Mercedes-Benz of Easton

Living up to your commitments is part of business ethics They sold a faulty car, lucky I found faults soon ,they accepted to swap wheels with 18" to 19" but charged for swapping wheels and cost of 19"wheels They sold a faulty car, lucky I found faults soon ,they accepted to swap wheels with 18" to 19" but charged for swapping wheels and cost of 19"wheels which I don't get with car. added to that car is different from Built sheet attached and priced.when I pointed out faults and asked to trouble shoot they Agreed to swap a low cost car at same deal. Gave a new car and asked to come next working day to sign docs again. I left original car at dealership and waited for complete working day for troubleshoot results before going back to sign new car. They cannot troubleshot a car worth 69K and ready to replace with other. When went back to sign Docs new price came up(3% rise in cost out of clouds ) asked to accept deal with 3000 higher than my deal for same car which is less in cost when i bought my car. OR asked to drive home the same faulty car without even troubleshooting it.Manager says he can drive it and feel safe so wants me to do same without even a basic troubleshoot, such a xxxx dealer.. Customer pay for your living, don't play with their life's. I can earn money in a day, but you can never win my trust in life. Two Irresponsible sales managers, hate to mention names. More

Poor service very poor customer service. They were unable to give me delivery date and time for the issue I reported. When asked I got a response that it could be very poor customer service. They were unable to give me delivery date and time for the issue I reported. When asked I got a response that it could be tomorrow or day after. As a customer I would like to know when to expect my car back and when I am told that I will receive a call to get an update, I expect a call. There is no importance to customer satisfaction because they did not even bother to make arrangements for my commute when my car was kept for over night. What's worse is that I booked my appointment online and they can't find my name on the list for service that day More

Efficient and friendly The service representative met me as soon as I pulled in and the loaner car was brought up right away. There was no waiting period. Very efficient. The service representative met me as soon as I pulled in and the loaner car was brought up right away. There was no waiting period. Very efficient. More

Grumpy team Never saw Eddie during drop off or pick up. Also tried calling him. Missy helped me instead and seemed very annoyed. Receptionists were also not fr Never saw Eddie during drop off or pick up. Also tried calling him. Missy helped me instead and seemed very annoyed. Receptionists were also not friendly. Best part of my service was the shuttle guys. More

Recent service Raquel is awesome! While I do appreciate that they wash my car, they do a poor car wash job (this should not reflect on Raquel). Raquel is awesome! While I do appreciate that they wash my car, they do a poor car wash job (this should not reflect on Raquel). More

Adjisfments to embrace a cess Attempted to dtermine the problem with mbrace account for remote start The service deparrment reviewed annd contacted both mbrace and home office in Attempted to dtermine the problem with mbrace account for remote start The service deparrment reviewed annd contacted both mbrace and home office in Germany. Had to resart mbrace account. More

Double thumbs up!!! Loved everything about Germain Mercedes of Easton dealership. The sales staff were friendly and offered help and consulting as needed. Steve was helpf Loved everything about Germain Mercedes of Easton dealership. The sales staff were friendly and offered help and consulting as needed. Steve was helpful with helping me pick the model. Brain was very helpful in the sale getting completed. Ryan helped with financing options. More

Car Lost in Never-Never Land It was a standard 50,000 mile appointment that took two days. They never called to say it was ready. The rep ignored my calls. It was a standard 50,000 mile appointment that took two days. They never called to say it was ready. The rep ignored my calls. More

Service beyond expectation! On my way to work, I hear a noise under the car. I took it to the dealership, totally unscheduled. They checked it immediately, gave a ride to my offi On my way to work, I hear a noise under the car. I took it to the dealership, totally unscheduled. They checked it immediately, gave a ride to my office. Three hours later, my assistant hands me my keys, to my big surprise. Germain, fixed the problem (it was minor) reached to my assistant, drove the car to my office. Now, this is exceptional service! More

Used car owners of Mercedes are not appreciated My experience with the Easton Mercedes service was a big surprise. I truly appreciate the dealership location and that is about it. The Service person My experience with the Easton Mercedes service was a big surprise. I truly appreciate the dealership location and that is about it. The Service person I dealt truly lacked personal skills to deal with conflict resolution and his demeanor over the phone and in person makes him untrustworthy...This all started with a conversation with Ed the service manager alleged I was trying to attempt insurance fraud...Ed claimed that some of the damages to my vehicle were not the result of the auto. Upon examination by my insurance company the adjustor agreed with me and He and I set the process forward to have my vehicle mechanical damages repaired at Easton and the body work to be done at True Proformance in Plain City. I conversed with Ed on several occasions about the process and potential completion date via phone. I even checked your parts department reference price and availability of part for the repairs..I even stated the the bumper repair does not have to be done at there location. In addition I specifically ask to see all the old parts from the repairs The 22 March 2018 I was contacted by Ed Of Mercedes Benz Easton and he advised my vehicle was already for pickup I asked if he could clean the vehicle and he stated they washed the outside. I advised I would be in Friday the 23 March. Upon arrival at the Dealership I made contact with the cashier about my vehicle Ed came over. I asked if they did a front wheel alignment he hit his hand across the paper work and said yes I disagree and said show me where you are referring to. I explained to the cashier I was making two payments one by credit card for my auto deductible and the second by check. She the dealership does not accept checks I place the total balance on my credit card... I asked Ed to explain the paper work about the wheel alignment and where are the parts from the repairs he repeated it was done and advised that I would need to goto the repair location to see the parts. At this point I am not happy to sume this up So I say to Ed...You first try to accuse me of insurance fraud then your demeanor and the way you are dealing with me is unacceptable he responded with a murmur and said a dismissive remarks your car out there for you...I told Ed I am gonna file an complaints and he replied with another murmur Two gentle were in the lobby area I ask to speak with a manager they both ask what type and Andy I identified himself as the service manager. I recanted the accusations that Ed accused me of attempting insurance fraud and his demeanor when I questioned about the wheel alignment Andy said he would go get the parts so I can see them when he returned with the parts I showed Andy a price conflict how I was over charged for a air suspension compressor. He went over the bill and agree based on the paper Ed prepared I was over charged and the wheel alignment was not completed Eventually Andy efunded all the monies I paid and told my let get things right let me get your car right and I will call you back when your vehicle is ready. We shock hands I left and upon my return to pick up my car the two new rims that were part of my insurance were not on the vehicle Andy took care and got the rims on the vehicle and addittionly he replaced a broken part on my vehicle Andy and I settled the total I owed and I left On the 27 March I spoke with Andy and ask him to give some of my money back he explained he is sorry for all the inconveniences and he would not do anything future So I told Andy that Ed truly needs to the impact from his employer based on his lack of customer service and conflict resolution skills and and said yes it will in his pay To summarize please realize if I did not bring up these issues no one would have addressed Ed about his poor behavior it is obvious to me that he does not care it is only about Ex's bottom line Thanks for taking the time to address this More