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Mercedes-Benz of Daytona Beach

Daytona Beach, FL

4.8
1,163 Reviews
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1188 N Tomoka Farms Rd

Daytona Beach, FL

32124

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Showing 1,163 reviews

January 16, 2024

So far the service has been pretty good, but the car wash crew is awful. I’ve never been to a dealership where the car is in the exact same condition when you get it back despite being told they washed it! N More

by SUNSHYNEQTEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Drewes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Mercedes-Benz of Daytona Beach responded

Hello, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (386) 675-4677 to share more details about your visit so we can make things right.

January 14, 2024

It was done very fast. The people of Mercedes of Daytona Beach dealership are very friendly and helpful. Very nice experience. More

by alftul777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Davila
Jan 16, 2024 -

Mercedes-Benz of Daytona Beach responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Daytona Beach and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 14, 2024

Fast and efficient m. Amazing customer service! Megan was great. Financing was smooth. Would recommend More

by nikkifcasey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Megen Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Mercedes-Benz of Daytona Beach responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Mercedes-Benz of Daytona Beach to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

January 10, 2024

purchased a used car very happy with service very good dealer Mo he was a great sales guy More

by nikosintl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Mashak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Mercedes-Benz of Daytona Beach responded

Hello Nikosintl, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Daytona Beach. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

August 02, 2023

Still waiting for the floor mats no answer bad service bad business is no honesty More

by Jimmy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
T.L Kays
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Mashak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Megen Boswell
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Donals
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Drewes
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Joseph
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Bedell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Canbaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Iafanti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Herman
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2023

I owned a used 2005 E-Class ( it was given to our niece to go to college) which needed a break system replaced due to a recall, I contacted this dealer and they explained the recall procedures at no cost, More

by emilstgo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Dalzell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renee Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
Apr 27, 2023 -

Mercedes-Benz of Daytona Beach responded

Hi, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Daytona Beach we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

September 26, 2022

Bought a used car from them back in April sight unseen because I assumed they wouldn't sell anything short of stellar at a Mercedes Benz dealership. Unfortunately for me I was dead wrong. This car has had More

by Jayfel11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
T.L Kays
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Mercedes-Benz of Daytona Beach responded

Hi, thanks for reaching out to us. Here at Mercedes-Benz of Daytona Beach we work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you'd be willing, please contact our Manager at (386) 274-4775. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.

Nov 26, 2022 -

Jayfel11 responded

Post 2: I had to bring the car back to the dealership for a shuttering at low speeds that has been present since I purchased the car. The car needs a new transfer case at a price of $8,600. All of these issues and the Mercedes Benz of Daytona still sold the car in this condition is more evidence that you should not do business with this company. Take your money elsewhere. Over 7 issues with this car in 7 months totaling over $15,000. Terrible business.

Jan 19, 2023 -

Jayfel11 responded

I reached out to Mercedes Benz of Daytona Beach to give them an opportunity to "make this right". The sales manager Geoff Martin's proposed solution was for me to trade the car back in for $30,000(paid $43,750 nine months ago) and pick out another vehicle to purchase. I picked out a vehicle that had an online purchase price of $62,875 and Geoff's offer was to sell it to me at that same $62,875 price. Overcharging me for a new car and expecting me to be okay with loosing 32 percent on a previously purchased lemon is not what I consider "making this right". Their response to my original review about "making this right" was a flat out lie to save face on this site. The truth is they had no intention on "making this right". This dealership should be ashamed of themselves for treating a customer like this but they couldn't care less so once again I advise anyone thinking of giving these snakes your money, to consider a more ethical dealership.

September 25, 2022

I went to this dealership to replace my MB with a new one. They said they had none and would not be able to help me find one. AND if they could find one they would charge $5K over list. They obviously di More

by jan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Joseph
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Mercedes-Benz of Daytona Beach responded

Hi Jan, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (386) 274-4775 to share more details about your visit so we can make things right.

March 09, 2022

Depending on how much you paid for the car there is were you rank for getting service. In other words, if you buy a Maybach or S Class they bend over backwards to take care of your needs but under $20 thous More

by Btp_2000
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mo Mashak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Mercedes-Benz of Daytona Beach responded

Hi, thanks for reaching out to us. Here at Mercedes-Benz of Daytona Beach we work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. This is not something we like to hear. If you would like to discuss your experience in more detail, please give us a call at (386) 274-4775 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right. Take care!

February 09, 2022

Amazing service, super kind service writer in Gabby! The service was quick too! Thank You Mercedes Daytona for making it a great experience. More

by altheforce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby
Feb 11, 2022 -

Mercedes-Benz of Daytona Beach responded

Hi, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Daytona Beach we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

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