Mercedes-Benz of Des Moines
Urbandale, IA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Fantastic! Best car buying experience I've ever had! Connor Fineran was a pleasure to work with. He made my car buying experience easy and pain/guilt free. I wou Best car buying experience I've ever had! Connor Fineran was a pleasure to work with. He made my car buying experience easy and pain/guilt free. I would highly recommend him and Mercedes Benz for your next new or used car purchase! More
WORST SERVICE EVER. This place has the worst and poorest service I've ever dealt with. We went to 3 other car dealerships and this one, Mercedes Benz, has the worst servi This place has the worst and poorest service I've ever dealt with. We went to 3 other car dealerships and this one, Mercedes Benz, has the worst service out of everyone. It was unfortunate that they had the car we wanted. First off, no one came out to greet us, we had to go in and find someone to test drive a car. The car was nice but needed some maintenance issues fixed. Even so, we liked the car and they promised to get back to us with our loan process and the status of the car. We went in on a Fri, they promise to get back to us latest by the following Mon. I've dealt with loans before and I know it doesn't take days to process them. We did not receive ANY calls at all. I left 3 voicemails on that promised Mon. Finally on Tuesday, I called the admin lady and she informed us the guy we were dealing with has been out, first off, if you want to be a successful business, you shld alwys have a backup employee to take care of your customers. I had to ask for another person to check on the status of our loan and the vehicle. The admin sent me to the finance director himself, he gave some xxxxxxxx saying he'll check on it for us, did not hear from him for two days, everyday I called back and left at least 2 voicemails. Finally I called admin again and got through, the finance director said we needed more info for our loan application, note: if you knew we needed more stuff, you shld have contacted us immediately. After all that, we gave the info requested and he said he'll 'get back to us today' this was on Fri. A full week gone by since we first went in. No calls, did not hear from him Fri at all. On Saturday I finally call him again and he gave some xx about needed additional stuffs. At this point, xxxx them. We could fully afford that vehicle and you would think they want to make a sale. I said forget you guys. I'll take my business elsewhere. The whole time, I made the calls, never once did they call me. Never once did they gave me a update on the car issue. I dealt with three different persons, Connor, Randy, and a guy name Justin who the admin made me leave a msg for and got ignored. Worst experience ever. I give it no stars at all. Even after their continue b.s and giving them chances, they still come back with b.s . I know it doesn't take a week to do loan papers. We've gotten answers within mins of applying from previously owning. I would never go here or recommend this xxxxty place with their xxxxty employees. Just to show how xxxxty they are, the guy we first worked with was xxxx talking their maintenance team saying they get pay to fix cars but the cars aren't even fixed. Putting the blame game on. Very unprofessional. What a sad representation for a company. I wouldn't be surprise if they get run out by other dealerships more professional. More
DO NOT GO HERE After purchasing the first vehicle here as CPO, which involved meeting certain standards in order for the dealership to sell it as CPO as a matter of After purchasing the first vehicle here as CPO, which involved meeting certain standards in order for the dealership to sell it as CPO as a matter of fact should have never been certified but they tend to do that here at Mercedes Benz of Des Moines because ruining future customers of Mercedes Benz does not matter to them but the $3,000.00 markup on a used car since it is now "certified" which in reality never was, is worth it. The general manager (Ed) has given verbal threats, the service advisers are lazy and have no clue what they are talking about, but who can blame them, they get commission for selling you xxxxxxxx, The technicians follow the service manager's (Scott) orders whether it be against Mercedes Benz policy or not, such as diagnosing the issue of a vehicle. Unfortunately for us citizens of Des Moines the other nearest Mercedes dealership is in Iowa City. SAVE YOURSELF THE HEADACHE AND DO NOT GO HERE. More
Awesome experience I entered Mercedes with a slight chip on my shoulder as I have had rough and uncomfortable experiences with dealerships in the midwest. this being sai I entered Mercedes with a slight chip on my shoulder as I have had rough and uncomfortable experiences with dealerships in the midwest. this being said, I had all of my preconceived expectations shattered when I stepped into this dealership. My experience started with me visiting the dealership on a very common inquisition about SUV's, it ended in one of the better purchasing experiences that I have had. Connor did everything possible to make this a pleasurable experience. I have purchased a few mercedes over the years and have never dealt with a dealership/salesperson of this caliber. I was introduced to the service staff(Chase) and he was absolutely great, the servie staff I have grown accustome to are absolutely the opposit of Chase. From the top down, including the GM Ed Collinet, this was an incredible experience. I would advise anyone in the market to at least visit this dealership! More
Outstanding customer service I must say that the outstanding customer service and product knowledge from Sean Streeter was a huge help with purchasing my C class 300 I wanted to I must say that the outstanding customer service and product knowledge from Sean Streeter was a huge help with purchasing my C class 300 I wanted to thank the Mercedes Benz dealership in Des Moines for all their help and a special thanks to Sean Streeter for all his help and treating me more than just a customer I will be defiantly going back for my family!!! More
Sean Streeter is amazing employee, he helped me a lot. I would recommend this amazing young man to everybody. Thank you for him :) Quality of work was great, very friendship environment , I love this dealer would recommend this amazing young man to everybody. Thank you for him :) Quality of work was great, very friendship environment , I love this dealership:) More
I negotiated a car purchase with this dealer for the purchase of a Mercedes. We discussed the car having been serviced with some snow tires. I asked if the snow tires could be included, and I was told purchase of a Mercedes. We discussed the car having been serviced with some snow tires. I asked if the snow tires could be included, and I was told yes. After we negotiated a price, I got a call from the dealer that the snow tires were not going to be included because the former owner bought a new Mercedes and planned on keeping the tires. When I requested another set of snow tires or an appropriate price reduction, I was told No. I am taking my business elsewhere, and I would not recommend them to anyone else. More
I had a groupon to have my car detailed, they did an OK job. I am also in the market for a GL 450. I walked around for several minutes looking at the cars on the floor and not one sales person said as muc job. I am also in the market for a GL 450. I walked around for several minutes looking at the cars on the floor and not one sales person said as much as a hello to me. I don't like pushy sales people any more than any one else, but some help would have been appreciated. After about 15 minutes I asked for a brochure, I walked over to a sales person and asked about a vehicle. I was told that they did not have any in stock and they would be able to do a dealership trade. I left my information with the sales person, as I was driving off the lot I noticed THREE GL450's. I went back inside and questioned the salesman, he started to back petal, oh I thought you meant new ones. I am no salesman but I would have liked the option to test drive or at least look at one of the cars! Needless to say I am purchasing the vehicle elsewhere. More
They went above and beyond what they needed to do for me and my family. This is my First Mercedes Benz and from what I encountered hear I will never buy another brand nor go to another dealership. I recomme and my family. This is my First Mercedes Benz and from what I encountered hear I will never buy another brand nor go to another dealership. I recommend this dealership to anyone looking for an amazing experience buying a new vehicle!!!! More
My experience with purchasing a new vehicle at Mercedes Benz of Des Moines was truly wonderful. The entire staff was so friendly and accommodating. My salesperson was very knowledgeable, friendly, and made Benz of Des Moines was truly wonderful. The entire staff was so friendly and accommodating. My salesperson was very knowledgeable, friendly, and made the entire buying process easy. Connor answered all of my questions and had several recommendations for me to make operating my car easier for me. He made a follow up call to me and asked if I was enjoying the car and if I had any questions. I was very impressed with this since not all car dealerships do this. I have recommended Connor and the dealership several times to friends and family and will continue to do so. I cannot say enough positive comments about my salesperson, the dealership, and my entire buying experience. I will absolutely not hesitate to purchase another vehicle here and work with Connor as a salesperson. More