Mercedes-Benz of Covington

While visiting family in Mandeville, 600 miles from home, my 2018 white Mercedes-Benz GLC300 died in the middle of a road on December 1, 2020. I contacted Mercedes-Benz Roadside Assist, who directed me to h my 2018 white Mercedes-Benz GLC300 died in the middle of a road on December 1, 2020. I contacted Mercedes-Benz Roadside Assist, who directed me to have it towed to MB of Covington, which I did. They had the car for three days, during which they performed the needed repair under warranty; this repair is satisfactory, so far. But they also said I needed 4 new tires, that the tires were worn down nearly to the warning bars, and quoted $1,692.45. I questioned this because the car had only 15,984 miles (per their work order) and the tires on the car are rated by Pirelli at 65,000 miles, and I had inspected the tires before leaving home and found them to appear lightly used. Also, when the car was serviced by my home dealer in October, they did not mention needing tires. I did not have the tires replaced. I picked the car up from MB of Covington on December 3, 2020. Upon returning home I had my local dealer examine the tires. They verified that they are indeed worn out, and could not explain how they could have been so worn after such low mileage. They do not show abnormal wear, such as from lack of rotation or poor alignment; they just have a lot more than 15,984 miles on them. While I realize this is circumstantial evidence, the only reasonable conclusion from these circumstances is that Mercedes-Benz of Covington replaced my lightly used tires with a worn-out set to try to sell me tires I didn't need. I speculate that had I paid them $1,692.45, they might well have reinstalled my own tires, or might have sold them to another customer as new. More

This was my first purchase from Mercedes Benz of Covington and it could not have been more perfect. My salesman Jerry Eberts was exceptional to work with and his service and knowledge was second to Covington and it could not have been more perfect. My salesman Jerry Eberts was exceptional to work with and his service and knowledge was second to none. I highly recommend Jerry and MB of Covington! Alex M. More

I couldn’t of asked for a better person to help me buy my 1st Mercedes-Benz. Lynn was knowledgeable, patient and friendly. She answered all my question and never pressured me. My car had to be shipped from a 1st Mercedes-Benz. Lynn was knowledgeable, patient and friendly. She answered all my question and never pressured me. My car had to be shipped from another state, and it came quickly. Lynn surprised me with a special treat when I picked up my car and took plenty of pictures for me. I never felt like just a sale. I really feel like I made a friend. Even after the sale Lynn continues to be there for me and answers all my questions. She will be my go to for all my new cars and I will refer her to everyone I know. More

Oh my gosh! They make the car buying experience so much less stressful. My certified preowned Mercedes is my new favorite car I have ever driven! I will forever purchase Mercedes-Benz. (I honestly had less stressful. My certified preowned Mercedes is my new favorite car I have ever driven! I will forever purchase Mercedes-Benz. (I honestly had no clue about all of the car options, and perks that are available just by purchasing at an authorized Mercedes-Benz dealership.) Thank you Joseph for introducing me to my purchase. It was a difficult decision between the 2 styles I loved. You weren’t just trying to push a vehicle on me. You took the time to listen to my needs, and you were so very patient with my indecisive moments. I really appreciated your authenticity and honesty. I’ll be back and in the meantime I will be sending my friends and family to you. More

Joe was very patient and very knowledgeable . Made the whole process easy. Everyone in the dealership was friendly. Great dealership. Very well managed business. Will definitely recommend whole process easy. Everyone in the dealership was friendly. Great dealership. Very well managed business. Will definitely recommend More

I’m beyond grateful I’m so happy it fits our family perfect 🤩 I’m in love everyone was so great 😃 wonderful place thanks ATAFAMILY perfect 🤩 I’m in love everyone was so great 😃 wonderful place thanks ATAFAMILY More

Great experience at Mercedes Benz of Covington. Worked with a great team of people during my purchase. Everyone was so patient and professional. Never felt pressured and felt that everyone went the extr with a great team of people during my purchase. Everyone was so patient and professional. Never felt pressured and felt that everyone went the extra mile to make sure this was a great buying experience. Huge shout out to Joe, Logan, Kyle, and Jennifer. Definitely can't leave out J K. You sir are a true professional and a gentleman. If you are in the market for a Mercedes this should be your one and only stop! More

Great service. Joseph Giovingo helped made the process easy and enjoyable. Worked with us to find the perfect vehicle suited for us. We enjoyed the experience and hope to come back again easy and enjoyable. Worked with us to find the perfect vehicle suited for us. We enjoyed the experience and hope to come back again More

John & Jerry were amazing! Jerry knew everything and more about the SUV we purchased, he even showed us things I never even knew Mercedes could do. It was quick & easy. Overall an amazing dealership with ama about the SUV we purchased, he even showed us things I never even knew Mercedes could do. It was quick & easy. Overall an amazing dealership with amazing people More

This was a great experience, my salesperson Joseph This was a great experience, my salesperson Joseph Giovingo was very informative. I told him wat I was looking for and what I had to trade in the This was a great experience, my salesperson Joseph Giovingo was very informative. I told him wat I was looking for and what I had to trade in the deal was made in 45 minutes made me very happy. More