Mercedes-Benz of Covington

Couldn't be happier with everything at the dealership from sales to service! am a customer for life and I will definitely be coming back for my next vehicle! from sales to service! am a customer for life and I will definitely be coming back for my next vehicle! More

Service is always great and if I make an appointment I always have a loaner which is huge. The atmosphere and personnel at the dealership couldn’t be better always have a loaner which is huge. The atmosphere and personnel at the dealership couldn’t be better More

Excellent customer service and attention to detail. Logan and the entire sales and finance team did a wonderful job of making me feel like a priority. and the entire sales and finance team did a wonderful job of making me feel like a priority. More

Very unhappy with the continuous problems with the S550 I purchased six months ago. I definitely will be trading the vehicle in very very soon !! purchased six months ago. I definitely will be trading the vehicle in very very soon !! More

I brought my car to be looked at because of the clear coat peeling. I was told it’s do to a rock and they would get an estimate together for me. The dashboard is also fading and I was told they would g coat peeling. I was told it’s do to a rock and they would get an estimate together for me. The dashboard is also fading and I was told they would get back to me on that as well. No follow up on the dash and the paint peel is not from a rock, it’s a manufactured issue. I did not buy this type of vehicle and expect these problems. Moreover, I thought Mercedes would stand by their product, More

I dropped my vehicle off on Tuesday, May 4th at 10am for oil change and service A. I was told that I would be notified later that day of when it was ready. I was not notified by 5pm and I called and was i oil change and service A. I was told that I would be notified later that day of when it was ready. I was not notified by 5pm and I called and was informed that Laura was gone for the day but that my vehicle would be ready first thing the next morning. I arrived Wednesday at noon and was told that they wouldn't have my vehicle ready until Thursday. Again I never had any communication whatsoever with Laura, my representative. I finally received a text on Thursday that my vehicle was ready for pick up. I am happy with the vehicle but disappointed with the complete lack of communication with my representative. This is only the second service encounter and the first was the same. More

great service, sales, friendly and professional atmosphere. Also very clean and easy to work with. Kept promises made to me and my wife and worked to find the car we wanted atmosphere. Also very clean and easy to work with. Kept promises made to me and my wife and worked to find the car we wanted More

My service rep, Ryan was excellent. Very professional and customer friendly. Very good experience. He explained everything that was done to my car and took the time to answer my questions. Definitely an asse customer friendly. Very good experience. He explained everything that was done to my car and took the time to answer my questions. Definitely an asset to your organization. More

Excellent customer service was fantastic, I would recommend everyone I know to this specific location without a doubt. They all made me feel as if I was apart of their family, and guess what I most d recommend everyone I know to this specific location without a doubt. They all made me feel as if I was apart of their family, and guess what I most definitely am now. Thanks guys. Allen your the best love you for life More