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Mercedes-Benz of Des Moines
Urbandale, IA
498 Reviews
At Mercedes-Benz of Des Moines, we are passionate about delivering a consistently excellent experience to our valued customers. As your preferred Mercedes-Benz dealership in Des Moines, you will benefit from personalized attention from our team each time you visit our convenient location. More than that, we are a CarGurus Top-Rated Dealer. We always go the extra mile to ensure that our customers’ needs are fully met, and we are thrilled to support you with your next sales or service experience.
Are you in the market for a new or pre-owned car? At Mercedes-Benz Des Moines, Iowa, we have an incredible selection of premium cars and SUVs in stock. Throughout today’s lineup, you can delight in sophisticated styling, advanced technologies, and fine materials. Whether you are in the market for a C-Class, an E-Class, or any of our other well-engineered models, you will be impressed by the possibilities available at our dealership.
We are also your source for pre-owned Mercedes-Benz cars for sale. In addition to carrying a diverse selection of Certified Pre-Owned Mercedes-Benz cars and SUVs, we offer pre-owned options from other automakers. Our competitive prices and great selection make it easy for our customers to find a superb vehicle.
Whether you are interested in a new or pre-owned vehicle, you can appreciate the wonderful selection of online services available through our website. For example, you can get an appraisal on your trade-in vehicle and make accurate loan payment calculations before you stop by our Des Moines Mercedes-Benz dealership. Because our credit application is online, you can also get credit approval before leaving your house.
We continue to serve our customers over the years through our Mercedes-Benz service center. Our service center is staffed by a great group of hardworking, factory-trained technicians. Their profound experience and skills can address all of your automotive needs for any make and model. We utilize OEM parts exclusively to ensure lasting, high-quality results. We make it easy for you to take great care of your vehicle, from easy online scheduling to the availability of shuttle service and loaner cars. We also offer a comfortable lounge with complimentary Wi-Fi and free refreshments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 498 reviews
February 15, 2022
I'd been trying to buy a car for a couple of years, but with the pandemic, I couldn't find what I wanted. A car popped up here, so we went to test drive it, and fell in love. And it is a great car. Our with the pandemic, I couldn't find what I wanted. A car popped up here, so we went to test drive it, and fell in love. And it is a great car. Our salesman was good, the service department is fabulous. The issue? We bought the car outright, and the finance guy was horrible. He literally talked to my husband, while I sat there and I finally had to tell him this is MY car, I'm buying it with MY money, with a check that has MY name on it, my husband just needs to be listed on the paperwork as a co-owner. And he brushed me off and said that he already did the paperwork, my name was still on it, I was just secondary, so if something happened to my husband, I could still have rights. WTAF?!? Then he would only speak to my husband, had my husband sign the papers, talked to my husband about HIS trade in. Yet the car we traded in was mine, not my husband's, and when I told him that, he said it didn't matter, he just needed my husband's signature. I maintained explaining yet again that this was my car, not my husband's, and even though I'm a woman, I'm allowed to own property. And the finance guy brushed me off again, saying that it was fine, my name is still on it, but he already did the paperwork with husband first and he was not going to do it again. Look, I've purchased cars before. I have never been treated this way. I've always been first listed on my car and signed all my own paperwork. He then said, oh, all the paperwork will still be in your name, everything will come straight to you. So when we got a refund check for the overpayment of registration? You guessed it - only in my husband's name. I couldn't even cash the refund check for my own car. My license plates? Also in my husband's name. I have never seen a more blatant case of misogyny in my life, and it was truly disgusting. And yet I bought the car, because there's no used cars available, and I needed it. However, I feel like I should tell everyone that their finance department is gross, and if you're a woman - beware. Also, they have mandatory dealer add-ons ($650 plus tax) that they refuse to tell you about until you've already signed, and they refuse to take off. Overall, this is the worst car buying experience that I've ever had, and I would highly encourage anyone looking at a Mercedes to go ahead and drive to Omaha or Minneapolis. This is a great place for service, terrible for buying. More
by Annoyed
Employees Worked With
Sejad
January 04, 2022
They lie , after you've made your purchase the brush you off when you question the things they said that are found to be untrue. I purchased 2 vehicles from them when I should have followed my first mind an off when you question the things they said that are found to be untrue. I purchased 2 vehicles from them when I should have followed my first mind and never went back after I was lied to on the first purchase. I'm very disappointed because I trusted the name and wasn't looking at the people I was dealing with. I feel like I was scammed in a sense. I will be contacting the attorney Generals consumer complaints department. I will also be seeking legal advise. More
by Janedoe
Employees Worked With
Armin Beganovic, Glenn Collignon
October 16, 2021
We just bought a vehicle here and it was the worst experience I have had with a car dealership in my life. I had a feeling that I couldn't trust the salesperson, Kristian Ramirez, and I should have li experience I have had with a car dealership in my life. I had a feeling that I couldn't trust the salesperson, Kristian Ramirez, and I should have listened to my instincts. I doubt that most of the reviews here are from actual happy customers because if he lied to me the way that he did and was defended fully by his boss, I doubt it is an uncommon experience. We were told that the vehicle had new tires and we trusted him. We should have been more diligent in our inspection but we trusted the salesperson because it is a Mercedes dealership. It turns out that after having the vehicle inspected by Beckley automotive, the tires need to be replaced within the month. I am not a mechanic and should not be expected to be able to diagnose every problem the vehicle has. I trusted that what he was telling me was true. I am in sales and I never have to lie to make a sale but apparently, that's the type of person they keep on staff at Mercedes if DSM. In addition to the worn-out tires, the engine light was on at the time of sale but was off during the test drive. They told us just as they were handing us the keys and after we had signed paperwork. They said they couldn't get it to turn off but after taking it to Beckley, they were able to resolve it with a 15-minute visit and the light has been off for a week now. The brake fluid was dirty as well when they told us EVERYTHING had been taken care of mechanically speaking. When I spoke with the manager about the problem, he kept interrupting me and then told me I needed to let HIM finish speaking. In the end, he hung up on me. I could maybe understand that had I swore at him or called him names or something but I was simply voicing my frustration with the lack of honesty from the salesperson. If he honestly didn't know, that is understandable but that is when you do whatever is necessary to make things right. In this case that would be replacing at least the two tires that need to be replaced within the month. He instead said he would sell me some tires for cheap. Why would I BUY tires from them when they already lied to me or at least misinformed me and then didn't do anything to make it right. If you go here to get your car, make sure you have it inspected by a third party first and if they don't allow that, then don't proceed because it is likely that there is something they are not telling you. I could never recommend anyone to buy a car from this place and for sure stay away from Kristian. I doubt the other salespeople there are much better but I can only speak to how we were treated by him and his boss. More
by bbussman
Employees Worked With
Kristian Ramirez, Glenn Collignon
February 26, 2021
I had a phenomenal experience all around with everyone who was involved with the purchase of my new vehicle. Midhat Efendic gives first rate customer service and has been extremely helpful throughout the who was involved with the purchase of my new vehicle. Midhat Efendic gives first rate customer service and has been extremely helpful throughout the whole process. The purchasing process has been the smoothest I've ever experienced. Also want to thank Sejad Dubinovic the finance manager as well as that process was extremely efficient! More
by iarick
Employees Worked With
Midhat Efendic, Sejad Dubinovic
June 22, 2020
Dont buy warranty or prepaid service!!!!I hope my Dont buy warranty or prepaid service!!!! I hope my review can serve as a warning or educate future customers. I bought a 2020 glc 300 in February f Dont buy warranty or prepaid service!!!! I hope my review can serve as a warning or educate future customers. I bought a 2020 glc 300 in February from mercedes benz of des moines. The sales person Jonny Villoti was pleasant to work with. However i cannot say the same for the finance person Michaela Robinson. I believe she is no longer employed with them. No suprise there. Long story short, do not buy any add ons with them. She told me i could get an extended factory warranty for up to 8yrs or 120k miles. This was a big lie. The extended warranty was overpriced at a hefty $4689 and come to find out it was with a 3rd party called First extended service warranty and not even mercedes. This company had terrible reviews. I tried to cancel it right away but could not get a hold of her on the phone and she would not return my calls so i showed up at the dealership unannounced. She tried giving me the run around and trying to insist it was a factory warranty through mercedes.. she then told me she would take care of it and call me later which i declined and told her i needed her to fill out cancellation doc. She then proceeded to get me to sign the blank form and leave and that she would fill out the rest and submit on my behalf.. really? I refused and had her fill out everything and got a copy for myself. Well fast forward a month later and the 3rd party warranty company had not received any cancellation request.. no suprise.. luckily i had the copy of the form. Had to call mercedes customer care and get the sales manager as well as general manager involved before she finally submitted the cancelation. Now come to find out the pre paid 4yr maintenance service she had sold me for $2695 was also not what it seemed.. she stated it would include the spark plug replacements and other essential parts which was a lie cos these are done at year 5. So when i called the service department i was informed it was actually a 3yr service plan and not 4yrs! Reached out to the general manager Anthony Gladney who stated plan is non cancelable and the best they can do is add the 4th yr. Still trying to get this cancelled or add in the spark plug replacements as promised since $2695 is way more than the regular 4yr service price. My advice to other customers will be do not finance with the delearship but instead do it through your bank or credit union or buy cash and do not buy any add ons!! Don't do it.. i learnt my lesson thinking since this was a mercedes delearship everyone would b honest and put customer 1st. Man was i wrong. Such a great and beautiful car but my experience was ruined by bad customer service and a greedy finance lady. More
by Nana S.
Employees Worked With
Michaela Robinson
March 03, 2020
Johnny Villotti did an excellent job. Great interaction and follow up. Very professional. Not pushy but very in tune with what we were looking for. and follow up. Very professional. Not pushy but very in tune with what we were looking for. More
by Lwsgalion
Employees Worked With
Johnny villotti
February 02, 2020
Johnny and Tanner couldn’t have made the purchase any easier. When I got there they had the best matched car according to my specs up front waiting for me when I got there. Drove it, liked and ha easier. When I got there they had the best matched car according to my specs up front waiting for me when I got there. Drove it, liked and had a deal in probably 90 mins. Both good guys and down to earth. I will look for them again in a few years. More
by taffaej
Employees Worked With
Johnny, Tanner
October 21, 2019
Excellent service We had an outstanding experience working with the team at Mercedes Benz of Des Moines. Our sales representative (Johnny) was really helpful. We trade We had an outstanding experience working with the team at Mercedes Benz of Des Moines. Our sales representative (Johnny) was really helpful. We traded one of our vehicles which they accommodated quickly and with fair price. The whole process was quick, easy and painless. Vehicle was delivered by Carl and he was very profesional and explained all I’m detail. More
by Joe h
Employees Worked With
Johnny
July 16, 2019
We were up a creek Were traveling from Kansas City to Michigan and our S550 started shaking and vibrating so bad we had to exit in west Des Moines and be towed to this d Were traveling from Kansas City to Michigan and our S550 started shaking and vibrating so bad we had to exit in west Des Moines and be towed to this dealership. But it was Sunday, so we got a room and contacted them first thing the next morning. Brad took excellent care of us. Checked out our car, got it fixed and lent us a loaner so we could check out of the hotel and not pay a late charge. Very nice group of service people to work with, even helped us transfer all our “stuff “ to our car. Definitely recommend!!! More
by blackdog
Employees Worked With
Brad and another young man whose name I didn’t get
June 14, 2019
WON'T FIX WHAT THEY PROMISED THEY WOULD Bought used ML350 that had oil leak. Took it in twice to get fixed but never was fixed correctly cause kept leaking. Ended up having to fix it myself! Bought used ML350 that had oil leak. Took it in twice to get fixed but never was fixed correctly cause kept leaking. Ended up having to fix it myself! Won't buy from this dealership again!!!! More
by Jack t
Employees Worked With
Anthony Gladney, Ryan Winroth
