Mercedes-Benz of Easton

Early Lease return Experience and friendly staff, comprehensive summary of vehicle and service warranty. No additional penalty incurred with step up offer. Financing was Experience and friendly staff, comprehensive summary of vehicle and service warranty. No additional penalty incurred with step up offer. Financing was a breeze, no surprises. More

Great Experience and Truly Helpful! My wife and I came to the dealership looking for information about the Smart Car and had a number in mind. After getting a tour of the vehicle we were My wife and I came to the dealership looking for information about the Smart Car and had a number in mind. After getting a tour of the vehicle we were after and an overview of the features we started talking numbers. Like a good salesman, he lightly glossed over some benefits of stepping up a model or two at the beginning, but at no point was he pushy or pressuresome. We weren't even remotely uncomfortable. Once we told him what we needed and at what price point, he switch from sales mode to "let's-make-this-work" mode. It was quite refreshing. He bent over backwards to meet our needs and did an excellent job. We genuinely felt cared for and our needs understood. He's a really cool guy, not even remotely pushy, not artificially smooth or overly sweet and is very easy-going. I've been to a number of dealerships that honestly wore me out—sometimes feeling like downright punishment! This visit with Eric was honestly a nice break in the day. ;) I would definitely recommend an cannot say enough good about our experience with Eric Gray More

All about the customer I have been bringing my Mercedes to Easton for about 5 years and aside from the stellar service I receive the main reason I keep coming back is my ser I have been bringing my Mercedes to Easton for about 5 years and aside from the stellar service I receive the main reason I keep coming back is my service director Raquel Hinkle. She is in constant communication with me when they have my vehicle and no matter how busy they are always takes time to listen to my concerns. It is more than obvious to me from the service staff that they truly do appreciate and value their customers- BRAVO. Thank you Tina Shepherd Barnette More

Eric Gray is always so very helpful, knowledgeable, pleasant & patient when I need service or have a question about my 2015 C300. It shows he is a godly perso is always so very helpful, knowledgeable, pleasant & patient when I need service or have a question about my 2015 C300. It shows he is a godly person. He is a value to your dealership. More

Nice job, Raquel really helped us out! I get consistently good service from Easton...it's pricey but I suppose it's worth it. Raquel and Andy do a great job, they care about what's going o I get consistently good service from Easton...it's pricey but I suppose it's worth it. Raquel and Andy do a great job, they care about what's going on. She helped our family out right before a long trip and ate some costs that i know she could have pushed onto me. More

Satisfied I purchased this vehicle, sight unseen. This was the first time I ever did that. I called and spoke with Justin Howe, and he searched for the vehicl I purchased this vehicle, sight unseen. This was the first time I ever did that. I called and spoke with Justin Howe, and he searched for the vehicle, (color and options) that I wanted. There were only a handful located in the U.S. and he was able to find one that matched my needs. Of course, it took over a day to find one because some listed were already sold. He located one in California, made a phone call and had it shipped by rail. It arrived in less than a week, which really impressed me. When I arrived at the dealership, I was greeted by Justin, who later introduced me to Eric Gray who also was very courteous and polite, aside from being very knowledgeable on my make and model. He went over the vehicle with me, showing me all of the controls and switches, and made sure I understood how they operated. While he was doing that, Justin took care of my temporary tag, and after signing a few papers, I was on my way. I would highly recommend, not only the dealership, but these two employees for going the extra mile. Thank you guys. More

Not a happy customer My buying experience at this place was a nightmare, from a disorganized purchase to being overcharged by the service department. Since I never receiv My buying experience at this place was a nightmare, from a disorganized purchase to being overcharged by the service department. Since I never received return phone calls from Robert, maybe you will read this and have an understanding of my frustration. Being able to help your customer from beginning to end and keep your promises will retain customers because you just lost this one. I have no desire to do business with you or this dealership after the service department charged me over 400 for a 600 part that "you" got approval to help with the cost. I was told it was discounted 50% but that was not the case. Highly disappointed with the interactions during the sale to my last visit. I hope this helps someone else when they decide to buy a car from this dealership, I suggest you get everything in writing from Top management not sales guys or service. You just lost a potential returning customer because of this foolishness. More

Phil makes deals happen Going to Mercedes to really get a key fixed while I was on the lot I ran into field who show me around and let me know about the cars that they did o Going to Mercedes to really get a key fixed while I was on the lot I ran into field who show me around and let me know about the cars that they did offer that within our price range at first I thought I was way over my head and care for important as long as they are all lecture in beautiful feel when out of his way into town with me to get me approved and minimal down payment and I live overall satisfied because of the commitment he has to make sure his customers are happy I appreciate him and I've name my new Car beauty cls550 More

Friendly helpful staff without pressure I came in to view a couple of the pre-owned models. Despite being on the lower end of what they offer, I was given a through walk-through of each vehi I came in to view a couple of the pre-owned models. Despite being on the lower end of what they offer, I was given a through walk-through of each vehicle and a test drive. I was helped by Craig Mills and was very pleased with my experience. More

Great service! Both the sales representative and finance representative were outstanding. They listened to my concerns and completely resolved all the issues. Both Both the sales representative and finance representative were outstanding. They listened to my concerns and completely resolved all the issues. Both made this car buying experience a good one. I won't hesitate to buy again from this dealership due their positive efforts. Thanks again to both. More