Mercedes-Benz of Easton

We traded in our 2006 ML350 and purchased a 2018 GLC300. Our sales representative was Nate Glenn, nglenn@germainmotorco.com. He did an outstanding job in answering our questions, and in demonstrating the ma Our sales representative was Nate Glenn, nglenn@germainmotorco.com. He did an outstanding job in answering our questions, and in demonstrating the many new features of the new GLC. My wife, Colleen, will be the principal driver of the new SUV. Nate very patiently explained all of the new technological functions of the car, together with reminding her of the excellent safety features. Finally, Nate was diligent is locating our new car with all of the features we wanted, in an out-of-state dealership. Additional thanks to Ryan Austin for his expert handling our financial arrangements. Ron & Colleen Dixon More

It was an awesome experience! This was my first experience of leasing a Mercedes-Benz vehicle. Eric was able to accommodate my vehicle pick-up time right before he ended his work d This was my first experience of leasing a Mercedes-Benz vehicle. Eric was able to accommodate my vehicle pick-up time right before he ended his work day without any problems at all. Through out the whole leasing process, he was very patient and helpful to me with any questions or concerns that I had. To sum it all up, it was a very good experience and I would recommend him to anyone else. More

Service Advisor has no respect for certain customers On September 17, 2017 I brought my 2010 C300 into your dealership for required maintenance and to replace a burned out driver side daytime running lig On September 17, 2017 I brought my 2010 C300 into your dealership for required maintenance and to replace a burned out driver side daytime running light. After the light was changed I noticed that the driver side light was not at the same level as the passenger side light. I returned to the service area several times over a 6 month period to have the issue checked and each time I was told that it was installed correctly. Each time I left dissatisfied and frustrated because Mercedes-Benz of Easton failed to resolve my issue. The advisor repeatedly stated that there was nothing wrong, that my car was the German edition, therefore it was designed that way to prevent the light from shining brightly in the face of the oncoming motorists, (but it's a daytime driving light...REALLY). My argument was that it was not that way when I purchased the vehicle nor was it that way when I brought the car here to have it replaced. My last non-productive conversation with the Service Advisor occurred the first week of May 2018. I stopped in to schedule service because the red check engine light appeared on the dashboard. In addition to following up with that issue, I scheduled the “Service B” maintenance package. Once again I requested to have the driver side light inspected. It was clear that the advisor had exhausted his patience level with my complaint concerning the head light since we had the same conversation several other times. He knew what I was going to ask and he seemed irritated as we approached my car. He started in with his same explanation about the angular position of the light being a benefit for oncoming drivers, using hand jesters and everything. We exchanged a few words back and forth and he went on to say that the driver side light should be lower than the passenger side light, but he would have the tech take a look at it anyway. On May 7, 2018, my wife dropped the car off around 1:00 p.m. for its scheduled maintenance and repairs. The next morning on the 8th, I received the report that the ESP Control unit needed to be replaced. My wife was told by the service advisor that the part possibly was in stock and that he, would verify whether or not it was. The report also said that the light had been adjusted. That was Tuesday. We did not hear from the service department again until Friday the 11th. We never got a status update call from anyone. That is not too much to ask, especially considering you had the car for over a week and we did not have the benefit of a loaner vehicle on this visit. My wife talked to the service advisor again on Friday morning. That was after several unsuccessful attempts to reach our Service Advisor. She said that he told her that the module still needed to be programmed into the car. Once it was determined that the repair would not be complete by close of business on Friday, again a status update call would have been common courtesy. We assumed when we didn’t hear anything else on Friday evening that the work would roll over into Monday which was not an issue. On Saturday May 12th at 12:01p.m., I received a text message stating that the car was ready and that someone would be there until 2:00p.m. I thought that was sort of a poor choice in terms of customer communication …but whatever. I was not even aware that Mercedes-Benz of Easton performed service on weekends, so needless to say we were not prepared to leave the event we were attending to pick up the car, but we did so anyway.   When we arrived, the building appeared to be closed. The service advisor was standing there when we arrived and paid the receptionist, but did not address either one of us at all. The guy who retrieved our car brought it out, left the door open and just walked away without looking at us or saying anything to us. It was absolutely the rudest display of customer service I have ever witnessed or received at this dealership. When I saw my car coming thru the garage, the first thing I noticed was that my light had not been repaired, even though the invoice clearly stated “adjusted head light” for the second time. Here is where my already bad attitude about this whole situation got even worse, I made several calls to other Mercedes dealerships around Ohio.  I called Cleveland, Mansfield and Cincinnati and asked them all the same question, “Are the daytime driving lights supposed to be at the same level?”  Each dealership said the exact same thing - yes!   On May 14th I took my car to Crown Mercedes of Dublin. I pulled into the service bay where I was met by a gentleman named Shen Saguisi. I explained the situation to him as he looked at the headlights. I opened the hood, he removed the light and proceeded to show me that the reason the light was pointing down...it was not snapped in correctly. He proceeded to explain and show me how it was to be installed and after that it was level with the passenger side light. I was stunned.  For the last several months I had been trying to have this issue resolved at Easton, only to go to another dealership and have it fixed in less than 5 minutes.  I purchased my car at Easton, all of my service has been done at Easton, but after going thru this ordeal, my trust in your service advisors is gone.  All I wanted was to have my vehicle repaired back to its original form from the day it was purchased. It is one thing to not want to repair something due to it being something the service department can't handle, but to be rude and condescending and just flat out lie about an issue as simple as this was is unacceptable. It seems that some of your advisors will say or do anything to make some customers just go away. Mission accomplished. More

Thanks, Justin! You're Awesome! Justin was an absolute pleasure to work with, made me feel very comfortable, at ease, and went out of his way to give the best experience possible. Justin was an absolute pleasure to work with, made me feel very comfortable, at ease, and went out of his way to give the best experience possible. More

Ok service.. not fully what i expected Initially I was please with the service but it took a long time to get my car and I was charged the wrong fee. hopefully my next service will be bette Initially I was please with the service but it took a long time to get my car and I was charged the wrong fee. hopefully my next service will be better. More

Thanks, Eric! I love my new car. Eric has a rare ability of making--what is usually a stressful task (buying a car)--a complete breeze. He assisted me in leasing my new Smart Car Eric has a rare ability of making--what is usually a stressful task (buying a car)--a complete breeze. He assisted me in leasing my new Smart Car from out of state and from the moment I first contacted Mercedes-Benz of Easton to the moment my car arrived at my home, the entire process was flawless and he took care of every detail no matter how small it may have seemed. Eric assisted me in finding literally the exact car I wanted down the color and options, handled the flow of paperwork back and forth through the mail, and arranged the delivery of my vehicle right to my home on Memorial Day of all days! Eric even arranged having my windows tinted prior to me taking delivery because I had mentioned wanting to do it in passing. (It came out beautiful by the way!) Eric is a real car guy who clearly loves what he does, knows what he’s talking about (especially when it comes to Smart Cars), and understands how paramount communication throughout the car-buying experience is for all parties involved. I can’t recommend him or the staff at Germain Automotive enough to anyone who’s searching for their next vehicle. They have a lifelong customer in me for sure. Also I’d like to give my thanks to Ryan L. in finance for helping with the paperwork and getting the deal done so quickly! A+++ experience across the board. More

Not sure if i would get service done here.. I wish they would have honored the online coupon for $130.00 off $250 or more maintenance service. We spent over $1500.00 and they only gave us $75.0 I wish they would have honored the online coupon for $130.00 off $250 or more maintenance service. We spent over $1500.00 and they only gave us $75.00 off. While at the dealership I asked Raquel about the discount and she said she gave it to us, only for me to find out later that she only gave us $75.00. I was in contact with Raquel and she simply said it was too late. I am very disappointed. Why do you offer the coupons if you will not honor them? More

Continued excellence from your service staff. I am an eight year customer of your service center. The service has always been excellent. Even when there has been a concern or problem after service I am an eight year customer of your service center. The service has always been excellent. Even when there has been a concern or problem after service it was handled quickly, efficiently and very much to my satisfaction. More

the service seems to be top notch. nice people too Nice people in the service are. (my car was in for service) Your sales person was poor ,uncaring at best. I had time to look around but sales perso Nice people in the service are. (my car was in for service) Your sales person was poor ,uncaring at best. I had time to look around but sales person didn't seem interested in trying to show me cars. (there was nobody at the dealership when I was there. Just me. He sort of lost out---there are thousands of car available for sale I can shop anywhere. He want a poor at best. More

Professional l and efficient! Very good at getting you in and out as quickly as possible. Everyone is always very nice, and personable. Each time I have come in I was taken care of Very good at getting you in and out as quickly as possible. Everyone is always very nice, and personable. Each time I have come in I was taken care of and was pleased with the work the service department provided. More