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Mercedes-Benz of Easton

Columbus, OH

4.8
629 Reviews

4300 Morse Crossing

Columbus, OH

43219

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Showing 629 reviews

April 23, 2018

Missed Service My GLE350 indicated coolant was low. I specifically asked service rep to check the coolant level. He told me they would top it off. When I left, I ask More

by YZHAO99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't remember the service rep's name.
Apr 23, 2018 -

Mercedes-Benz of Easton responded

We apologize for your recent visit to our service department and that our staff missed topping off your coolant. We are happy to know you have returned and allowed us the opportunity to correct this concern. We look forward to your next visit and providing you a quality German experience. Best Regards, Brian Jordan General Manager

April 20, 2018

Friendly Service The service I received was great. I brought my car in for yearly checkup and oil change. Raquel was very friendly and helpful. I would highly recom More

by PDLHRDR2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raquel Hinkle
Apr 23, 2018 -

Mercedes-Benz of Easton responded

Your kind words and 5-star rating is greatly appreciated. We are happy to know you found Raquel to be friendly and helpful. Best Regards, Brian Jordan General Manager

April 20, 2018

great service always Eddie Powell really manages the service for my car in an efficient and professional way. This dealership is great to work with. During this visit I ha More

by JWK0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Powell
Apr 23, 2018 -

Mercedes-Benz of Easton responded

Thank you for sharing your complete satisfaction with our service staff. We appreciate your business and will see you next time. Best Regards, Brian Jordan General Manager

April 20, 2018

For service Yes, Mercedes Benz of Easton was AWESOME 👏 When I dropped my car off, the guys were very friendly / professional. Misty did an outstanding job! The More

by JORDANMARGIE99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Brenning, Shannon Cook
Apr 23, 2018 -

Mercedes-Benz of Easton responded

We are happy to know that your service visit was a positive one and our team took excellent care of you. Best Regards, Brian Jordan General Manager

April 18, 2018

Always a Great Experience Raquel Hinkle have been my Service Agent for some years and I have had nothing but an exceptional experience dealing with this young lady, my experie More

by MOMMA_JONES_217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raquel Hinkle, Raquel Hinkle
Apr 18, 2018 -

Mercedes-Benz of Easton responded

Thank you for your kind words about Raquel's dedication to customer satisfaction. We are truly lucky to have her on our team. We value your business and look forward to our continued relationship. Best Regards, Brian Jordan General Manager

April 17, 2018

Purchase all four tires The service was as high quality as Mercedes-Benz represents. I had a loaner car for the extra time it took to get the tires. More

by SALTUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raquel Hinkle
Apr 18, 2018 -

Mercedes-Benz of Easton responded

We thank you for your business and for leaving us this positive feedback. Best Regards, Brian Jordan General Manager

April 13, 2018

Service Bad But Sales Manager Came Through First, there was confusion between Parts and Service about whether or not they had a tire to fix my flat. They did not. Also, they apparently do n More

by DrDonna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Howe
Apr 17, 2018 -

Mercedes-Benz of Easton responded

We sincerely apologize that your experience with us was not the quality experience you deserve as a Germain customer. Our team is happy to learn that Justin was able to make things right and turn your visit around. We all look forward to improving upon your experience on your next visit. Best Regards, Brian Jordan General Manager

April 12, 2018

Always treated with the upmost professionalism and friendlin I've leased and purchased several vehicles from the Germain family and I prefer to continue to do so. They go above and beyond when selling and servic More

by brendacarsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raquel Hinkle
Apr 17, 2018 -

Mercedes-Benz of Easton responded

Thank you for your continued business and dedication to our dealership. Best Regards, Brian Jordan General Manager

April 12, 2018

Very supportive service department Mercedes Benz parts and service! Qualified workmanship with fair pricing. MB stands fully for their product. My service team has excellent customer a More

by JOEWESTERMAN00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raquel Hinkle
Apr 17, 2018 -

Mercedes-Benz of Easton responded

We are happy to know that our team is taking such great care of you. Thank you for sharing. Best Regards, Brian Jordan General Manager

April 11, 2018

Great! Great service, reliable and thorough. Very accommodating. I forgot to book service 2 weeks in advance to receive a dealership loaned car. Raquel H More

by BETH.KAHL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raquel Hinkle
Apr 17, 2018 -

Mercedes-Benz of Easton responded

Our team is happy to know that Raquel was able to accommodate you. We truly appreciate your business and kind words. Best Regards, Brian Jordan General Manager

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