Mercedes-Benz of Daytona Beach

This is what all dealerships should be like Every time I come in, I am greeted with a smile and a question; "How may we help you today?" For service, I am always told what will be done and why. Every time I come in, I am greeted with a smile and a question; "How may we help you today?" For service, I am always told what will be done and why. I will have all of my questions answered and an estimate of when my car will be ready, I always get updates by text and a call when I can pick up the car. I particularly like the text showing me the bill, work done and amount due as soon as work is completed. Other dealerships should utilize this level of customer care. (Are you listening MB of North Orlando?) More

Always awesome I love this dealership and it's employees! I am always greeted with a smile. Everyone is always polite, positive and helpful. It is a breath of fres I love this dealership and it's employees! I am always greeted with a smile. Everyone is always polite, positive and helpful. It is a breath of fresh air. Thanks More

Lemon Please read this::: I bought a certified 2014 E550 cabriolet in August 2018! I called Mercedes about my 2 bumpers that was all scratched up and loo Please read this::: I bought a certified 2014 E550 cabriolet in August 2018! I called Mercedes about my 2 bumpers that was all scratched up and looked like it had scattered marked! Their response was bring it back down and they would honor it by the why this was 10 days after I bought the car! On 9/7/18 my husband was washing the car and some of the paint came off the front bumper! So I shopped around for the best price to repaint my bumpers! On September 21, I called Daytona Mercedes and the sales person was being a jerk while my husband and I were in Montgomery Mercedes office! So on October 12th Dave from Daytona Mercedes was going to get the general manager to call us back! As of today I haven’t heard from him yet!!!’ So I have this beautiful E550 that has been in the shop more than I have driven it! My car has had two dead battery since and today I was going to get in my car, but the xxxx battery is dead again! This is the third time this car has done this to me! I have called Mercedes USA for help with this car and Milton just gives my husband the run around! I thought for many month about posting my moments but today just pissed me off when my battery in my car was just replaced about week ago! And I’m it even going to discuss the other things that wrong with car! All I have to say is, think long and hard before buying a certified vehicle from them especially if your out of state! Just and update in my car that I just found out about!!! This car has had 7 batteries in it and can’t find out what is killing it! Milton from Mercedes USA is absolutely no help! This is ridiculous for anyone to have to deal with a car that stays in the shop longer than I have driven it! More

Bravo! This team is totally focused on providing great service! So happy with the results. Gabby is always looking out for our best interest. Thank-you G This team is totally focused on providing great service! So happy with the results. Gabby is always looking out for our best interest. Thank-you Gabby! More

Excellent service and customer care . Friendly welcoming group of people with a pleasant, relaxing area to wait while having car serviced for routine maintenance and cleaning. . Friendly welcoming group of people with a pleasant, relaxing area to wait while having car serviced for routine maintenance and cleaning. More

certified car purchase outstanding team at this dealer and sales personnel exceptional customer satisfaction. Need more like this dealer. great experience with knowledgabl outstanding team at this dealer and sales personnel exceptional customer satisfaction. Need more like this dealer. great experience with knowledgable people. The greatest dealership with leadership that understand. Thanks More

Very good service. I would like to say “Thank you, Michael Lafanti!, You are professional!” I’ve got the really good service at the your dillership with the high quality I would like to say “Thank you, Michael Lafanti!, You are professional!” I’ve got the really good service at the your dillership with the high quality. More

Greatest Dealership Ever Our sales person Roger put us in the exact car we wanted and the GM Billy Smith made the entire process smooth and stress free. Our sales person Roger put us in the exact car we wanted and the GM Billy Smith made the entire process smooth and stress free. More

1st Service Visit I live in St. Augustine and decided to drive south rather than north for first time service visit to Mercedes-Benz of Daytona Beach. Currently, due t I live in St. Augustine and decided to drive south rather than north for first time service visit to Mercedes-Benz of Daytona Beach. Currently, due to the proximity to I 95 but most importantly their ratings. It’s one thing to satisfy the customer but it’s another to exceed their expectations. Mike Lafanti, service advisor was professional and timely in having me in and out with a loaner vehicle in addition to providing information regarding future visits to make the process even more efficient. I am a detailed guy when it comes to my Mercedes Benz and it was returned to me cleaner than when I left it. One visit was enough for MBoDB to earn my trust and return for service if needed in the future. Thank you, Mike. Al P. St. Augustine More

after lease auto purchase Your dealership does everything right in how they interact with customers. The customer lounge area is well stocked with snacks, very clean and a welc Your dealership does everything right in how they interact with customers. The customer lounge area is well stocked with snacks, very clean and a welcome, comfortable retreat while waiting. More