Mercedes-Benz of Daytona Beach

All was prompt and excellent.Tanner and Joe were very All was prompt and excellent. Tanner and Joe were very helpful with my flat tire. Thank you for getting me back moving on a Friday night. All was prompt and excellent. Tanner and Joe were very helpful with my flat tire. Thank you for getting me back moving on a Friday night. More

Personal, trustworthy service advisor, Metry Shallop. He has been servicing my prior C300 for about 3 years and went out of his way to help with its issues. He was instrumental in directing me to the appro has been servicing my prior C300 for about 3 years and went out of his way to help with its issues. He was instrumental in directing me to the appropriate salesperson in purchasing my second C300. More

To say that we are disappointed with the experience of purchasing our first Mercedes is an understatement! The first time we drove it off the lot after we purchased the vehicle the trouble began. We had a purchasing our first Mercedes is an understatement! The first time we drove it off the lot after we purchased the vehicle the trouble began. We had a high pitched ringing noise in the car when driving over 60 MPH and the back up camera stopped working. We took it back, got a loaner car and after 2 days they said it was the sunroof. They said they calibrated it and the noise was gone. I picked it up and much to my surprise the noise was still there and the back up camera still did not work. Supposedly they did a software update for the camera but it is still not working as of this review (July 22, 2021 and we bought the car July 2, 2021). I took it back, got a loaner car for another 8 days, and was told it was the windshield. So the 8 days of waiting was for a "new" windshield. I went back, picked up car and the windshield was not new. I know this because my SunPass sticker was still on the car. So when I questioned this I was told it was repositioned instead of replaced- so why the 8 day wait? I was also told the back up camera has a recall and there would be an "over the air" software update and it would update on its own while driving it. I asked how long will that take and was told by Joe Drewes it could be a day, a week , a month, 6 months- he didn't know. So I am expected to believe that a SAFETY issue (back up cameras are required on all new cars as a safety requirement) has NO ETA for operation on a 65K dollar brand new car? xxxxxxxx! So I went to the MBUSA website and entered my VIN. I have no recall listed. Next, I called MB North Orlando and made a service appointment. I took the car yesterday, July 21, 2021 and spoke to the service manager to discover that they entered our car VIN also it it has no backup camera recall. He also stated that since it had not been identified as a vehicle needing the software "over the air" update that MB USA would not be pushing that out to the car. He told me we needed to leave the car and they would put it up on the rack and investigate and the technician would examine it. He also stated that MB USA had specific procedures to follow to fix problems like this. Unfortunately yesterday they did not have a loaner car available and I had to go to work. So, I called MB USA customer care and spoke to a specialist. I confirmed the information I was given at MB Orlando North. My vehicle has not been identified as a recall camera therefore I would not be getting an over the air software update. The agent was very helpful and in fact called Joe Drewes for me while I was on hold. When he came back to the phone he told me Joe was not in the dealership and he left a message for him to contact me. He also told me that MB USA would need me to take the car to a MB dealer and the dealer could open up a tech support ticket on the vehicle and the engineers at MB would work with the dealer to get this camera issue resolved. So far the past 20 days I have owned a beautiful brand new 65K Mercedes Benz GLC300. Of that 20 days I have been able to drive it for 10 (50% of the time I have owned it) and it still has issues. I am still optimistic that this car can be fixed and that MB USA will make it right. MB Daytona may have dropped the ball in a HUGE way but I will persist. I will take the car back to MB Orlando North and have them do the work and follow the procedures as outlined by MB USA. I have faith and confidence in MB as a world class auto maker and will stay determined to have the car operate in the manner in which I expected when I bought it. I would also like to note that no one has called me from MB Daytona to see if we need anything and how they can help us resolved the car issues. More

The best car dealer experience I have had in a long time. The sales and finance teams were awesome and very professional. John Jenkins in sales was great and I highly recommend him. The sales and finance teams were awesome and very professional. John Jenkins in sales was great and I highly recommend him. More