Mercedes-Benz of Easton

Very Satisfied Raquel pushed on an issue that I was having with my SUV that resulted in the service department finding the problem. Without her diligence, I would s Raquel pushed on an issue that I was having with my SUV that resulted in the service department finding the problem. Without her diligence, I would still be experiencing the same problem that I have had for a couple of years. Thank you Raquel! More

Effortless! Raquel always manages to make my experience amazingly easy! She goes above and beyond to ensure I’m taken care of in a timely manner! Raquel always manages to make my experience amazingly easy! She goes above and beyond to ensure I’m taken care of in a timely manner! More

Over and above My initial service visit was a little below my expectation. I returned the vehicle and during the make up visit my service advisor ensured that they w My initial service visit was a little below my expectation. I returned the vehicle and during the make up visit my service advisor ensured that they went above and beyond my expectations to provide exceptional service and care of my vehicle… Well done! More

Really good service Great service. Friendly fast well done people work at Mercrdes at Easton are always great I suggest germain Mercedes Cadillac and infinity if you need Great service. Friendly fast well done people work at Mercrdes at Easton are always great I suggest germain Mercedes Cadillac and infinity if you need the car More

Another fine job. Fine, efficient visit for service on my E350. Work was completed on time, couple of additional items reviewed and explained. "Loaner" vehicle was av Fine, efficient visit for service on my E350. Work was completed on time, couple of additional items reviewed and explained. "Loaner" vehicle was available. A pleasure working with the service department. The guys at the drop-off and pick-up were most friendly and helpful. More

Slow, poor service. I brought my 2018 Convertible in for a minor repair, a defective seat adjuster. I had to wait about a week for and appointment. Once there, they kept I brought my 2018 Convertible in for a minor repair, a defective seat adjuster. I had to wait about a week for and appointment. Once there, they kept my car about four hours while I waited patiently only to tell me they had to order the part and couldn’t fix it that day. I waited almost a month without hearing back. So disappointing i sold my 2018 Benz after only 90 days of ownership. Completely disappointing. More

Amazing customer service. Took the car in regarding a transmission issue, and was greetings by misty rankin, constantly updated me of what was being done, and amazingly helpful Took the car in regarding a transmission issue, and was greetings by misty rankin, constantly updated me of what was being done, and amazingly helpful and always greeted me with a smile. More

Great Customer Service I have dealt with MB of Easton for several years now. Raquel continues to provide excellent service and customer care. She is attentive and always see I have dealt with MB of Easton for several years now. Raquel continues to provide excellent service and customer care. She is attentive and always seeks to ensure my satisfaction. I have even observed her respond to customers that were difficult. She remained professional and diplomatic. Traci is also professional and attentive. She is pleasant and kind. Andrew is also a stand out at MB of Easton. He knows the product and continues to provide professional recommendations. I am a return customer to MB Easton because of the customer care and MB product. More

Annual Service In addition to A service, I had several issues with my car that I wanted addressed. They were very helpful and considerate of my wishes. I had the use In addition to A service, I had several issues with my car that I wanted addressed. They were very helpful and considerate of my wishes. I had the use of a loaner while my care was in for a week long stay, very helpful. More

Great Service They took me in ontime and got me out earlier than anticipated. Perfect! I have nothing more to say but you are requiring more words...not great.. They took me in ontime and got me out earlier than anticipated. Perfect! I have nothing more to say but you are requiring more words...not great..this I don't like! More