Mercedes-Benz of Daytona Beach

Mike Infanti is the very best. Knowledgeable, helpful, patient, and great people skills. He is the reason I come in for service. I know I am in good hands. patient, and great people skills. He is the reason I come in for service. I know I am in good hands. More

They talk the talk, but don't walk the walk.Bought a They talk the talk, but don't walk the walk. Bought a used 2015 BMW X6M back in 3/2021. Everything was done over the internet/phone, I live ~1200 They talk the talk, but don't walk the walk. Bought a used 2015 BMW X6M back in 3/2021. Everything was done over the internet/phone, I live ~1200 miles away from the dealership. I figured its a reputable Mercedes dealership, not a "Bob's Cars & Tackle" type of place. Sales guy (DJ/David) was great to talk to (we communicated many times before/during/after work) and seemed very sincere/trusworthy. Lot of verbal promises were made about the great condition of the car and the fact that the car came with 1 month/1000 mile powertrain warranty. If there was a problem I had to show them a shop's invoice and they would take care of it. Car finally arrived at my house (in a one car enclosed transport). Its a beautiful car, interior and exterior. Unfortunately the honeymoon ended a few minutes later. Both batteries were drained, constant error messages on the dash. Both rear air shocks were bad, would not hold air for long, sometimes both inflated after starting the car, sometimes only one did, sometimes neither. Mechanic showed me they were very worn and leaking air badly. Additionally he showed me that one of the oil pan seals was leaking, the pan was covered in dirt and oil. 2 days after car arrived the head unit (that controls all in car audio/navigation/etc) just up and died. I presume due to the bad batteries which I did not have a chance to replace in time (I recharged them until the mechanic could find the two in town). They (eventually) covered the two batteries, which I appreciated, but didn't care about any of the other problems, especially the one thing that should've been applicable to the powertrain warranty they claimed I had; the leaking oil pan seal. Basically ignored every request I made to have that fixed. Also they changed their tune about the 1month/1000 mile warranty to all of a sudden only be applicable if I took the car into their dealership shop (1300 miles away). Now to top it off, apparently the car's valve seals are leaking oil. I have to add a quart of oil every 800 or so miles. There's apparently some smoke coming out of the exhaust (on acceleration, once the engine is fully warmed up), not anything visible in the rear view, but visible to someone standing behind and looking. Not sure at this point whether David just outright lied to me, or whether their mechanics just kicked the tires a bit and called it "in great condition" and lied to David/management, or if the management was the typical corner lot used car sales type of crew that simply didn't care and just wanted to move inventory and collect their bonus. I replaced the batteries, the air shocks, even the head unit (by myself), but the oil pan seal and valve seals are big ticket items that will take serious money and time... Bottom line: Don't buy any car from them over the internet and don't trust anything coming out of their mouths. If you buy from them locally, take it to a reputable independent mechanic to tell you the truth about the car before you hand over a single dollar, otherwise they'll just leave you out to dry. More

All employees were welcoming and friendly. My salesman, Stephen, went above and beyond to make the process as smooth as possible. I would recommend Mercedes of Daytona Beach to anyone looking to purchase a Stephen, went above and beyond to make the process as smooth as possible. I would recommend Mercedes of Daytona Beach to anyone looking to purchase a vehicle. More

Completely satisfied with new purchase. Great customer service. I would gladly repurchase from Daytona Mercedes again and would refer my friends and neighbors to visit them. service. I would gladly repurchase from Daytona Mercedes again and would refer my friends and neighbors to visit them. More

Fast, thorough service Easy in, easy outEveryone was Fast, thorough service Easy in, easy out Everyone was friendly and attentive No pressure environment, even greeted promptly when I pulled up to d Fast, thorough service Easy in, easy out Everyone was friendly and attentive No pressure environment, even greeted promptly when I pulled up to drop my car off More

I drive from Ponte Vedra to this dealership for service. Metry Shallop has always provided professional and expert service on our Sprinter. We won’t go anywhere else! Metry Shallop has always provided professional and expert service on our Sprinter. We won’t go anywhere else! More

Very polite and repair request completed in a timely manor. manor. More

I have been getting all my SUVs from TL for ever a decade now. Always excellent now. Always excellent More

I am very happy with the honesty regarding what servicing is actually needed vs trying to sell additional services. The experience was very pleasant and organized. Joe Drewes was fantastic as usual. is actually needed vs trying to sell additional services. The experience was very pleasant and organized. Joe Drewes was fantastic as usual. More