Mercedes-Benz of Des Moines - Service Center

Car repair after accident The damage to the vehicle was severe as the result of an accident. Work was thorough and professional. Car returned in excellent condition. Staff h The damage to the vehicle was severe as the result of an accident. Work was thorough and professional. Car returned in excellent condition. Staff helpful and kept me up-to-date on progress. Understandably, work took more than two weeks due to the complexity of the repairs. There is one small additional repair still needed - not surprising given the scope of the job. More

Service Class act indeed Service was prompt and well taken cared of I was updated on the progress Excellent in every way I am a very satisfied customer Class act indeed Service was prompt and well taken cared of I was updated on the progress Excellent in every way I am a very satisfied customer More

Gold Detail/Cargo Hatch AWESOME detail, and thanks for getting my cargo hatch back in tip top shape. The hatch was a bit pricey but worth in long run AWESOME detail, and thanks for getting my cargo hatch back in tip top shape. The hatch was a bit pricey but worth in long run More

Replaced the wood cover for the ashtray It took a while to get the right part in but it's done and looks good. Larry in parts was particularly helpful as was Chad. I appreciate both of the It took a while to get the right part in but it's done and looks good. Larry in parts was particularly helpful as was Chad. I appreciate both of them. More

"A" Service No problems--well done. Staff was friendly. Work started and was completed on time. The showroom was clean and two or three different sales team membe No problems--well done. Staff was friendly. Work started and was completed on time. The showroom was clean and two or three different sales team members approached me, while I was waiting for my vehicle, to make sure my needs were being met. As always it was a pleasant experience. More

Regular scheduled service and new tires I received excellent service from the service rep - Rob Green. I was in a bind and just stopped by mid morning because I had a tire going flat. Since I received excellent service from the service rep - Rob Green. I was in a bind and just stopped by mid morning because I had a tire going flat. Since my scheduled service was only 5 days away, I asked if I could also get that arranged. The service center was very busy, but Rob shuffled around a few things and was able to get me taken care of. He also offered a loner car, but I opted for a driver to take me to my office. Rob had him there in 2-3 minutes and made sure he picked me up later that day when my car was ready. Great service. More

Service Review by James M. Brockway The service managers and technicians have consistently done an outstanding job servicing our 2007 Mercedes Benz E550. They show their customers courte The service managers and technicians have consistently done an outstanding job servicing our 2007 Mercedes Benz E550. They show their customers courtesy, complete the job needed in a timely manner, and carefully explain all procedures. They also will make good suggestions regarding future service requirements. More

Service appointment Experience was excellent. Friendly greeting, knowledgable personnel, clean facility. I always appreciate the fact the service department washes my c Experience was excellent. Friendly greeting, knowledgable personnel, clean facility. I always appreciate the fact the service department washes my car before returning it to me. More

Where is the competition???? Since Lithia took over European Motorcars I have a feeling that things went a bit backwards. From very beginning they acted as "the only dealer in tow Since Lithia took over European Motorcars I have a feeling that things went a bit backwards. From very beginning they acted as "the only dealer in town" and as there is no other MB dealer in town I guess they can afford it. The service (shop) is still excellent, but everything else is falling a bit short. AMG Fan. More

Fantastic service and convenience...no matter what you drive I can't say enough good things about this service center. I don't own a Mercedes or BMW, but these guys treat me just the same. I'm almost embarrassed I can't say enough good things about this service center. I don't own a Mercedes or BMW, but these guys treat me just the same. I'm almost embarrassed to drag in my old 2007 Chrysler minvan when there are all of these expensive luxury cars around, but Scott Long, Brian Selby and the others treat me like I coasted in with a $160,000 Mercedes. I've presented their technicians with some pretty tough tasks, but they always get it worked out and I always leave happy. More