Mercedes-Benz of Easton

Eric Gray is the best! Eric Gray was terrific! He took care of every detail and was very professional ! The whole process was seamless and easy! Oh, and the car is amazing t Eric Gray was terrific! He took care of every detail and was very professional ! The whole process was seamless and easy! Oh, and the car is amazing too! More

Eric Gray is the Best I recently purchased a used Mercedes E-Class from Mercedes-Benz Easton. Eric Gray worked with me through the process and was very helpful and courteou I recently purchased a used Mercedes E-Class from Mercedes-Benz Easton. Eric Gray worked with me through the process and was very helpful and courteous. He answered all my questions and worked with me to get the best deal. I appreciate that Eric did not pressure me and worked with me to make me comfortable with the deal. Thank You Eric More

Not very honest Gave us a very low price on our trade-in and was told my the Sales Manager that they would have to put $1000 in it before they could put it on the lo Gave us a very low price on our trade-in and was told my the Sales Manager that they would have to put $1000 in it before they could put it on the lot. This was a 2 yr old Prius with 12000 miles, always kept in a garage and immaculate. I wonder why dealers do that???? They lose sales. We bought from another dealer that was very fair and honest. More

Top class service Eric Gray made sure the car was spotless and ready for pick up. He answered any questions we had about the car and if he wasn't sure he found out. It Eric Gray made sure the car was spotless and ready for pick up. He answered any questions we had about the car and if he wasn't sure he found out. It was a pleasure dealing with him and will likely visit him again when it is time for a new Mercedes. More

Thank you Eric Gray Eric showed me what a Mercedes car salesman is about. Eric came out greeted us with a smile and walked us through the process of purchasing my new Mer Eric showed me what a Mercedes car salesman is about. Eric came out greeted us with a smile and walked us through the process of purchasing my new Mercedes. I will like to give kudos to Chuck Peterson because he worked very hard to give me the best financing deal available and I respect that. More

Randy did an excellent job from start to finish!! Great customer service from start to finish. He was very helpful and patient during my exploration phase of the encounter with great knowledge about t Great customer service from start to finish. He was very helpful and patient during my exploration phase of the encounter with great knowledge about the product. He was one of the main reasons I chose this particular dealership. I highly recommend him to all interested parties!! More

Exceptional Experience! I was searching for options on a new Mercedes CLA250 and and a dealership, and eventually found dealerrater.com. I saw so many great reviews on Chris I was searching for options on a new Mercedes CLA250 and and a dealership, and eventually found dealerrater.com. I saw so many great reviews on Chris Longnecker at Mercedes Benz Easton and emailed him for an appointment. I was still on the fence about the purchase when I went to see him, but left that day with a brand new 2016 Mercedes CLA250, which I am absolutely in LOVE with! Chris' reviews were spot on; his customer service was exceptional. He was prompt, answered all of my questions, and heard all of my wants and followed-through. Chris did not play games on car prices, packages, etc. I have purchased six cars to-date. This was honestly my first enjoyable experience. I felt respected, heard and most importantly as a woman, I did not feel as if I was being taken advantage of, or spoken to as if I was ignorant of cars, performance, specs, etc. Chris was very kind and didn't push me into a purchase. I would recommend Chris for your new car purchase and would highly recommend Germain Mercedes at Easton. I have been taken my previous two Mercedes here for service and I have always experienced 5star service. After my purchase, the general manager, sales manager and even the business manager all came by to congratulate me on my new purchase! Scott Ragland was very nice and took the time to speak with me about some important safety features of my new vehicle. Both managers made sure I was 100% satisfied with the service I was receiving and checked on me during times when Chris was running around getting my vehicle ready for a test drive, running numbers with the finance team, etc. Even other salesman congratulated me as I walked through the dealership. Everyone was very kind and welcoming throughout the process. I have never had such a minimal amount of anxiety when purchasing a car! If you are in the market for a Mercedes Benz, please stop by to see Chris and the team at Germain Mercedes @ Easton. You will NOT be disappointed. I am truly a fan! More

Good long-distance sales experience We were pleased with our experience working with Eric Gray. We purchased a used Sprinter van from out of state, which made the sales process a bit com We were pleased with our experience working with Eric Gray. We purchased a used Sprinter van from out of state, which made the sales process a bit complicated. Eric was in contact with us by e-mail, text, and phone call to answer questions and to try to resolve issues as they arose. We finally agreed to a deal, and made the drive from Wisconsin to Columbus, Ohio and Mercedes-Benz of Easton. Once we arrived at the dealership to pick up the vehicle, Eric spent several hours walking us through the sales paperwork, and then patiently walking us through the features of the vehicle. Overall we were very pleased with the interaction at the dealership. I would definitely work with Eric again if the opportunity arises. The one sour note in all this is that the vehicle suffered a failing temperature sensor within the first thousand miles after purchase. I don't know how common this is for Sprinters, but the occurrence so soon after purchase was definitely an "off" note. This is a used vehicle (around 38,000 miles), which may factor in. More

My 1st but not the last Mercedes with Eric Gray! From the second my daughter and I stepped on the lot, Eric Gray made our car buying experience an event I will remember for a long time. I purchased m From the second my daughter and I stepped on the lot, Eric Gray made our car buying experience an event I will remember for a long time. I purchased my very first Mercedes that day and Eric was very professional,knowledgable, and hospitable the entire time we were there. He went above and beyond his job description to make sure I was comfortable every step of the way. Even following up with me days after my purchase to make sure I was happy with my selection. He will definitely be the one I call when it's time for my next purchase! More

Treated with respect I was pleased with the service I was afforded and the way Robert and the rest of the Germain staff handled my questions, and worked with me to arrive I was pleased with the service I was afforded and the way Robert and the rest of the Germain staff handled my questions, and worked with me to arrive at a fair transaction for both of us. Respect in today's environment is especially appreciated - PS: I'm having a blast enjoying my CLS550! More