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Mercedes-Benz of Covington

Covington, LA

4.5
735 Reviews

8080 Westshore Dr

Covington, LA

70433

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Showing 735 reviews

May 02, 2022

They have knock your socks off service! They are very professional and customer service is at five stars. More

by jenjoubert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jody Parks, Laura Copeland, Jamal Karkar, Sherry Blades, David Holland, Antonio Rosado, Kyle Rivera
May 10, 2022 -

Mercedes-Benz of Covington responded

Thank you for your business and kind review. We appreciate your greatly and it is our goal to knock your socks off every time. :). Have a great day!

April 28, 2022

Mercedes-Benz of covington 1. Trustworthy on rush no pressure . 2.Quickand easy. 3.no Surprises If your in the market foe a vehicle I would recommend buying a vehicle from Mer More

by rserpas0773
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Primes, Sherry Blades
May 02, 2022 -

Mercedes-Benz of Covington responded

Thank you for your business and review. We appreciate you greatly and are always here to serve you to the utmost of our ability. Have a great day! :)

April 28, 2022

Lots of improvement since my last visit and this time whole team tried their best More

by pmussarat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jody Parks, Laura Copeland, Sherry Blades, Kyle Rivera
May 02, 2022 -

Mercedes-Benz of Covington responded

We are so thankful to hear that improvement has happened with your experience in our dealership. We thank you for affording us another opportunity. Have a great day!

April 28, 2022

Service communication was good and they were able to order parts and schedule repairs right away. More

by kmfell
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Antonio Rosado
May 02, 2022 -

Mercedes-Benz of Covington responded

Thank you for your business and review. We appreciate you greatly and are always here to serve you to the utmost of our ability. Have a great day! :)

April 28, 2022

The current state of affairs makes it difficult to know how much is service issues and how much is supply problems. More

by Annemcr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Copeland, Sherry Blades
May 02, 2022 -

Mercedes-Benz of Covington responded

We are here to take care of you in the most professional and expeditious manner. We are truly sorry you feel the work done was at a three star level. Our goal is always to be at five-stars. If you would like me to personally assist you in a remedy for your experience or to help in the future, please feel free to email me: (Todd). tnapier@mbcovington.com. Again, my sincerest apologies for not giving you the experience you deserve. No excuses, only solutions.

April 27, 2022

Courteous, knowledgeable, efficient, does everything to make the Mercedes experience enjoyable. Fixed the first time, save me time and money. More

by mike@bevolo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jody Parks, Jamal Karkar, David Holland, Kyle Rivera
May 02, 2022 -

Mercedes-Benz of Covington responded

Thank you for your business and review. We appreciate you greatly and are always here to serve you to the utmost of our ability. Have a great day! :)

April 26, 2022

Requested service was performed as expected but there was an open safety recall that I was not asked about and I do not see that it was taken care of or even mentioned in the service ticket. More

by karl9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Blades
May 02, 2022 -

Mercedes-Benz of Covington responded

Thank you for your business and review. I am very sorry that the recall was not mentioned to you while you were at the store. We should always make you aware of any recalls and take care of them in short order. If you need personal assistance please email me at: tnapier@mbcovington.com (Todd). No excuses, only solutions. We want you to feel that we exceed your expectations every time you are in. Again, please accept our humblest apologies for this oversight.

April 25, 2022

Very clean professional environment Al friendly workers who greeted me and said goodbye whether or not I was working with them great atmosphere. More

by nick.a.drake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Anzalone, Robert Primes
May 02, 2022 -

Mercedes-Benz of Covington responded

Thank you for your business and review. We appreciate you greatly and are always here to serve you to the utmost of our ability. Have a wonderful day! :)

April 25, 2022

My experience with this dealership was awesome, upon arrival I was greeted by salesman Joe G. very pleasant and knowledgeable of the vehicle. I traveled from Texas to purchase this vehicle and the servi More

by Pcortez25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JK Khamiss, John Morgan, Joseph Giovingo, Don Matthews
May 02, 2022 -

Mercedes-Benz of Covington responded

We are so thankful to have you all the way from Texas to work with us at Mercedes-Benz of Covington. We appreciate you greatly and hope you are enjoying your vehicle. Have a great day! :)

April 22, 2022

Friendly, professional and easy to work with. Took the time to answer all of my questions. More

by kjenkins1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexa - was great helping me get set up, Patrick Breen, Kyle Rivera
Apr 25, 2022 -

Mercedes-Benz of Covington responded

We appreciate your business and your review. Thank you and have a great day! :)

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