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Mercedes-Benz of Des Moines
Urbandale, IA
451 Reviews
At Mercedes-Benz of Des Moines, we are passionate about delivering a consistently excellent experience to our valued customers. As your preferred Mercedes-Benz dealership in Des Moines, you will benefit from personalized attention from our team each time you visit our convenient location. More than that, we are a CarGurus Top-Rated Dealer. We always go the extra mile to ensure that our customers’ needs are fully met, and we are thrilled to support you with your next sales or service experience.
Are you in the market for a new or pre-owned car? At Mercedes-Benz Des Moines, Iowa, we have an incredible selection of premium cars and SUVs in stock. Throughout today’s lineup, you can delight in sophisticated styling, advanced technologies, and fine materials. Whether you are in the market for a C-Class, an E-Class, or any of our other well-engineered models, you will be impressed by the possibilities available at our dealership.
We are also your source for pre-owned Mercedes-Benz cars for sale. In addition to carrying a diverse selection of Certified Pre-Owned Mercedes-Benz cars and SUVs, we offer pre-owned options from other automakers. Our competitive prices and great selection make it easy for our customers to find a superb vehicle.
Whether you are interested in a new or pre-owned vehicle, you can appreciate the wonderful selection of online services available through our website. For example, you can get an appraisal on your trade-in vehicle and make accurate loan payment calculations before you stop by our Des Moines Mercedes-Benz dealership. Because our credit application is online, you can also get credit approval before leaving your house.
We continue to serve our customers over the years through our Mercedes-Benz service center. Our service center is staffed by a great group of hardworking, factory-trained technicians. Their profound experience and skills can address all of your automotive needs for any make and model. We utilize OEM parts exclusively to ensure lasting, high-quality results. We make it easy for you to take great care of your vehicle, from easy online scheduling to the availability of shuttle service and loaner cars. We also offer a comfortable lounge with complimentary Wi-Fi and free refreshments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 451 reviews
March 01, 2014
I negotiated a car purchase with this dealer for the purchase of a Mercedes. We discussed the car having been serviced with some snow tires. I asked if the snow tires could be included, and I was told purchase of a Mercedes. We discussed the car having been serviced with some snow tires. I asked if the snow tires could be included, and I was told yes. After we negotiated a price, I got a call from the dealer that the snow tires were not going to be included because the former owner bought a new Mercedes and planned on keeping the tires. When I requested another set of snow tires or an appropriate price reduction, I was told No. I am taking my business elsewhere, and I would not recommend them to anyone else. More
by Georgehamp
Employees Worked With
Connor
February 11, 2014
I had a groupon to have my car detailed, they did an OK job. I am also in the market for a GL 450. I walked around for several minutes looking at the cars on the floor and not one sales person said as muc job. I am also in the market for a GL 450. I walked around for several minutes looking at the cars on the floor and not one sales person said as much as a hello to me. I don't like pushy sales people any more than any one else, but some help would have been appreciated. After about 15 minutes I asked for a brochure, I walked over to a sales person and asked about a vehicle. I was told that they did not have any in stock and they would be able to do a dealership trade. I left my information with the sales person, as I was driving off the lot I noticed THREE GL450's. I went back inside and questioned the salesman, he started to back petal, oh I thought you meant new ones. I am no salesman but I would have liked the option to test drive or at least look at one of the cars! Needless to say I am purchasing the vehicle elsewhere. More
by carla6811
Employees Worked With
Sean
January 07, 2014
They went above and beyond what they needed to do for me and my family. This is my First Mercedes Benz and from what I encountered hear I will never buy another brand nor go to another dealership. I recomme and my family. This is my First Mercedes Benz and from what I encountered hear I will never buy another brand nor go to another dealership. I recommend this dealership to anyone looking for an amazing experience buying a new vehicle!!!! More
by STompson
Employees Worked With
Sean Streeter
November 09, 2013
My experience with purchasing a new vehicle at Mercedes Benz of Des Moines was truly wonderful. The entire staff was so friendly and accommodating. My salesperson was very knowledgeable, friendly, and made Benz of Des Moines was truly wonderful. The entire staff was so friendly and accommodating. My salesperson was very knowledgeable, friendly, and made the entire buying process easy. Connor answered all of my questions and had several recommendations for me to make operating my car easier for me. He made a follow up call to me and asked if I was enjoying the car and if I had any questions. I was very impressed with this since not all car dealerships do this. I have recommended Connor and the dealership several times to friends and family and will continue to do so. I cannot say enough positive comments about my salesperson, the dealership, and my entire buying experience. I will absolutely not hesitate to purchase another vehicle here and work with Connor as a salesperson. More
by kakes44
Employees Worked With
Connor Fineran
September 18, 2013
Hands down the best customer service I have ever received at a dealership. I have been very impressed. Very accomodating, and everyone I have dealt with at this dealership has been great. Definitely met at a dealership. I have been very impressed. Very accomodating, and everyone I have dealt with at this dealership has been great. Definitely met and exceeded my expectations. If you are looking for a Mercedes you need to go see Connor at Mercedes Benz of Des Moines. More
by abkinkade
Employees Worked With
Connor Fineran
August 04, 2013
Tony took good care of us ,introduced us to Ed the General Manager and worked out a great deal.. Even when we forgot some of the features on our Ml he still called and guided us through it on the pho General Manager and worked out a great deal.. Even when we forgot some of the features on our Ml he still called and guided us through it on the phone. Thank you for the outstanding service More
by Benzgirl65
Employees Worked With
Tony
June 10, 2013
I own a 2012 Mercedes that was due for service B. I took it to MB of Des Moines and used their shuttle. They were over an hour late picking me up even after numerous calls and assurances that the shuttle wa it to MB of Des Moines and used their shuttle. They were over an hour late picking me up even after numerous calls and assurances that the shuttle was on its way. After complaining I was told I would get a complementary detail service. That was 3 months ago, I've called numerous times and always get the run around. I would advise anyone to drive to Omaha or Kansas City or anywhere else other than this dealership. More
by jr_gerth
Employees Worked With
Todd?
December 28, 2012
Agreed with previous review... poor communication, rude treatment, and inaccurate information from Dennis, who has a tendency to be nasty if you doubt his superiority. His information is sometimes inaccur treatment, and inaccurate information from Dennis, who has a tendency to be nasty if you doubt his superiority. His information is sometimes inaccurate (technicians have had to correct him, and he's even tried to charge me for a service that cannot be done on my car), he will often simply ignore you unless you come in with an s-class, and he doesn't hesitate to brag about the customer service awards in his office (irony anyone?) I don't mind paying premium for technicians who know what they're doing, but I've dealth with this so-called customer service schmuck long enough. From here out, except for warranty issues, I'll now take my MB to the dealer in IA City. (as to why I don't give all bad ratings, I should note that some of the employees are quite skilled and friendly - just this one guy ruins the experience every time I have to deal with him, which is most of the time) More
by BobKnob
Employees Worked With
Dennis
November 26, 2012
Terrible communication skills, very rude , doesn't follow assured service policies and will try to take every dime out of you on top of their over priced services as is. Wouldn't recommend their service to a assured service policies and will try to take every dime out of you on top of their over priced services as is. Wouldn't recommend their service to anyone. More
by ManyManyProblems
Employees Worked With
Scott Long
June 27, 2012
First time at Lithia dealer. Everything from the first point of contact to the purchase was exceptional. Ed and Bob are very friendly and really showed they care. point of contact to the purchase was exceptional. Ed and Bob are very friendly and really showed they care. More
by Lifesaver3352
Employees Worked With
Bob Saxton and Edward Collinet
