Mercedes-Benz of Easton

Used car owners of Mercedes are not appreciated My experience with the Easton Mercedes service was a big surprise. I truly appreciate the dealership location and that is about it. The Service person My experience with the Easton Mercedes service was a big surprise. I truly appreciate the dealership location and that is about it. The Service person I dealt truly lacked personal skills to deal with conflict resolution and his demeanor over the phone and in person makes him untrustworthy...This all started with a conversation with Ed the service manager alleged I was trying to attempt insurance fraud...Ed claimed that some of the damages to my vehicle were not the result of the auto. Upon examination by my insurance company the adjustor agreed with me and He and I set the process forward to have my vehicle mechanical damages repaired at Easton and the body work to be done at True Proformance in Plain City. I conversed with Ed on several occasions about the process and potential completion date via phone. I even checked your parts department reference price and availability of part for the repairs..I even stated the the bumper repair does not have to be done at there location. In addition I specifically ask to see all the old parts from the repairs The 22 March 2018 I was contacted by Ed Of Mercedes Benz Easton and he advised my vehicle was already for pickup I asked if he could clean the vehicle and he stated they washed the outside. I advised I would be in Friday the 23 March. Upon arrival at the Dealership I made contact with the cashier about my vehicle Ed came over. I asked if they did a front wheel alignment he hit his hand across the paper work and said yes I disagree and said show me where you are referring to. I explained to the cashier I was making two payments one by credit card for my auto deductible and the second by check. She the dealership does not accept checks I place the total balance on my credit card... I asked Ed to explain the paper work about the wheel alignment and where are the parts from the repairs he repeated it was done and advised that I would need to goto the repair location to see the parts. At this point I am not happy to sume this up So I say to Ed...You first try to accuse me of insurance fraud then your demeanor and the way you are dealing with me is unacceptable he responded with a murmur and said a dismissive remarks your car out there for you...I told Ed I am gonna file an complaints and he replied with another murmur Two gentle were in the lobby area I ask to speak with a manager they both ask what type and Andy I identified himself as the service manager. I recanted the accusations that Ed accused me of attempting insurance fraud and his demeanor when I questioned about the wheel alignment Andy said he would go get the parts so I can see them when he returned with the parts I showed Andy a price conflict how I was over charged for a air suspension compressor. He went over the bill and agree based on the paper Ed prepared I was over charged and the wheel alignment was not completed Eventually Andy efunded all the monies I paid and told my let get things right let me get your car right and I will call you back when your vehicle is ready. We shock hands I left and upon my return to pick up my car the two new rims that were part of my insurance were not on the vehicle Andy took care and got the rims on the vehicle and addittionly he replaced a broken part on my vehicle Andy and I settled the total I owed and I left On the 27 March I spoke with Andy and ask him to give some of my money back he explained he is sorry for all the inconveniences and he would not do anything future So I told Andy that Ed truly needs to the impact from his employer based on his lack of customer service and conflict resolution skills and and said yes it will in his pay To summarize please realize if I did not bring up these issues no one would have addressed Ed about his poor behavior it is obvious to me that he does not care it is only about Ex's bottom line Thanks for taking the time to address this More

Great experience! Scheduling was easy! Great support and great communication from Nick. He truly made the visit easy and help me out on a crazy busy Saturday. Service t Scheduling was easy! Great support and great communication from Nick. He truly made the visit easy and help me out on a crazy busy Saturday. Service team was exceptional! Thank you!! More

Service visit Nick did a great job and even saved me some money! When I picked up my car, the interior had not been cleaned, so I sent Nick a note and he got me in Nick did a great job and even saved me some money! When I picked up my car, the interior had not been cleaned, so I sent Nick a note and he got me in the next day for cleaning. More

Outstanding Customer Service They go above and beyond to take care of the customer. Getting a loaner is always worry free. Raquel Hinkle , my favorite service advisor, is always They go above and beyond to take care of the customer. Getting a loaner is always worry free. Raquel Hinkle , my favorite service advisor, is always helpful and professional. Last week, A hole caused me to get a flat tire. I called Roadside Assistane and withi 30 minutes my spare was put on and I was on my way. Mercedes Service is superb and this is one of the reasons I am and always will be a loyal customer!!!! More

Nice touch They are very friendly. They offer a nice and personal touch. They also try to be flexible with loner car scheduling. It was an overall great experie They are very friendly. They offer a nice and personal touch. They also try to be flexible with loner car scheduling. It was an overall great experience. More

Careless and unqualified. Twice my vehicles have been returned damaged. Once a broken windshield and now a series of scratches that appear to have been buffed. The interiors we Twice my vehicles have been returned damaged. Once a broken windshield and now a series of scratches that appear to have been buffed. The interiors were not touched and the valve stem caps were left in the cup holder. This is not the level of service I have encountered at other dealerships. More

The service and support staff are great! The staff and attention to detail were top notch as usual! I won’t go anywhere else locally for service. I never have any concerns about quality. The staff and attention to detail were top notch as usual! I won’t go anywhere else locally for service. I never have any concerns about quality. More

Fantastic experience! I have the maintenance plan which is wonderful to drop my car, receive a loaner (always a car I haven't driven before), come back & drive away easy br I have the maintenance plan which is wonderful to drop my car, receive a loaner (always a car I haven't driven before), come back & drive away easy breezy. Super polite staff! No strange add-on fees when checking out!! More

Seamless Awesome experience!! Eric made my experience effortless. My treatment from the beginning to end was professional, friendly and easy. Raquel in the ser Awesome experience!! Eric made my experience effortless. My treatment from the beginning to end was professional, friendly and easy. Raquel in the service department is always amazing. She introduced me to Eric when she realized that I would be in the market for a new C class. I highly recommend this dealership. More

Always qauilty service and customer service I'm always impressed with the ease of scheduling service for my vehicle, as well as, the friendly staff and the physical comfortable surroundings . Se I'm always impressed with the ease of scheduling service for my vehicle, as well as, the friendly staff and the physical comfortable surroundings . Service details and charges are always fully explained. More