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Mercedes-Benz of Des Moines
Urbandale, IA
451 Reviews
At Mercedes-Benz of Des Moines, we are passionate about delivering a consistently excellent experience to our valued customers. As your preferred Mercedes-Benz dealership in Des Moines, you will benefit from personalized attention from our team each time you visit our convenient location. More than that, we are a CarGurus Top-Rated Dealer. We always go the extra mile to ensure that our customers’ needs are fully met, and we are thrilled to support you with your next sales or service experience.
Are you in the market for a new or pre-owned car? At Mercedes-Benz Des Moines, Iowa, we have an incredible selection of premium cars and SUVs in stock. Throughout today’s lineup, you can delight in sophisticated styling, advanced technologies, and fine materials. Whether you are in the market for a C-Class, an E-Class, or any of our other well-engineered models, you will be impressed by the possibilities available at our dealership.
We are also your source for pre-owned Mercedes-Benz cars for sale. In addition to carrying a diverse selection of Certified Pre-Owned Mercedes-Benz cars and SUVs, we offer pre-owned options from other automakers. Our competitive prices and great selection make it easy for our customers to find a superb vehicle.
Whether you are interested in a new or pre-owned vehicle, you can appreciate the wonderful selection of online services available through our website. For example, you can get an appraisal on your trade-in vehicle and make accurate loan payment calculations before you stop by our Des Moines Mercedes-Benz dealership. Because our credit application is online, you can also get credit approval before leaving your house.
We continue to serve our customers over the years through our Mercedes-Benz service center. Our service center is staffed by a great group of hardworking, factory-trained technicians. Their profound experience and skills can address all of your automotive needs for any make and model. We utilize OEM parts exclusively to ensure lasting, high-quality results. We make it easy for you to take great care of your vehicle, from easy online scheduling to the availability of shuttle service and loaner cars. We also offer a comfortable lounge with complimentary Wi-Fi and free refreshments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 451 reviews
May 10, 2016
Very professional Dennis was great. I had previous experience with him and am glad to see he is back at European Motors. He is a real professional Dennis was great. I had previous experience with him and am glad to see he is back at European Motors. He is a real professional More
by mer edes 2345
Employees Worked With
Dennis service advisor
May 01, 2016
Sunroof service Chad was excellent in promptly scheduling and resolving the issue with my sunroof. It was a rainy day and Chad accommodated to get my ML350 in quickl Chad was excellent in promptly scheduling and resolving the issue with my sunroof. It was a rainy day and Chad accommodated to get my ML350 in quickly to avoid the rain. More
by Dd33
Employees Worked With
Chad - Service
April 29, 2016
Excellent service support Mercedes of Des Moines has always provided consultative sales support when I buy a vehicle and excellent service for the life of the vehicle. I highly Mercedes of Des Moines has always provided consultative sales support when I buy a vehicle and excellent service for the life of the vehicle. I highly recommend them. More
by CMgreatcarlover
Employees Worked With
Chad
April 29, 2016
Top Notch Service and has been for years! I have purchased 3 new vehicles from this dealership and they stand behind their product. Ed and staff are friendly, professional and are always st I have purchased 3 new vehicles from this dealership and they stand behind their product. Ed and staff are friendly, professional and are always striving to do their best for their clients. Thank you for the comfort and safety knowing that I am well taken care of at Mercedes-Benz of Des Moines. Kate Kennedy More
by Kate
Employees Worked With
Ed, Chad, Scott and Jonathan.
April 24, 2016
Service A ML350 We had regular service A on our 2014 ML350. Srevice was done in a timely and professional manor .We have had our other vehicles serviced here previous We had regular service A on our 2014 ML350. Srevice was done in a timely and professional manor .We have had our other vehicles serviced here previously . More
by marcyalbrecht
Employees Worked With
Phillip Jansma
April 19, 2016
Wonderful Detailing After a long road trip our new Porsche was in desperate need of cleaning. The team did a phenomenal job; even the small areas on the wheels were cle After a long road trip our new Porsche was in desperate need of cleaning. The team did a phenomenal job; even the small areas on the wheels were cleaned. The vehicle was ready and waiting at its promised time. I will definitely use their services in the future. More
by hinanoguy
Employees Worked With
i do not recall
April 17, 2016
Have seen some positive change in the last six months! I was not totally satisfied last year but last six months I've seen some changes happening which I think are positive! Hopefully the positive show con I was not totally satisfied last year but last six months I've seen some changes happening which I think are positive! Hopefully the positive show continues. I'm still looking for a coupon for detailing my car as committed by your service personnel. Brian your service advisor did say he will take care of that! More
by Red_Merc
Employees Worked With
Brian
April 08, 2016
in the shop towed to shop after breaking down, so far they say I need new engine. without further investigation. handicap vehicle for my son, not happy yet towed to shop after breaking down, so far they say I need new engine. without further investigation. handicap vehicle for my son, not happy yet More
by redcajundj
Employees Worked With
brian
April 05, 2016
Great experience Everything about my experience was awesome, the people who helped me, Connor especially, couldn't have been nicer and answered every question I had wi Everything about my experience was awesome, the people who helped me, Connor especially, couldn't have been nicer and answered every question I had without making me feel inferior. This was my first new vehicle and everything went very smooth, very happy with everything. More
by KathysmithRN
Employees Worked With
Connor, Shane, Danny
March 31, 2016
recall and alignment i had a recall and my car was shaking a lot, i thought it might be because of the tires and needed alignment. the service advisor said that an alignm i had a recall and my car was shaking a lot, i thought it might be because of the tires and needed alignment. the service advisor said that an alignment wouldn't fix the reason my car was shaking. the tech looked at all my tires and found one to be damaged and that was the issue. saved me a couple hundred dollars. i was pleased by the honesty. More
by schak
Employees Worked With
i dont remember
