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Mercedes-Benz of Des Moines
Urbandale, IA
451 Reviews
At Mercedes-Benz of Des Moines, we are passionate about delivering a consistently excellent experience to our valued customers. As your preferred Mercedes-Benz dealership in Des Moines, you will benefit from personalized attention from our team each time you visit our convenient location. More than that, we are a CarGurus Top-Rated Dealer. We always go the extra mile to ensure that our customers’ needs are fully met, and we are thrilled to support you with your next sales or service experience.
Are you in the market for a new or pre-owned car? At Mercedes-Benz Des Moines, Iowa, we have an incredible selection of premium cars and SUVs in stock. Throughout today’s lineup, you can delight in sophisticated styling, advanced technologies, and fine materials. Whether you are in the market for a C-Class, an E-Class, or any of our other well-engineered models, you will be impressed by the possibilities available at our dealership.
We are also your source for pre-owned Mercedes-Benz cars for sale. In addition to carrying a diverse selection of Certified Pre-Owned Mercedes-Benz cars and SUVs, we offer pre-owned options from other automakers. Our competitive prices and great selection make it easy for our customers to find a superb vehicle.
Whether you are interested in a new or pre-owned vehicle, you can appreciate the wonderful selection of online services available through our website. For example, you can get an appraisal on your trade-in vehicle and make accurate loan payment calculations before you stop by our Des Moines Mercedes-Benz dealership. Because our credit application is online, you can also get credit approval before leaving your house.
We continue to serve our customers over the years through our Mercedes-Benz service center. Our service center is staffed by a great group of hardworking, factory-trained technicians. Their profound experience and skills can address all of your automotive needs for any make and model. We utilize OEM parts exclusively to ensure lasting, high-quality results. We make it easy for you to take great care of your vehicle, from easy online scheduling to the availability of shuttle service and loaner cars. We also offer a comfortable lounge with complimentary Wi-Fi and free refreshments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 451 reviews
July 05, 2017
The best experience we've ever had buying a car! Brad Harrison is a top-notch person to work with to buy a car! He answered all of our questions readily and provided additional information that was Brad Harrison is a top-notch person to work with to buy a car! He answered all of our questions readily and provided additional information that was very helpful in making our decision. We highly recommend him. We then worked with Nick Young to finalize the purchase....he is the first finance person we have ever dealt with and who was not high pressure! That was so very appreciated. He explained all of the paperwork extremely well and then provided the necessary information for us to make the decision to purchase a warranty plan (first time ever!). We received tremendous value in purchasing a used car from Mercedes-Benz of Des Moines! Brad Harrsion is simply the best! We highly recommend this dealership! More
by Dennis & Jane
Employees Worked With
Brad Harrison, Nick Young
July 04, 2017
Mercedes Benz continues to earn my business . They are a great dealership. I really feel like they are interested in me and I trust them with my car. The Service manager and all the advisors ar . They are a great dealership. I really feel like they are interested in me and I trust them with my car. The Service manager and all the advisors are top notch. I've never felt like they would ever recommend anything my car didn't really need. More
by E350
Employees Worked With
Dennis Christie, Ryan Parmerlee Service Manager
June 04, 2017
Excellent experience again!!! As usual your team provided an excellent experience, and reminded me why I drive from KC to lease my new cars from MB of Des Moines. See you guys in As usual your team provided an excellent experience, and reminded me why I drive from KC to lease my new cars from MB of Des Moines. See you guys in a couple more years. More
by David
Employees Worked With
Armin and Danny
April 16, 2017
Friendly people This is my first experience buying a car from Mercedes of Des Moines. I buy over 15 cars a year because I have the resources to indulge myself, and I This is my first experience buying a car from Mercedes of Des Moines. I buy over 15 cars a year because I have the resources to indulge myself, and I love cars. The dealership was VERY responsive to my needs, and more importantly they didn't waste my time and make me wait forever during the negotiation process or during delivery. My salesman was awesome, and the financial manager made me feel like family. More
by goldenialaw
Employees Worked With
Brian and finance manager sorry I am terrible at remembering names.
February 21, 2017
Extended warrenty Bought 2008 lexus from Mercedes Benz of Des moines and also purchased extended warranty from them. Big mistake. Have a problem that needs a computer Bought 2008 lexus from Mercedes Benz of Des moines and also purchased extended warranty from them. Big mistake. Have a problem that needs a computer scan. It has to be done by a Lexus dealer which happens to be across the street. I call Mercedes and they say take to Lexus dealer. I make appointment for next day. They read my ex warranty and call warranty company that tells them if it's within 40 miles Mercedes has to take to Lexus dealer. I take it to Mercedes and they say that's not so. They offer to make another appointment for the next day but after wasting a half day already I say no. Everybody at both dealerships were polite but the bottom line is my car still needs serviced. I'm glad I can still drive it. NEVER buy extended warranty. It's kinda like - I've got your money and you're on the back burner. Come back when you're looking to buy. More
by ronk40
Employees Worked With
service advisor
February 16, 2017
Serviced wife's car Been dealing with EUROPEAN Motors for many years and they have never let me down. Good people. Good service will recommend these fine folks to everyon Been dealing with EUROPEAN Motors for many years and they have never let me down. Good people. Good service will recommend these fine folks to everyone More
by Winedive71
Employees Worked With
JONATHAN EWING
February 11, 2017
Gave e a loaner car. Very pleasant experience. My car was washed, received a Mercedes as a loaner. Phil was helpful and knowledgeable in service. Car was ready right on time as well. My car was washed, received a Mercedes as a loaner. Phil was helpful and knowledgeable in service. Car was ready right on time as well. More
by Michele Riley
Employees Worked With
Phil
December 29, 2016
Moore GLA-250 My wife and I have driven Mercedes for many years, all coming from Mercedes-Benz of Des Moines. We've always been able to count on quality and consist My wife and I have driven Mercedes for many years, all coming from Mercedes-Benz of Des Moines. We've always been able to count on quality and consistency, both in sales and service. More
by elmorr1
Employees Worked With
Jonathan Ewing - Sales, Phillip Jansma - Service
November 22, 2016
Purchase of chevy 3500 Our salesman was very professional and not pushy at all, the one way to get me off your lot is to push just a little. He worked with me the way I like Our salesman was very professional and not pushy at all, the one way to get me off your lot is to push just a little. He worked with me the way I like to be dealt with. Financing was a breeze. Over all a very pleasant experience. The only way it could of been improved was if the gave me the van at no cost. More
by Dbq1979
Employees Worked With
Christianson
November 18, 2016
Dependable Friendly service Having service done on my Mercedes is always a nice experience. The whole dealership is immaculate, the service is easy to schedule, I have never had Having service done on my Mercedes is always a nice experience. The whole dealership is immaculate, the service is easy to schedule, I have never had a problem with the service performed and the employees are helpful and friendly and efficient. They gave me a beautiful brand new Benz to use while my car was being serviced! More
by sharon6655
Employees Worked With
Dennis
