Mercedes-Benz of Cutler Bay - Service Center

Service Department As always my advisor Vernon Chang took excellent care of my daughters car. I will always Bring my cars to Vernon due to his exceptional customer servi As always my advisor Vernon Chang took excellent care of my daughters car. I will always Bring my cars to Vernon due to his exceptional customer service. More

The service rep is very knowledgeable With great customer s I am recognizing service rep Herbert Kanzki for great customer service keeps me up-to-date with my car very knowledgeable shows care and concern I am recognizing service rep Herbert Kanzki for great customer service keeps me up-to-date with my car very knowledgeable shows care and concern More

30,000 mile pre-paid maintenance performed. Service was excellent, Charlie Rodriguez is an asset to your company. Only regret, which has no bearing on service, is that the car came with Cont Service was excellent, Charlie Rodriguez is an asset to your company. Only regret, which has no bearing on service, is that the car came with Continental tires. No tread warranty and very poor tread life. My research confirms others feel the same. Mercedes must already know this and should change tire manufacturers. More

Great overall experience at Cutler Bay Mercedes Sales and service are on point always. Upper management is really on top of all departments to provide excellent service. It really shows. I have lea Sales and service are on point always. Upper management is really on top of all departments to provide excellent service. It really shows. I have leased seven vehicles from this dealership in the last few years so the proof is defin More

Maintenance Mr Palant was very professional and helpful. He was punctual and expedited my service efficiently. I have used his service, several times, and I have Mr Palant was very professional and helpful. He was punctual and expedited my service efficiently. I have used his service, several times, and I have not had any complaint. More

Excellent customer service I had no appointment and once I arrived they took care of me in a timely matter and did not have to wait to get a loaner overall great customer servic I had no appointment and once I arrived they took care of me in a timely matter and did not have to wait to get a loaner overall great customer service More

Great experience Excellent customer service and friendly staff. Always accommodate my requests and car is always done when promised. We have two Mercedes and we always Excellent customer service and friendly staff. Always accommodate my requests and car is always done when promised. We have two Mercedes and we always take them to MB-Cutler Bay. More

SERVICE I live in Coral Gables, I purchased 2 cars from the Gables location. I stopped taking my cars to be serviced there. The service department was run lik I live in Coral Gables, I purchased 2 cars from the Gables location. I stopped taking my cars to be serviced there. The service department was run like a zoo, I never had a positive experience there. I now travel 23 miles south to the hidden gem in Cutler Bay. More

Friendliness I needed a lightbulb for a headlight and needed to ask about my car air conditioning. Jose Castillo was professional, friendly and knowledgeable. Al I needed a lightbulb for a headlight and needed to ask about my car air conditioning. Jose Castillo was professional, friendly and knowledgeable. Also professional and friendly were those who accepted my appointment before I saw Jose. More

Excellent Service Experience My service adviser, Kevin Laplanche, is a pleasure to work with. The store is beautiful. The overall experience made my trip from the northern part of My service adviser, Kevin Laplanche, is a pleasure to work with. The store is beautiful. The overall experience made my trip from the northern part of the county worthwhile. More