Mercedes-Benz of Easton

They can’t seem to get it right I dropped off my car and explained to the service guy that it needed a new tire as it was bubbling on the outside. He agreed & said the tire looks as I dropped off my car and explained to the service guy that it needed a new tire as it was bubbling on the outside. He agreed & said the tire looks as if it would blow in a day or two. So, they call to say the car is ready & even dropped it off at my house. It was great until I realized they never changed the tire. The same tire that was going to blow up was never switched out. I said I wanted the general manager to call me & I never received a call. Took the car to discount tire. Absolutely ridiculous More

Best Service Excellent speed response in getting to m house where my car was located. He knew exactly what to do in getting my car back in service. Excellent speed response in getting to m house where my car was located. He knew exactly what to do in getting my car back in service. More

Owners meeting Helpful. Looking forward to meeting again to learn more about the electronics. Found all of the people very helpful. When we found we needed service Helpful. Looking forward to meeting again to learn more about the electronics. Found all of the people very helpful. When we found we needed service 4 days after purchasing the car, the service was very good. More

RAQUEL Raquel makes the service experience smooth and with a smile. 6 Mercedes 14 trips to the service department and she has never missed making it professi Raquel makes the service experience smooth and with a smile. 6 Mercedes 14 trips to the service department and she has never missed making it professional and with positive results. More

Great Service We love everything about our Mercedes. But there is one thing which is still in the stone ages comparing it with TESLA motors. ( I own a TESLA too). We love everything about our Mercedes. But there is one thing which is still in the stone ages comparing it with TESLA motors. ( I own a TESLA too). You must have guessed. It’s the navigation system. Tesla’s navigation is absolutely wonderful. If Mercedes does not change their navigation I might be hard pressed to buy another Mercedes. Thank you More

Fantastic I went in looking for a nice car and the staff was so friendly and respectful! I loved it! It was an awesome experience and the staff were really know I went in looking for a nice car and the staff was so friendly and respectful! I loved it! It was an awesome experience and the staff were really knowledgeable! More

Great service very happy I will never go anywhere else Best all above very happy about your customer service they are help full understand contacting your service Time I enjoy my Mercedes and how they take Best all above very happy about your customer service they are help full understand contacting your service Time I enjoy my Mercedes and how they take care off More

Unnecessary recommendations to generate service revenue Our service rep suggested we do unnecessary work on the 1 year old s550. The "sales pitch : was just that . At $ 145 hour I think they are just trying Our service rep suggested we do unnecessary work on the 1 year old s550. The "sales pitch : was just that . At $ 145 hour I think they are just trying to fill the empty service bays. I would suggest going to another merz. dealer . More

People made up for website errors Scheduled a tire replacement through the online site. When I got to the dealership my appointment wasn't on file (the lady helping me mentioned it was Scheduled a tire replacement through the online site. When I got to the dealership my appointment wasn't on file (the lady helping me mentioned it wasn't the first time this has happened for customers on the website). there was some confusion on the tires I purchased but throughtout the process Nick keep me informed and was a pleasure to work with. More

Pleasant and professional It all ways a very welcoming, courteous , and professional atmosphere. Very comfortable waiting areas. The employees are very friendly they make you It all ways a very welcoming, courteous , and professional atmosphere. Very comfortable waiting areas. The employees are very friendly they make you feel as though you are part of the team. Oh yea the coffee is gooood! More