful, he became more arrogant, told me to take my car somewhere else and he hung up the phone on me. I am a very displeased customer and feel as thought I have been xxxxx by Mercedes-Benz Easton! The total disrespect is alarming and disturbing! It is my hope that owner Steve Germain doesn't approve of such behavior and service. I hope to hear from Mr. Germain or a representative from his family. More
by Benz Owner
Employees Worked With
Scott Morrison, Brent Johnson, Ken Bennett
October 12, 2016
Excellent Service! Eric did a great job finding me a car I liked and could afford. He had to have a lot of patience with me as I'm a very picky person and he came throug Eric did a great job finding me a car I liked and could afford. He had to have a lot of patience with me as I'm a very picky person and he came through for me with a car that I'm happy to drive. He was able to answer all my questions and would go out of his way to find the answers. The financial team blew me away with a great loan. I truly walked away with an experience better then what I had expected. I'll be sure to recommend this dealership to anyone looking for a car and Eric specifically. Thank You! More
by Sgoffena
Employees Worked With
Eric Gray
August 31, 2016
Eric Gray - Best Service Eric helped us buy our new G55 AMG. He was an absolute professional and even drove to our house to expedite the sale! We will definitely buy from th Eric helped us buy our new G55 AMG. He was an absolute professional and even drove to our house to expedite the sale! We will definitely buy from this dealership and with Eric, again. He should get an award! More
by Brittany / Phil Immesoete
Employees Worked With
Eric Gray
August 11, 2016
Excellent service When I first started looking around for a new car I checked a few different dealerships and met a few different salesman. Eric stood out from all of t When I first started looking around for a new car I checked a few different dealerships and met a few different salesman. Eric stood out from all of the rest! He listened to what I wanted, and found the best 'fit' for me. Many of the other salesman seemed to want to push me into what "they wanted" me to buy, rather than listening to what I wanted in a car. He was very "low pressure" and made me feel comfortable. In the end we were able to work out an EXCELLENT deal, and I am very happy with my decision. I would, and already have, recommend him to anyone looking to buy a car, you will have a great experience! More
by Ckirk87
Employees Worked With
Eric Gray
July 24, 2016
"Excellent Service" I just had my car serviced at the dealership, I had purchased the vehicle at another dealership near Cleveland. Andrew Culver went above and beyond to I just had my car serviced at the dealership, I had purchased the vehicle at another dealership near Cleveland. Andrew Culver went above and beyond to fix an issue I was dealing with about my service contract. Malachi Mustafa, I want to thank you for helping me. My next purchase will be with Mercedes- Benz Easton More
by Keith Wilson
Employees Worked With
Andrew Culver, Malachi Mustafa
July 20, 2016
Eric Gray is the best! Eric Gray was terrific! He took care of every detail and was very professional ! The whole process was seamless and easy! Oh, and the car is amazing t Eric Gray was terrific! He took care of every detail and was very professional ! The whole process was seamless and easy! Oh, and the car is amazing too! More
by Canter, Teresa
Employees Worked With
Eric Gray
July 03, 2016
Eric Gray is the Best I recently purchased a used Mercedes E-Class from Mercedes-Benz Easton. Eric Gray worked with me through the process and was very helpful and courteou I recently purchased a used Mercedes E-Class from Mercedes-Benz Easton. Eric Gray worked with me through the process and was very helpful and courteous. He answered all my questions and worked with me to get the best deal. I appreciate that Eric did not pressure me and worked with me to make me comfortable with the deal. Thank You Eric More
by JLBoyd256
Employees Worked With
Eric Gray
June 30, 2016
Not very honest Gave us a very low price on our trade-in and was told my the Sales Manager that they would have to put $1000 in it before they could put it on the lo Gave us a very low price on our trade-in and was told my the Sales Manager that they would have to put $1000 in it before they could put it on the lot. This was a 2 yr old Prius with 12000 miles, always kept in a garage and immaculate. I wonder why dealers do that???? They lose sales. We bought from another dealer that was very fair and honest. More
by Spark2016
Employees Worked With
Forgot Managers Name
June 14, 2016
Top class service Eric Gray made sure the car was spotless and ready for pick up. He answered any questions we had about the car and if he wasn't sure he found out. It Eric Gray made sure the car was spotless and ready for pick up. He answered any questions we had about the car and if he wasn't sure he found out. It was a pleasure dealing with him and will likely visit him again when it is time for a new Mercedes. More
by hhaschem
Employees Worked With
Eric Gray
June 06, 2016
Thank you Eric Gray Eric showed me what a Mercedes car salesman is about. Eric came out greeted us with a smile and walked us through the process of purchasing my new Mer Eric showed me what a Mercedes car salesman is about. Eric came out greeted us with a smile and walked us through the process of purchasing my new Mercedes. I will like to give kudos to Chuck Peterson because he worked very hard to give me the best financing deal available and I respect that. More
by Jdot26
Employees Worked With
Chuck Peterson, Eric Gray
