Mercedes-Benz of Easton

First Smart Car Purchase I purchased my first Smart a few months ago and I love it. Eric Gray assisted me with the purchase from the start and the process was very smooth and I purchased my first Smart a few months ago and I love it. Eric Gray assisted me with the purchase from the start and the process was very smooth and he was great to work with. He did not pressure me, but stayed in contact and was patient and got the car and color that I wanted in 24 hours. I would definitely go back to Eric and refer others to him. He continues to check in and make sure all is well with my car. I feel confident that if I have a problem he will help me solve it. More

Broken windshield I t was great experience until I realized they sold me a mercedes with a broken windshield it was a small crack in the upper left corner that I didn't I t was great experience until I realized they sold me a mercedes with a broken windshield it was a small crack in the upper left corner that I didn't not see upon buying the vehicle the process went fast and it was raining so when it stopped raining it rained every day for about a week I clean the car notice the crack and immediately contact the dealership and they are telling me its my problem I don't believe this is fair and would like to return the car if they can't make it right I like eric he is a good salesman don't understand Richard his boss not wanting to make this right for the customer it cost Germain $225.00 to replace would you pay thay to retain a customer? More

Excellent Customer Service I would definitely recommend Germain to my friends who are in the market for a new or certified pre-owned Mercedes. I recently purchased a certified p I would definitely recommend Germain to my friends who are in the market for a new or certified pre-owned Mercedes. I recently purchased a certified pre-owned Mercedes, and Robert made my entire experience, which included approximately three visits, very smooth and entirely stress free. He was very patient and took time to answer all of my questions and explain every detail of vehicle, and the various purchase and maintenance options. More

New Smart Experience Eric did a really great job of helping me handle a situation where my old 2010 Smart car was requiring extensive repairs and was more valuable to trad Eric did a really great job of helping me handle a situation where my old 2010 Smart car was requiring extensive repairs and was more valuable to trade in for a new 2016 Smart. He helped me price and weigh my options and got me set up with a better outcome and than I had entered into. More

Eric and the dealership were both great. Eric Gray showed us several cars while we were just out kicking tires, thinking about trading in our 2010 C300. Although we were looking for a car 2 Eric Gray showed us several cars while we were just out kicking tires, thinking about trading in our 2010 C300. Although we were looking for a car 2 - 3 years old, he wound up showed us a 2016 loaner car that had about 3,000 miles on it that they had just pulled into the show room. They were great to work with, and we wound up with that car. Eric did a great job, both there and in following up with us after the sale. Ryan was also very good to work with on the financing end, and got us a great rate. More

Awesome+mints and cocoa! Chris Longenecker was fantastic! We came in on the weekend, it was cold and late - didn't matter. Chris showed us any car we wanted to see, answered a Chris Longenecker was fantastic! We came in on the weekend, it was cold and late - didn't matter. Chris showed us any car we wanted to see, answered any questions we had, (and we had them, trust me!) and didn't scream like a baby when we took turns too fast or real-time tested the brakes. When we finally settled on the car we loved, the sun had set. We may have been the last customers left, but you wouldn't have known it by the way we were treated. Chris Longenecker gave us the full treatment, Ryan Austin took care of the business end, a kind gentleman ensured the car was clean and full of gas, and we were on our happy way. Exactly the way an automobile purchase should be: superior customer service, irrespective of the hour or day on the sales end, and a smooth, swift, transparent transaction on the business end. Oh - and unlimited hot chocolate and hard candies - my grandmother would highly approve! Go in and ask for Chris L., you won't be disappointed! More

CarFax Information Andrew Culver, in the Service Department, ROCKS! I called Mercedes-Benz of Easton because I had some general questions about a vehicle in which I plan Andrew Culver, in the Service Department, ROCKS! I called Mercedes-Benz of Easton because I had some general questions about a vehicle in which I plan to purchase. I called expecting to receive only some general information. However, not only did he supply me with the general information that I was looking for, but he also gave me a complete synopsis of the vehicle's repair history (How often repairs were done, if there was any issues with the car that was not addressed, and etc.). More

Purchased a 2011 Silver Mercedes C300 4matic I had a wonderful customer experience working with Eric on the purchase of my dream car. Eric was extremely professional and accommodating which made I had a wonderful customer experience working with Eric on the purchase of my dream car. Eric was extremely professional and accommodating which made the whole experience a great one. Eric has continued to follow up to ensure I was happy with my purchase and my customer experience. I would highly recommend Eric's services and this dealership to anyone and will continue to be a repeat customer myself. More

Purchase of a Mercedes R350 with Eric Gray We had a great experience working with Eric Gray in the purchase of our car. He was very accommodating and easy to work with. We also really appreciat We had a great experience working with Eric Gray in the purchase of our car. He was very accommodating and easy to work with. We also really appreciated him going out of his way and transferring our car up to our house after the purchase. Thank you! More

Superb service at a superb dealership From the moment I walked in I felt welcomed. Eric went out of his way to help me get my Smart Car. I'd go back to him in a heartbeat. He went out of h From the moment I walked in I felt welcomed. Eric went out of his way to help me get my Smart Car. I'd go back to him in a heartbeat. He went out of his way to get me he best rate for my car that he could. What would typically be a lengthy process waiting to hear back from the lenders it took him, altogether 4 hours from me walking in to me leaving with a car. I have no doubts that Eric goes above and beyond for his customers. Way to go Eric! More