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Mercedes-Benz of Daytona Beach
Daytona Beach, FL
1,441 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,441 reviews
February 11, 2012
First, like a lot of folks, I have to start by saying that I HATE car shopping. I would literally rather sit through a root canal than go look and drive cars that interest me. Like a lot of the folks o that I HATE car shopping. I would literally rather sit through a root canal than go look and drive cars that interest me. Like a lot of the folks on this site, I'm also very, very tired of 'the games'. I've had good and bad experiences at Mercedes Benz dealerships throughout the U.S. But the experience I just had purchasing a 2012 GLK350 at Mercedes Benz of Daytona was a good one. It didn't necessarily start that way, though. My first visit, I dealt with a saleman that came close to sealing a deal. Yet, the next day (on the first saleman's day off) I was assigned a different saleman who was rigid and didn't seem too interested in negotiating a deal. Additionally, even though I'd negotiated the day before on a price which I'd understood included 'dealership fees', they showed up on the second saleman's cost list (and the 'dealership fee' is expensive). At that point, I decided to walk. However, as luck would have it, a friend of mine also was interested in purchasing a GLK350. Her saleman was Lee Grasso and when she mentioned my situation to Lee, he proactively took steps to bring me back to the negotiating table. I wasn't expecting much, but he didn't seem at all interested in playing games - he was interested in creating a deal that was mutually beneficial. And that's what we did. Working with Lee and Alfredo Moreno (the Service Manager) turned out to be a really pleasant experience. Both men have the professionalism that you'd hope for from a luxury brand like Mercedes. I didn't feel beaten up or raked over the coals by Lee and Alfredo, and they are really the reason I can rate the dealership highly. I should also note that my GLK needed some Service Department attention prior to delivery and Lee coordinated with Service who did exacly what I'd hoped. So, although I only have a very, very brief experience with the Service Department, it too was a good one. I think we all got a great start on our working relationship. Maybe next time, I won't choose the root canal after all. More
by Paul32127
Employees Worked With
Lee Grasso, Alfredo Moreno.
