Mercedes-Benz of Easton

Exemplary Service AGAIN! I switched from MAG to Germain Mercedes of Easton around 6 years ago. Germain now services our family's Mercedes, my mothers as well as my brothers 2 I switched from MAG to Germain Mercedes of Easton around 6 years ago. Germain now services our family's Mercedes, my mothers as well as my brothers 2 Mercedes vehicles. The service given by service manager Eddie Powell is exceptional. He is responsive, communicative and a pleasure to work with. Recently, I had a bit of an emergency in that diesel fuel was put in a non-diesel car of ours. Eddie took my several calls in the evening after hours and helped me resolve the problem. Many thanks to him and his team- More

All ways first class Have been dealing with MB at Easton for years. Long time MB owners and we always choose Easton. We Enjoy the waiting area and the free car washes. M Have been dealing with MB at Easton for years. Long time MB owners and we always choose Easton. We Enjoy the waiting area and the free car washes. Makes it a pleasant visit More

Frustrating Difficult communication back and forth. Pricing on written estimate was different than what I was charged. Also I was charged and paid for a light bul Difficult communication back and forth. Pricing on written estimate was different than what I was charged. Also I was charged and paid for a light bulb but the bulb was not replaced. Did not receive courtesy wash either. More

Thank You Service Dept is amazing. Ed Powell did a wonderful job getting my car fixed. i'm very happy with the service and plan to come back the next time ther Service Dept is amazing. Ed Powell did a wonderful job getting my car fixed. i'm very happy with the service and plan to come back the next time there's an issue. More

Why Make It So Difficult? Not sure my experience is typical, but it's what happened to me. I stopped at the dealership to discuss some issues I was having with my tires - blow Not sure my experience is typical, but it's what happened to me. I stopped at the dealership to discuss some issues I was having with my tires - blown sidewalls on two tires - and they were under a partial warranty. Even with the warranty coverage, the cost was higher than others, and I was told the dealer does not offer a road hazard warranty. With Columbus and potholes, that's really a no-brainer for me to take it elsewhere. I asked the gentleman to look at my passenger side Daytime Running Light (it hadn't worked for a few days and I assumed it just needed a bulb). He explained that it wasn't working because the plastic cover was broken and water had gotten into the light assembly. I was in a hurry, so I left. Called that gentleman back, no return phone call after 2 days (and still counting two weeks later), so I called the usual gentleman I work with regarding service. After 2 days of no return phone call (still going by the way), I was in the area so I stopped in to make an appointment. No one helped me except the gal at the desk where you pay. She attempted multiple times for me to book an appointment for someone to look at the issue, and then have me book a second appointment for them to fix it. Huh? I already knew what was wrong, and I just wanted to book an appointment to get it fixed. After multiple attempts, she looked at me and said "you don't understand, our process is that you book an appointment and then we'll schedule the service". I explained to her that my time was just as valuable as the dealership's and to respect the fact that a person from her dealership had already told me what needed to be fixed and I just wanted to book that appointment. After some back and forth, she called one of the advisors, he ran out and looked and stated the same exact thing as the first guy. I said "how much", he said "$250", I said book it and let's move on. Came in, they fixed it, it was almost $400, and that was after he discounted. I questioned, he said "oh, well what I quoted you didn't include installation, and you needed a new cover and the surrounding piece". Wait, I asked what needed fixed, was told, was quoted. But you didn't include labor or additional parts? Why get a quote? They fixed it, I paid, I moved on. I cannot tell if the attitude is that "it's a Mercedes, therefore you'll pay whatever", or if it's truly just assumed when I bring it in and ask for a quote for you to install something that I'll know to add labor. The other piece, the more frustrating piece: why make it SO difficult to do business with? I call two people to bring my car in to get fixed, to produce revenue for the dealership, and I get no return phone call. I stop in and I'm told that I need to make an appointment to get an appointment to get something fixed. See the problem here? Are your folks so overworked that they cannot keep up? If your process is so convoluted that it's difficult to do business with you, how many will keep trying so hard to do business with you? The whole thing was baffling to me, and I think I'll just chalk it up to a learning experience. This time. More

Taken my car to fix Break noise. I have taken the car for fixing the Break noise and unfortunately they are waiting for Factory replacements and the parts have not issued to dealers y I have taken the car for fixing the Break noise and unfortunately they are waiting for Factory replacements and the parts have not issued to dealers yet. so they fixed temporarily. I have been using the Dealer's car wash since day 1 and noticed visible scrateches on the body. I spent extra bucks for the point while ordering my car (Obsidian Black). seeing the scratches makes me absolute disappointment. and the prevailing issues on the car are With the usage of Advanced parking assistant package it keeps pops up for parking pilot during angle or perpendicular parking lanes but when i hit ok to do so, the precision is absolutely wrong and even if no lanes/ or spaces it tries to go and hit the curbs.., very very bad experience ever. this happens during day and or night as well. More

Brake light not working Was there less than 5 minutes while Ed Powell replaced my left brake light. He came right out and had a bulb with him and got me on my way. Was there less than 5 minutes while Ed Powell replaced my left brake light. He came right out and had a bulb with him and got me on my way. More

Heads up accommodations well done Although prior planning is ideal for operations these folks were able to get me a ride while I was supposed to wait. The young men taxied me to the lo Although prior planning is ideal for operations these folks were able to get me a ride while I was supposed to wait. The young men taxied me to the local Y and back were jewels. My leason was always in touch for repairs...awesome More

always great service I now have my 3rd C class car from Germain, and will continue to come back to them not only to purchase/lease my cars, but also for service. Raquel i I now have my 3rd C class car from Germain, and will continue to come back to them not only to purchase/lease my cars, but also for service. Raquel in the service department has always gone above and beyond for me! I am also in customer service, and try my best to think "how would I want to be treated?"; it is clear to me that Raquel is the definition of someone who actually does do everything she possibly can to provide the best service. Service doesn't mean that you get everything for free (although when someone can work a little a magic (like Raquel), it is a welcome surprise), it means that the other person actually WANTS you to be happy and assured. I'm always confident that Raquel will do what's best for me and my car, and is HONEST! She's upfront about what can and cannot be done, and works so well with the other departments so that you know what's going on with every step of your service. More

Platinum grade service with a smile My E43 needed a new tire & rim, our service advisor Raquel Hinckle made the. Process smooth, easy & enjoyable with leaner car drop off and home delive My E43 needed a new tire & rim, our service advisor Raquel Hinckle made the. Process smooth, easy & enjoyable with leaner car drop off and home delivery of my Car with swap out. GRAEAT More