Mercedes-Benz of Des Moines

Quick and Helpful They didn't have the parts to fix it but found some where my co-worker was able to pick them up and drive them out and got my van fixed. They were ver They didn't have the parts to fix it but found some where my co-worker was able to pick them up and drive them out and got my van fixed. They were very helpful. More

Car repair after accident The damage to the vehicle was severe as the result of an accident. Work was thorough and professional. Car returned in excellent condition. Staff h The damage to the vehicle was severe as the result of an accident. Work was thorough and professional. Car returned in excellent condition. Staff helpful and kept me up-to-date on progress. Understandably, work took more than two weeks due to the complexity of the repairs. There is one small additional repair still needed - not surprising given the scope of the job. More

Service Class act indeed Service was prompt and well taken cared of I was updated on the progress Excellent in every way I am a very satisfied customer Class act indeed Service was prompt and well taken cared of I was updated on the progress Excellent in every way I am a very satisfied customer More

Gold Detail/Cargo Hatch AWESOME detail, and thanks for getting my cargo hatch back in tip top shape. The hatch was a bit pricey but worth in long run AWESOME detail, and thanks for getting my cargo hatch back in tip top shape. The hatch was a bit pricey but worth in long run More

Replaced the wood cover for the ashtray It took a while to get the right part in but it's done and looks good. Larry in parts was particularly helpful as was Chad. I appreciate both of the It took a while to get the right part in but it's done and looks good. Larry in parts was particularly helpful as was Chad. I appreciate both of them. More

"A" Service No problems--well done. Staff was friendly. Work started and was completed on time. The showroom was clean and two or three different sales team membe No problems--well done. Staff was friendly. Work started and was completed on time. The showroom was clean and two or three different sales team members approached me, while I was waiting for my vehicle, to make sure my needs were being met. As always it was a pleasant experience. More

Regular scheduled service and new tires I received excellent service from the service rep - Rob Green. I was in a bind and just stopped by mid morning because I had a tire going flat. Since I received excellent service from the service rep - Rob Green. I was in a bind and just stopped by mid morning because I had a tire going flat. Since my scheduled service was only 5 days away, I asked if I could also get that arranged. The service center was very busy, but Rob shuffled around a few things and was able to get me taken care of. He also offered a loner car, but I opted for a driver to take me to my office. Rob had him there in 2-3 minutes and made sure he picked me up later that day when my car was ready. Great service. More

Poor Customer Service I went to Mercedes Benz of Des Moines with every intension of getting a car. I was very disappointed in their customer service. First time I stop by I went to Mercedes Benz of Des Moines with every intension of getting a car. I was very disappointed in their customer service. First time I stop by the sale person had very little knowledge of the car, he knows a lot about the radio and the app that was install in the car. The specs were inside the car out of sight, I asked why they were not on the window so customer can see it, he replied "oh I don't know, we are tire of putting it back". I wanted to take a look at some, he went in to get a key, one car at a time. We finally went inside and I wanted to know what my car worth(dirt cheap on trade in value). I told them I will pay cash, poor decision to tell them that. So, there were no deal that day, I told them I am going to sell my car first. I left with bad feeling about the place. I still wanted a Mercedes after selling my car, I stopped by the lot again, we stood there for fifteen minutes and was looking at diff. cars, suddenly we heard "heyyy, heyyy...." we look back and found a sales man, dressing like he worked in the service dept., he has more knowledge of the cars by reading the spec in front of us. So, we went inside again, we sat down and he went into his manager office to talk about the price, of course once they know I was there before, the price became non negotiable, well, that's not true they were willing to take off over $100 of their sticker price. We left with no intension of returning to that place, unless that manager is gone. We went across the street and found the sales man there has the totally opposite attitude than where we just came from. Yes, I spent 50K on a new car and still very happy with this decision. More

it was the best car buying experience ever IT was flawless from the time I walked into the showroom to the time I drove out my new car.....and even after the sale they were great. IT was flawless from the time I walked into the showroom to the time I drove out my new car.....and even after the sale they were great. More

Fantastic customer care We have purchased a number of vehicles from Jonathan Ewing and will continue to do so as his personal attention to detail and to our individual needs We have purchased a number of vehicles from Jonathan Ewing and will continue to do so as his personal attention to detail and to our individual needs is unsurpassed. More