Mercedes-Benz of Covington

After making an appointment, car was not looked at for more than a week. Service we needed was under warranty other than oil change. Quote exceeded $3000 including new tires. Car has less than 16000 mil more than a week. Service we needed was under warranty other than oil change. Quote exceeded $3000 including new tires. Car has less than 16000 miles. Not happy More

Can’t say enough about the outstanding service I have always received at Mercedes of Covington! Every team member, from the GM on down, goes above and beyond to make the buying experience enjoyable! always received at Mercedes of Covington! Every team member, from the GM on down, goes above and beyond to make the buying experience enjoyable! More

Helpful staff. Informative and patient. I cameLate in Helpful staff. Informative and patient. I came Late in a Saturday and they acted like they had all the time in the world to sell me a new car. The Helpful staff. Informative and patient. I came Late in a Saturday and they acted like they had all the time in the world to sell me a new car. The dealership also gave me a fair price on my leased Porsche and made that transition seem less. Looking forward to a long relationship with Mercedes Benz. More

Very pleased with my service experience. Ryan Caffarel did a great job in making sure the extensive repairs were completed properly. I plan to continue with this dealership. did a great job in making sure the extensive repairs were completed properly. I plan to continue with this dealership. More

This dealership is a joke. The higher ends are rude and delivered no go customer service. I purchased a CPO suv and within 10 months- 10000 miles- I had to spring money for a new brake job. Bummer right. I delivered no go customer service. I purchased a CPO suv and within 10 months- 10000 miles- I had to spring money for a new brake job. Bummer right. I talked to the owner and mangers regarding this issue and in returned kept getting hung up on right in the face. Wow- no professionalism at all. I really felt bamboozled. More

My experience as a 1st time customer was amazing. Alan was very helpful, honest and informative. I would definitely recommend my friends and family to purchase a vehicle from your store. was very helpful, honest and informative. I would definitely recommend my friends and family to purchase a vehicle from your store. More

Clean service area very nice waiting areaEverybody is Clean service area very nice waiting area Everybody is friendly and helpful Jerry Enert is always helpful very knowledgeable about the cars Gordon Clean service area very nice waiting area Everybody is friendly and helpful Jerry Enert is always helpful very knowledgeable about the cars Gordon Hanna knows the car and is helpful about service Thanks More

I had a great buying experience at the Mercedes of Covington. The staff was very courteous, helpful, and knowledgeable. I personally worked with Alan Snow for the purchase of my 2018 E Class, and he w Covington. The staff was very courteous, helpful, and knowledgeable. I personally worked with Alan Snow for the purchase of my 2018 E Class, and he was very accommodating and fair. All of my questions and concerns were immediately addressed, which gave me a peace of mind when it came time to sign the paperwork. I recommend giving this dealership and Alan the chance to put you in the car you truly want! More