Mercedes-Benz of Cutler Bay - Service Center

Good Service Everything was done as expected and throughly. Everything was addressed by Adam and completeld satisfaction. The amount that was charged was within re Everything was done as expected and throughly. Everything was addressed by Adam and completeld satisfaction. The amount that was charged was within reasonable. Will return to Adam for future service needs. More

fantastic because I had a wonderful experience with the service dept. however, I do not like the new set up for the service advisor. It was better before. because I had a wonderful experience with the service dept. however, I do not like the new set up for the service advisor. It was better before. More

great service dept As always, the service personnel treated us very professionally and take care of all issues you may have. The process time to drop off and pick up is As always, the service personnel treated us very professionally and take care of all issues you may have. The process time to drop off and pick up is fast as well. More

Terrible service Will never come here again. Had to come 3 tones to get sunroof fixed . They could not fix it until 3rd time Salesperson was rude and not helpful . My Will never come here again. Had to come 3 tones to get sunroof fixed . They could not fix it until 3rd time Salesperson was rude and not helpful . My husband spoke to Adrian personally over the phone and said he did not want the plan ( plan A). Adrian charged me $360 on my credit card , not telling explaining to me that my husband specifally said No PLAN. Adrian tells me that he spoke to my husband and revommendsvplan A. So I pay it. Come home ask my husband why he changed his mind about buying a plan . He said he specifically told Adrian he did NOT want a plan , just what was covered by warranty to be fixed . This guy is a liar and scammer. Will not be back EVER! More

Replacement of Recalled Takata airbags After waiting 2 years to receive notice that the airbags were available, I contacted Mercedes if Cutler Bay and got an appointment for the next day. After waiting 2 years to receive notice that the airbags were available, I contacted Mercedes if Cutler Bay and got an appointment for the next day. I waited in their nice lounge while my car was serviced. They informed me it would take 3 hours and it did. My car was returned to me washed and vacuumed inside. Very satisfied with the results. More

Over the top customer service Quick to get my car in, loarner offered to mitigate transportation needs, very flexible and quick to get my car back. Highly recommend over other avai Quick to get my car in, loarner offered to mitigate transportation needs, very flexible and quick to get my car back. Highly recommend over other avaialble dealers. More

Maintenance Was great like always , everybody was super nice , I feel super happy that I bought a Mercedes , the sales person Alberto and also Roman in service ar Was great like always , everybody was super nice , I feel super happy that I bought a Mercedes , the sales person Alberto and also Roman in service are super nice people More

Amazing service I didn’t buy my car here but I brought it without an appointment since my ac broke down in the beginning of August. I brought my car they gave me a lo I didn’t buy my car here but I brought it without an appointment since my ac broke down in the beginning of August. I brought my car they gave me a loaner right away and had me on my way. Didn’t have to wait more than 5 mins. Kept me informed and returned my car in perfect condition. I am extremely happy! More

Extreme service and care I would like to take the chance to thank my service advisor Mr Adrian Lee Sang for his outstanding customer service he took the time to listen observe I would like to take the chance to thank my service advisor Mr Adrian Lee Sang for his outstanding customer service he took the time to listen observed And alow me to address all my issues and took care of them and went even above to check for the recall on my car and took care of it on the same visit also keep me inform of the entire process he is a model employe More

Always a great experience!. The Service Department is always willing to help you no matter who you are scheduled to see. Every one checks in with you to make sure you are being h The Service Department is always willing to help you no matter who you are scheduled to see. Every one checks in with you to make sure you are being helped. More