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Mercedes-Benz of Des Moines
Urbandale, IA
451 Reviews
At Mercedes-Benz of Des Moines, we are passionate about delivering a consistently excellent experience to our valued customers. As your preferred Mercedes-Benz dealership in Des Moines, you will benefit from personalized attention from our team each time you visit our convenient location. More than that, we are a CarGurus Top-Rated Dealer. We always go the extra mile to ensure that our customers’ needs are fully met, and we are thrilled to support you with your next sales or service experience.
Are you in the market for a new or pre-owned car? At Mercedes-Benz Des Moines, Iowa, we have an incredible selection of premium cars and SUVs in stock. Throughout today’s lineup, you can delight in sophisticated styling, advanced technologies, and fine materials. Whether you are in the market for a C-Class, an E-Class, or any of our other well-engineered models, you will be impressed by the possibilities available at our dealership.
We are also your source for pre-owned Mercedes-Benz cars for sale. In addition to carrying a diverse selection of Certified Pre-Owned Mercedes-Benz cars and SUVs, we offer pre-owned options from other automakers. Our competitive prices and great selection make it easy for our customers to find a superb vehicle.
Whether you are interested in a new or pre-owned vehicle, you can appreciate the wonderful selection of online services available through our website. For example, you can get an appraisal on your trade-in vehicle and make accurate loan payment calculations before you stop by our Des Moines Mercedes-Benz dealership. Because our credit application is online, you can also get credit approval before leaving your house.
We continue to serve our customers over the years through our Mercedes-Benz service center. Our service center is staffed by a great group of hardworking, factory-trained technicians. Their profound experience and skills can address all of your automotive needs for any make and model. We utilize OEM parts exclusively to ensure lasting, high-quality results. We make it easy for you to take great care of your vehicle, from easy online scheduling to the availability of shuttle service and loaner cars. We also offer a comfortable lounge with complimentary Wi-Fi and free refreshments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 451 reviews
August 04, 2016
Great customer service. They go the extra mile . Brian drove the new car to my place of work (2 1/2hrs) and reviewed all of the features of the new vehicle, picked up the trade and returned to Des . Brian drove the new car to my place of work (2 1/2hrs) and reviewed all of the features of the new vehicle, picked up the trade and returned to Des Moines. More
by drugs916
Employees Worked With
Brian
August 04, 2016
Maintenance check Phil was great. I took the car in for a routine appointment. He communicated what needed t be done to keep the car in tip top condition. He communicat Phil was great. I took the car in for a routine appointment. He communicated what needed t be done to keep the car in tip top condition. He communicated clearly and effectively to me. More
by Pgibbs66
Employees Worked With
Phil
August 04, 2016
2 YR Maintenance B & Interior Cleaning I was met by Dennis and he got my car service done in the time allotted. He was courteous and respectful of my time constraints. I received a new C3 I was met by Dennis and he got my car service done in the time allotted. He was courteous and respectful of my time constraints. I received a new C300 to use as a loner. The work was completed on time and the car was washed when I came to pick it up. Unfortunately, I had left a satchel in the trunk of the loner car. Dennis went out of his way to find the loner and retrieve the case just before closing time. I was able to pick it up the next day at my convenience. Thank you, Dennis! More
by Rick123
Employees Worked With
Dennis in MB Service
August 01, 2016
Mercedes Glad to work with Jonathan Ewing on this purchase. So far we are enjoying the car, though there is a rattle in the front right. We are giving it s Glad to work with Jonathan Ewing on this purchase. So far we are enjoying the car, though there is a rattle in the front right. We are giving it some time before having. It looked at. More
by I don't want a screen name
Employees Worked With
Jonathan Ewing
August 01, 2016
Had a problem with used car, solved exceptionally well I bought a used car as is. On the way home I experienced engine trouble. I called the dealership and they had a tow truck pick it up. After analyzi I bought a used car as is. On the way home I experienced engine trouble. I called the dealership and they had a tow truck pick it up. After analyzing the problem, they decided that the repair would be more than the value of the car. They replaced the car with a different car with less miles and newer in years at no additional cost for me. This dealership went over and beyond what they had to do. More
by tubes
Employees Worked With
Steven Shea, Ed Collinet
July 22, 2016
Great Phil has a very Professional attitude . He makes sure that the job is completed to customer satisfaction . If you have any problems then he will take Phil has a very Professional attitude . He makes sure that the job is completed to customer satisfaction . If you have any problems then he will take care of it More
by Tonymb
Employees Worked With
Phill
June 18, 2016
Smearing on drivers side window and Auto detail. I had been experiencing a smearing film on the outside of the drivers side window. This was impairing the vision in the drivers side rear view mirror. I had been experiencing a smearing film on the outside of the drivers side window. This was impairing the vision in the drivers side rear view mirror. This seems to have cleared up. When I received the car back after detailing it looked like NEW !! I am very Pleased with the service and response of this Dealership. More
by jim.knock
Employees Worked With
Dennis Christie
June 02, 2016
Always a Great Experience I have purchased several cars over the years from MB-Des Moines & each time I'm impressed. They make the experience of buying a car truly enjoyable. Y I have purchased several cars over the years from MB-Des Moines & each time I'm impressed. They make the experience of buying a car truly enjoyable. You get straightforward quotes (not the confusing "four square" matrix other dealerships use), passionate & knowledgeable employees(both sales&service), and best of all a great car!!! More
by lola_k
Employees Worked With
Aaron, Connor, Shane, Phil
May 26, 2016
Very friendly and efficient service experience.promise done in two hours and was finished in 90 minutes give me a ride to breakfast and pick me up on time Dean the and efficient service experience.promise done in two hours and was finished in 90 minutes give me a ride to breakfast and pick me up on time Dean the shuttle driver was awesome More
by BruceH
Employees Worked With
Forgot
May 14, 2016
Great experience Very smooth and stress-free transaction. Also the service dept is great too. This is a very professional and well-run dealership. I have recommended t Very smooth and stress-free transaction. Also the service dept is great too. This is a very professional and well-run dealership. I have recommended them to many of my friends and colleagues. More
by Blshea
Employees Worked With
Brian Clark
