Mercedes-Benz of Des Moines

Everything was fast and easy. Got the car same day, Brahim made everything go smoothly from start to finish. Would definitely recommend. Got the car same day, Brahim made everything go smoothly from start to finish. Would definitely recommend. More

We were looking to purchase a 2018 Toyota Highlander. During test drive I mentioned there was a grinding noise. Our sales rep Christian firestein said that it was normal with cars that haven't been drive During test drive I mentioned there was a grinding noise. Our sales rep Christian firestein said that it was normal with cars that haven't been driven in a while. I wanted to get it looked at, and he said "if anything comes up you are covered by our warranty for 60 days". So I went ahead and made the purchase. 20 days later we were able to finally get in at Toyota and they mentioned the rear rotors were grooved from rust. They recommended grinding down the rotors and replacing the break pads on the rear. As it would damage the break pads. I reached out to Ryan Winroth at Mercedes Benz of Des Moines and they refused to cover it, saying I didn't sign anything specific and it was sold "as-is". Yet they never disclosed any issues with the car, even stating their mechanics looked it over. I wish I had taken more time and refused to purchase the car without a full inspection. Why would I have paid extra money to get the car looked at if Mercedes Benz wasn't going to cover anything?!?! I feel cheated and the dealership was dishonest with me. I probably should have known better and stuck with the assumption that all dealerships are slimy unless proven otherwise. I would not recommend purchasing a car here or any lithia dealership. More

Brahim as great to work with! He attentively listened to the features and functionality of a vehicle I was looking for. Made the process stress-free and so easy that I found the He attentively listened to the features and functionality of a vehicle I was looking for. Made the process stress-free and so easy that I found the vehicle I wanted in 3 days vs the 9 month window I gave myself. More

For two years I've been looking for a 2013 to 2014 Ford F150 Raptor. I wanted the luxury package, Retrax bed cover & liner. And, if possible, a Roush supercharger with the Roush pipes. My perfect pick up. F150 Raptor. I wanted the luxury package, Retrax bed cover & liner. And, if possible, a Roush supercharger with the Roush pipes. My perfect pick up. I've seen about a handful of such pick ups nationwide but something was always amiss. In particular, the dealerships prior to Mercedes-Benz of Des Moines didn't help me much. This all changed once I found the truck of my dreams at the Des Moines dealership. The salesman David Cardenas & his manager Ryan Winroth helped me every step of the way in securing my Raptor. More

Brahim , is so kind and helpful. followed up contact to make sure we were happy. followed up contact to make sure we were happy. More

Brahim is the best. He took my calls when I didn’t realize he was on vacation. We decided to buy both our cars from him at Mercedes’ in Clive Iowa He took my calls when I didn’t realize he was on vacation. We decided to buy both our cars from him at Mercedes’ in Clive Iowa More

They lie and service after the sale is horrible. Don’t stand behind what they sell and if there’s an issue they just say “well you bought a used car”. Stay clear worst experience I’ve ever had buyin Don’t stand behind what they sell and if there’s an issue they just say “well you bought a used car”. Stay clear worst experience I’ve ever had buying a car More

My 5th vehicle from the dealership. If you want a great and friendly customer service, this is the place to be and Brahim is the go to guy. He’s very professional, easy to deal with, HI If you want a great and friendly customer service, this is the place to be and Brahim is the go to guy. He’s very professional, easy to deal with, HIGHLY recommend him !! Lovin my new ride More

A very good dealer. I’ve used dozens over the years and these guys are up there with the best. Dealers can be stressful, but not here. A very good experience, thanks! I’ve used dozens over the years and these guys are up there with the best. Dealers can be stressful, but not here. A very good experience, thanks! More

2014 Chevy Cruze. I bought this car on 3/12/22. I live 3 hours away so I put down a deposit to hold it until I was able to test drive the vehicle. Everything seemed to I bought this car on 3/12/22. I live 3 hours away so I put down a deposit to hold it until I was able to test drive the vehicle. Everything seemed to check out ok except I thought the clutch was slipping. I brought this up to them before I signed any papers and they say multiple techs had driven it and it was checked out during the presale inspection and assured me that it was fine. They then told me if I was concerned about the clutch to buy the extended warranty which does not cover the clutch so I declined. On my way home about an hour out of des moines the clutch started slipping pretty bad. I had to baby the car all the way home and had a hard time even staying at the speed limit or getting to that point especially on hills. I called the and all they had to say is it was sold as is and they wouldn’t do anything about it. When I finally was able to get home I had it checked out by a qualified mechanic and guess what he said I needed a new clutch so now I’m waiting on the part so I can have a functioning car. I will never go back to this place again. On a side note I had to pay $700 for LoJack that they installed and I never wanted. They said it had to be paid for and wouldn’t take it out. STAY AWAY!!! More