Mercedes-Benz of Easton

Great! Great service, reliable and thorough. Very accommodating. I forgot to book service 2 weeks in advance to receive a dealership loaned car. Raquel H Great service, reliable and thorough. Very accommodating. I forgot to book service 2 weeks in advance to receive a dealership loaned car. Raquel Hinkle kindly got a loaner car for me anyway. Truly appreciated her help. More

Living up to your commitments is part of business ethics They sold a faulty car, lucky I found faults soon ,they accepted to swap wheels with 18" to 19" but charged for swapping wheels and cost of 19"wheels They sold a faulty car, lucky I found faults soon ,they accepted to swap wheels with 18" to 19" but charged for swapping wheels and cost of 19"wheels which I don't get with car. added to that car is different from Built sheet attached and priced.when I pointed out faults and asked to trouble shoot they Agreed to swap a low cost car at same deal. Gave a new car and asked to come next working day to sign docs again. I left original car at dealership and waited for complete working day for troubleshoot results before going back to sign new car. They cannot troubleshot a car worth 69K and ready to replace with other. When went back to sign Docs new price came up(3% rise in cost out of clouds ) asked to accept deal with 3000 higher than my deal for same car which is less in cost when i bought my car. OR asked to drive home the same faulty car without even troubleshooting it.Manager says he can drive it and feel safe so wants me to do same without even a basic troubleshoot, such a xxxx dealer.. Customer pay for your living, don't play with their life's. I can earn money in a day, but you can never win my trust in life. Two Irresponsible sales managers, hate to mention names. More

Poor service very poor customer service. They were unable to give me delivery date and time for the issue I reported. When asked I got a response that it could be very poor customer service. They were unable to give me delivery date and time for the issue I reported. When asked I got a response that it could be tomorrow or day after. As a customer I would like to know when to expect my car back and when I am told that I will receive a call to get an update, I expect a call. There is no importance to customer satisfaction because they did not even bother to make arrangements for my commute when my car was kept for over night. What's worse is that I booked my appointment online and they can't find my name on the list for service that day More

Efficient and friendly The service representative met me as soon as I pulled in and the loaner car was brought up right away. There was no waiting period. Very efficient. The service representative met me as soon as I pulled in and the loaner car was brought up right away. There was no waiting period. Very efficient. More

Grumpy team Never saw Eddie during drop off or pick up. Also tried calling him. Missy helped me instead and seemed very annoyed. Receptionists were also not fr Never saw Eddie during drop off or pick up. Also tried calling him. Missy helped me instead and seemed very annoyed. Receptionists were also not friendly. Best part of my service was the shuttle guys. More

Recent service Raquel is awesome! While I do appreciate that they wash my car, they do a poor car wash job (this should not reflect on Raquel). Raquel is awesome! While I do appreciate that they wash my car, they do a poor car wash job (this should not reflect on Raquel). More

Adjisfments to embrace a cess Attempted to dtermine the problem with mbrace account for remote start The service deparrment reviewed annd contacted both mbrace and home office in Attempted to dtermine the problem with mbrace account for remote start The service deparrment reviewed annd contacted both mbrace and home office in Germany. Had to resart mbrace account. More

Double thumbs up!!! Loved everything about Germain Mercedes of Easton dealership. The sales staff were friendly and offered help and consulting as needed. Steve was helpf Loved everything about Germain Mercedes of Easton dealership. The sales staff were friendly and offered help and consulting as needed. Steve was helpful with helping me pick the model. Brain was very helpful in the sale getting completed. Ryan helped with financing options. More

Car Lost in Never-Never Land It was a standard 50,000 mile appointment that took two days. They never called to say it was ready. The rep ignored my calls. It was a standard 50,000 mile appointment that took two days. They never called to say it was ready. The rep ignored my calls. More

Service beyond expectation! On my way to work, I hear a noise under the car. I took it to the dealership, totally unscheduled. They checked it immediately, gave a ride to my offi On my way to work, I hear a noise under the car. I took it to the dealership, totally unscheduled. They checked it immediately, gave a ride to my office. Three hours later, my assistant hands me my keys, to my big surprise. Germain, fixed the problem (it was minor) reached to my assistant, drove the car to my office. Now, this is exceptional service! More