Mercedes-Benz of Draper

Got us in quick and did what they promised We needed a new key for our Mercedes. Will in Parts ordered it and we got to the dealer in Lindon. They got us in early to program the keys and did We needed a new key for our Mercedes. Will in Parts ordered it and we got to the dealer in Lindon. They got us in early to program the keys and did it very quickly. They washed our vehicle and were very courteous throughout the whole process. We would definitely go back to this dealer. More

Speedy. Great communications. Great price. Good coffee. Speedy service. Great communications. Great price. Good coffee and snacks (oatmeal for us early risers). Nice quiet/private work cubby desk with stron Speedy service. Great communications. Great price. Good coffee and snacks (oatmeal for us early risers). Nice quiet/private work cubby desk with strong WiFi. Thanks! More

Great experience for first time service appointment I received a recall notice regarding the tail lights on my Mercedes C300. Coincidentally, my dash lit up like a Christmas tree warning about my turn, I received a recall notice regarding the tail lights on my Mercedes C300. Coincidentally, my dash lit up like a Christmas tree warning about my turn, brake and side markers. I made an appointment and they got me in the next day. They fixed the recall issue and found a second recall issue that hadn't be taken care of, so fixed that too. They even washed my car before they gave me a little kiss and sent me on my way. While I waited there were snacks and the soccer playoffs on TV while I sat in a comfortable leather seat. What a great experience and great service people. More

Purchase experience Was very pleased with the sales staff especially Spence Smith. He was very straightforward and honest and made me feel comfortable with the often stre Was very pleased with the sales staff especially Spence Smith. He was very straightforward and honest and made me feel comfortable with the often stressful experience of buying a new car. He went above and beyond with his personal service. I would highly recommend working with Spence. More

Taylor is the best service adviser I have ever had the pleasure working with after owning over 10 luxury vehicles. He goes above and beyond on a consistent basis. He is one of the few major reasons I rema pleasure working with after owning over 10 luxury vehicles. He goes above and beyond on a consistent basis. He is one of the few major reasons I remain a faithful mercedes customer.At this point I refuse to work with anyone else as long as he is a member of the mercedes team. I highly recommend working with Taylor! Please thank him on my behalf. Sincerely, Steve Scanlon More

Steve Ward and Paul are knowledgeable and very professional sales people. They are keenly interested in your needs, and they will make you feel important. professional sales people. They are keenly interested in your needs, and they will make you feel important. More

I got the 'warning light' problem resolved. I had a lot of questions in addition to the service I needed. They were more than happy to answer them. a lot of questions in addition to the service I needed. They were more than happy to answer them. More

I was extremely frustrated by our inability to determine why the car would not start on very cold mornings (temperatures below 21 degrees). The greatest problem was that sometimes the car would start and so why the car would not start on very cold mornings (temperatures below 21 degrees). The greatest problem was that sometimes the car would start and sometimes it wouldn't and we struggled to find out why. However, that is not the problem with the dealership, but rather with the difficulty in diagnosing the cause of the problem from the information available to them. I did purchase a new key and that made no difference. Then the agency offered me a loaner SmartCar, that was brand new (45 miles) and very fuel efficient, while they worked on the problem. We still are not sure if the new starter, which they subsequently installed, works because the temperatures have risen to 35 to 45 degrees in the mornings. However, I have every confidence that they will continue to work with me until the problem, if not currently, will be resolved. We are now waiting on the arrival of a new part (manufactured in Germany) to replace the right front lifter/stabilizer, which they found was leaking. (It was previously repaired at 50,000miles but is now, at 60,000miles, leaking again..) I have great confidence in both Chris and Taylor, the Service Representatives at the Mercedes-Benz of Lindon dealership, who have helped me work through this and other problems encountered. More

We have been having our cars serviced for 10 years by your dealership. Mike, Chris and their team of service professionals are wonderful. We remain very pleased with all aspects of our Mercedes Benz ex your dealership. Mike, Chris and their team of service professionals are wonderful. We remain very pleased with all aspects of our Mercedes Benz experience! More

We had a good experience. A loaner car was brought over to us and our Mercedes was ready for us the same afternoon. Jesse arranged all of it and everything worked out very well. We have only had good ex to us and our Mercedes was ready for us the same afternoon. Jesse arranged all of it and everything worked out very well. We have only had good experiences at this dealership More