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Mercedes-Benz of Daytona Beach - Service Center

Daytona Beach, FL

4.7
800 Reviews

800 Reviews of Mercedes-Benz of Daytona Beach - Service Center

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October 01, 2021

They always do a great job!! Jew Drews’s in the best service technician I have ever used. More

by jsabpi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Drewes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Mercedes-Benz of Daytona Beach responded

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

September 30, 2021

Nick is great ! Rest of staff very freindly ..... kept me updated as they were completing the services - everything was on time and no issues after the service More

by donaddington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Oct 01, 2021 -

Mercedes-Benz of Daytona Beach responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2021

Staff was friendly courteous professional and delivered my vehicle on time as promised Facility was clean comfortable More

by Paulie Sure
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicholas
Sep 23, 2021 -

Mercedes-Benz of Daytona Beach responded

Hi Paulie, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Daytona Beach we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

August 17, 2021

Excellent service as always—prompt, professional and consistent! Highly recommend. More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Aug 19, 2021 -

Mercedes-Benz of Daytona Beach responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

August 12, 2021

Very good dealership, but need some communication when dealing with service customers, had to wait and flag my service representative to get him to serve me. More

by Nick Kissel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick in Service
Aug 13, 2021 -

Mercedes-Benz of Daytona Beach responded

Hello Nick, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 30, 2021

Have been dealing with this company for past 7 years. Always efficient and prompt. The service department is the best. Mike always gets back to you to make sure things were taken care of. More

by DSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Iafanti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Mercedes-Benz of Daytona Beach responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Daytona Beach! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

July 30, 2021

I would give a zero rating if I could but one star is the lowest possible. I have been a customer of this dealership for 13 years. My 2014 Mercedes 350E has 12,000 miles on it and the interior smells like More

by r102447
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Barber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Mercedes-Benz of Daytona Beach responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (386) 274-4775 to share more details about your visit so we can make things right.

Aug 17, 2021 -

r102447 responded

I called the number on Friday and was told the person I needed to discuss this with was out until Monday and that she would call me on Monday. I left my phone number, and still have not heard from her. Seems like Daytona Mercedes customer service is consistently bad. Roger Cullinane

Aug 19, 2021 -

r102447 responded

I called the number on Friday and was told the person I needed to discuss this with was out until Monday and that she would call me on Monday. I left my phone number, and still have not heard from her. Seems like Daytona Mercedes customer service is consistently bad.

July 29, 2021

As always Service depart and Mike Lafanti superb I would never take our Mercedes to any other dealership . Mercedes of Daytona is a great dealership and Service Department is the best. More

by barbara ann thigpen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Barber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Iafanti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Mercedes-Benz of Daytona Beach responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

Aug 13, 2021 -

barbara ann thigpen responded

Mercedes- Benz has best Service Department and Most competent employees.

July 27, 2021

All was prompt and excellent.Tanner and Joe were very All was prompt and excellent. Tanner and Joe were very helpful with my flat tire. Thank you for getting me back moving on a Friday night. More

by paigeann63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Drewes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AND Tanner
July 17, 2021

Mike Infanti is the very best. Knowledgeable, helpful, patient, and great people skills. He is the reason I come in for service. I know I am in good hands. More

by tfly30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Iafanti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Mercedes-Benz of Daytona Beach responded

Hello , we're happy to hear you had such a positive experience with Mike! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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