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Mercedes-Benz of Draper

Draper , UT

4.9
333 Reviews

11548 Lone Peak Pkwy.

Draper , UT

84042

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Showing 333 reviews

June 15, 2019

Best Dealership and People The Sales and Service folks at MB of Draper are the best. I wouldn't take my MB's to any other dealer in Utah. More

by mr.bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Zitting, Chris Bergstrom
Jun 17, 2019 -

Mercedes-Benz of Draper responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Ray Gunn, General Manager

May 22, 2019

Used car puchase The entire staff was very friendly and easy to work with. I did not experience any sales pressure to buy . Kurt, my salesman, was very accommodating t More

by Barb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Hoerner
May 23, 2019 -

Mercedes-Benz of Draper responded

Thank you for that exceptional review, Barb! It is always our pleasure to assist you however possible. If there is anything else that Kurt or the team can do for you in the future, please don't hesitate to let us know. Congratulations again on your new vehicle! - Ray Gunn, General Manager

May 01, 2019

Excellent ! Jim was very professional and efficient from start to finish. Same for Steve. Only purchasing a small used vehicle but received same five star tre More

by Transitban
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Gibbs, Steve Davis
May 01, 2019 -

Mercedes-Benz of Draper responded

Hello there and thanks for that positive review! It was great working with you. We hope to see you again soon if there’s anything else that Jim, Steve, or the team can do for you! - Ray Gunn, General Manager

April 30, 2019

Taylor is soooo good to help I did not expect so good results. I had expected a bill of about 100$ but many little things were fixed at no cost to me More

by Ray
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor
Apr 30, 2019 -

Mercedes-Benz of Draper responded

Thank you for your positive recommendation, Ray! It was our pleasure to provide a low-cost service experience. Please let us know if there’s anything else that Taylor or the team can do for you in the future! - Mike Choate, Service Manager

April 15, 2019

Great service. I was treated with the utmost professional respect when I took my Mercedes Benz 350 in for a routine service. It was done promptly and I was on my way More

by mercedesgal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wish I remembered the name of the young man who helped me. He was the best.
Apr 15, 2019 -

Mercedes-Benz of Draper responded

Thank you for your excellent review! We were happy to take care of you and your vehicle and get you back on the road as quickly as possible. We hope to work with you again soon! - Ray Gunn, General Manager

April 03, 2019

Warranty item miscommunication My visors needed replacing as they started to sag. MB Draper was willing to order in a replacement set, which I greatly appreciated, but I was told th More

by Donald Trump
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t to single anyone out
Apr 03, 2019 -

Mercedes-Benz of Draper responded

Thank you for taking the time to leave a review. It’s unfortunate to hear that there were some miscommunications and that your service experience was longer than you expected. Our team is constantly working to improve our methods and the service we provide so your feedback is certainly appreciated. Hopefully, we were able to get your visors replaced to your satisfaction. If you have any other comments or concerns about your visit, feel free to give me a call and we can discuss them together. Thank you for your time! - Mike Choate, Service Manager, (801) 222-4400

February 28, 2019

Success I was having issues with my bank and don’t get me wrong Tish and Claire tried to get me to try other banks but I already had my preference. Tish allo More

by JOJo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tish and Claire
Feb 28, 2019 -

Mercedes-Benz of Draper responded

Thank you for that superb review, JoJo! Trish and Claire were happy to provide an exceptional car buying experience. Congratulations on your new car! Please let us know if there's anything else we can do for you in the future! - Ray Gunn, General Manager

February 14, 2019

Used car purchase experience Absolutely wonderful service in sales, financing, etc. Real professionals all around! I have never been to your dealership but hope to be back somet More

by JD Price Sr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Gibbs and Tish
Feb 14, 2019 -

Mercedes-Benz of Draper responded

Hello there, JD! It's great to hear from you. Our team has been happy to provide a professional experience for you so far. We hope to work with you sometime soon as well. - Ray Gunn, General Manager

January 19, 2019

Taylor Bice is so on top of his Stewardship. I want you, who are reading this review, that Taylor Bice is really doing an exceptional job in his stewardship as one of the service department manag More

by jeffrey_redford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Bice
Jan 22, 2019 -

Mercedes-Benz of Draper responded

Thank you for the review on our service department, Jeffrey. We will be sure to pass on your wonderful comments to Taylor. Have a great day! - Mike Choate, Service Manager

January 08, 2019

Gla 2016 Everything was great and done in a timely Manner Connor made sure all things were taken care of .and please don’t set a number of words as a minim More

by Gla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connor walker
Jan 08, 2019 -

Mercedes-Benz of Draper responded

Thank you for taking the time to leave a review! It's great to hear that Connor was able to meet all your needs and make sure that your visit with us was quick and easy. We hope to work with you again soon! - Ray Gunn, General Manager

Jan 09, 2019 -

Mercedes-Benz of Draper responded

Additionally, we apologize for the word minimum and will reach out to DealerRater about this. Thanks again and have a great day. - Ray Gunn, General Manager

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