Mercedes-Benz of Easton

Purchased White Mercedes e350 4matic Salesman Eric Gray was very helpful throught the whole buying experience. Followed up next day to make sure everything is fully satisfactory. Sales m Salesman Eric Gray was very helpful throught the whole buying experience. Followed up next day to make sure everything is fully satisfactory. Sales manager and service manager were very friendly as well More

Awesome car buying experience Levi was the consummate professional - very knowledgeable, friendly and truly a pleasure to do business with. He was no pressure and made us feel ver Levi was the consummate professional - very knowledgeable, friendly and truly a pleasure to do business with. He was no pressure and made us feel very comfortable with the purchase. More

Happy with purchase and salesman Eric Gray recently assisted me with the purchase of 2011 wagon. He was a true professional from start to finish. He answered all my questions and went Eric Gray recently assisted me with the purchase of 2011 wagon. He was a true professional from start to finish. He answered all my questions and went above and beyond the call of duty assisting my wife with the vehicle. I was 100% satisfied with the kindness and knowledge of the product. I would recommend Eric to anyone looking for a new car. More

Anthony is a true pleasure to do business with! My wife leased a new 2016 CLS 400 4Matic from Anthony. He was a true pleasure to do business with. Very knowledgable, detail oriented with terrific My wife leased a new 2016 CLS 400 4Matic from Anthony. He was a true pleasure to do business with. Very knowledgable, detail oriented with terrific follow up. No pressure and offered logical advice throughout the process. He made us feel very comfortable and we are thrilled with the outcome of our new leased MERC. Thanks for making the leasing process seamless for us Anthony! We appreciate you and your kindness and are happy to call you a friend! Thank you. Elaine Downs More

2003 S500 Benz low miles clean I had a nice experience buying a car from Eric he did a great job of helping me get the car I was interested in over all I would definitely recommend I had a nice experience buying a car from Eric he did a great job of helping me get the car I was interested in over all I would definitely recommend this dealership and most of all see Eric gray More

Finding my dream car I struck a deal with Levi Jacob on a Tuesday and purchased my slk350. Couldn't get back till Saturday as I live in another part of the state. When I I struck a deal with Levi Jacob on a Tuesday and purchased my slk350. Couldn't get back till Saturday as I live in another part of the state. When I showed up Saturday I was greeted by Eric gray. He quickly made me feel at home and got the ball rolling as if he had made the sale. The facility was clean and professionally decorated. I felt as if I was at the rodeo drive L.A. Dealership. Well staffed as I hate to wait for anything. This is the type of treatment one would expect from an appointment only dealership. More

Disgrace to the Mercedes-Benz brand! Out of all my car buying experiences, I have never felt so disrespected and ripped off by a dealership. Mercedes-Benz of Easton is a disgrace to what Out of all my car buying experiences, I have never felt so disrespected and ripped off by a dealership. Mercedes-Benz of Easton is a disgrace to what I know to be a great brand. I was in the process of buying a used car through Eric Gray (sales rep) and Richard Renner (pre-owned sales manager). I live out of state so after we agreed to a price I asked them to start drawing up the paperwork, and I asked Eric if I could put a deposit down to hold the vehicle so that no one else would buy it. At the point I was told by Eric that that was not their policy, but that after speaking with Mr. Renner it was agreed that if they saw proof of financing that we had a deal. I sent them the approval letter from the bank, and then Eric got all the paperwork ready to be shipped over-night. It was New Year's Eve (Thursday) at closing time, so we agreed to talk first thing Saturday (the next day they were open). Eric called first thing in the AM and reassured me it was a done deal and proceeded to get the final info in order. A few hours later, Richard Renner left me a voicemail saying they sold the car to someone else. I called Eric to see what was going on and he had no idea this had even happened and also felt taken by Mr. Renner. Per Eric, he said that there had been another couple that was looking at another vehicle that was similar, but they had been persuaded by Renner to get the vehicle I was in the process of purchasing, which had already been taken off of the lot. I spoke to Renner and asked how this could happen and he told me that because they had not received payment, they sold the vehicle. Basically, what had happened was that he was in the process of selling the vehicle to me at a price a little below the sticker, but in the meantime he saw a opportunity to sell it at the a higher price. On Thursday, I had offered to give Eric my payment info several times in order to put down a deposit, because as I mentioned before, I live out of state so it was impossible for me to physically get the money there before someone who walks in. Also, if I had known someone else was interested in the vehicle, I would have gladly paid more to get the car. I told Mr. Renner I felt ripped off and that what they had done in this situation was "bad business". Renner laughed at my comment and asked what I would have done if you had a loan approval from someone out of state or someone local trying to buy right way. I explained to him that I would honor the deal I had already agreed to, or at least I would have called the person out-of-state to let them know there was another person interested in buying the car before the deal was done. Like I said, I was more than willing to pay more for the car. However, he didn't call me until the car was off the lot. This is not my first Mercedes, and this isn't something I would've expected to happen while going through what I thought to be a trusted brand and a reputable dealership to purchase another vehicle. I felt as though the only thing Renner was concerned with was profits, and not the customer experience. I hope no one else has to go through a situation like this, because there are plenty of other dealerships with integrity that are doing things the right way. More

Professional Anthony was very personal and helpful in helping us select our vehicle. The tutorial was beneficial because the one we purchased was extremely high te Anthony was very personal and helpful in helping us select our vehicle. The tutorial was beneficial because the one we purchased was extremely high tech.. Thank you for a lovely experience! We bought a Mercedes GLE 400. Not a Cadillac. Our sales rep was Anthony Montano More

buying experience with Anthony Montano Very pleased with our experience with Anthony...his follow-up was timely and pleasant..the sales process at this dealership was very enjoyable. T Very pleased with our experience with Anthony...his follow-up was timely and pleasant..the sales process at this dealership was very enjoyable. Thank you More

Working with Anthony Montano Anthony was very helpful and patient while helping my family find a vehicle and working around our busy schedule. We will definitely work with him Anthony was very helpful and patient while helping my family find a vehicle and working around our busy schedule. We will definitely work with him in the future! More