Mercedes-Benz of Daytona Beach - Service Center

Joe is wonderful however he went on vacation & his back-up dropped the ball. Didn’t return phone calls so I called Service manager - he never called me back either. The person who finally called was back-up dropped the ball. Didn’t return phone calls so I called Service manager - he never called me back either. The person who finally called was rude. It was my fault cause I have an old car. My car was mis-diagnosed 1st round ended up over 2weeks. Part ordered - wrong part sent - then a week to fix. Not good service. More

Gabby did his usual very professional job. You are fortunate to have someone of his quality working for you. You are fortunate to have someone of his quality working for you. More

Mike Iafanti always delivers good Customer Service. Recently I had trouble starting my car. He took me into the shop to show me the date on my existing battery. It was original (2014). No question t Recently I had trouble starting my car. He took me into the shop to show me the date on my existing battery. It was original (2014). No question that it was time for a replacement. He kept me informed and the technicians performed the work in a timely manner. I feel confident that I am being treated fairly whenever I come to your dealership for service. More

I was given an estimate of up to 4 days without the car for a software update when I was expecting to show up for my appointment wait for a bit and leave with the car ready. for a software update when I was expecting to show up for my appointment wait for a bit and leave with the car ready. More

Fabulous! It was easy to schedule an appointment and the service was completed quickly and accurately. It was easy to schedule an appointment and the service was completed quickly and accurately. More

Just moved from upstate NY to FL with our fleet of 2 GLS 580's. We were concerned that our new dealer could provide the same service level we enjoyed in Rochester. I introduced myself to the service man 580's. We were concerned that our new dealer could provide the same service level we enjoyed in Rochester. I introduced myself to the service manager Dan Barber and he could not have been more welcoming. His assurance that a personal attention to our needs would be forthcoming provided us with a newly found high level of confidence in the Daytona dealership. He proceeded to assign service advisor Joe Drewes to our account. Joe was also very accommodating as he knew we would want 2 simultaneous appointments for service on our vehicles with a loaner vehicle provided. As he kept us up to date on the '23 service we were able to bring the '24 in within 48 hours. The loaner was returned on Friday following the initial Tuesday appointment. Extremely good customer service orientation from all concerned. Could not have been more pleased with our initial service contact. More

The video that the technician shared along with the explanation makes it clear to better understand the repairs . explanation makes it clear to better understand the repairs . More

Mike is an excellent service writer. I so appreciate his attention to detail and quick response time. I would never take me car to anyone but him! I so appreciate his attention to detail and quick response time. I would never take me car to anyone but him! More

Road hazard on my right rear tire. Joe Drewes got the car in for service and explained all costs associated. Tire replacement, balance and rotation. Great job on the service side compl Joe Drewes got the car in for service and explained all costs associated. Tire replacement, balance and rotation. Great job on the service side complete with a video of the current brake status. Thanks to all!! More

Service at this dealership is fantastic. Service people are very knowledgeable, courteous and they kept me informed if the progress if the service. Service people are very knowledgeable, courteous and they kept me informed if the progress if the service. More