Mercedes-Benz of Covington

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Robert Primes was an excellent Sales Manager to work with on this purchase. As we are out of state it was a complicated sale. We just finished meeting at AZ MDV and received the title and registration. Wo on this purchase. As we are out of state it was a complicated sale. We just finished meeting at AZ MDV and received the title and registration. Wonderful experience! More

Joe at Mercedes Benz of Covington was amazing to work with! He walked us through the entire process seamlessly! He was able to answer all of my questions and then some! The service we received was except with! He walked us through the entire process seamlessly! He was able to answer all of my questions and then some! The service we received was exceptional! More

We wanted to come back to Mercedes Benz (previously had a 2017 GLS450 we traced in last year for another make). We met Patrick when we arrived and were greeted very professionally. Due to the inventory s 2017 GLS450 we traced in last year for another make). We met Patrick when we arrived and were greeted very professionally. Due to the inventory shortage, Patrick informed us no GLS units were on the lot. He sensed our disappointment and invited us in to "see how he could serve us". Patrick took condiserable time to see if a GLS series could be found finally locating a GLS580 which was scheduled for delivery at a future date. We also met Kyle Miller as Patrick was searching. As the search proceeded, Ryan Cafferal came by to say hi. (We knew Ryan from our previous servicing of the GLS450). It was nice to see Ryan and feel his enthusiasm that we returned to the dealership for another vehicle. After making everything was available and indeed the GLS580 Patrick found was to our liking and available, we put down our deposit and waited. The GLS580 came in and Patrick worked with us on negotiating a fair price for our trade in and made the whole transaction very easy for us. Kyle Miller assisted us with closing the deal and we were very pleased. After the deal was complete, Jacob Collins (I don't see his name listed below, so 5 stars for him as well) who dotted all the I's and crossed all the T's so the paperwork was correct and the check was written. On to the final delivery of the vehicle with Erica King doing an outstanding job of showing us all the features of the GLS580 and making sure we understood everything (add 5 more stars please). A final handshake with Patrick and Erica and we were on our way home with our new GLS580. Looking out the passenger side window, Patrick and Erica gave us a thumbs up as we exited the service bay. I would also like to shout out to Ryan Cafferal. Ryan's outstanding service support with my previous GLS450 (and the professional support by the technical team each time I brought in my GLS450) was a big factor in selecting Mercedes Benz of Covington once again. 5 stars for Ryan and the service team please. I look forward to working with everyone at MB Covington once again, and know that my new, GLS580 is in the best of hands. Thanks once again for the great work Patrick, we'll talk soon. More

Alan was great. Sales manager, Kyle was helpful too. This market and chip shortage sucks and they will do what they can to accommodate your needs….so don’t get bent out of shape about pricing. There’s only s market and chip shortage sucks and they will do what they can to accommodate your needs….so don’t get bent out of shape about pricing. There’s only so much they can do with the tiny inventory they are able to get their hands on! More

Good service...I asked Service dept. to repair my SUV. Mr. Ryan was very helpful on getting the Service i requested. I really appreciated him getting me a loaner. My SUV needed parts..The parts were order Mr. Ryan was very helpful on getting the Service i requested. I really appreciated him getting me a loaner. My SUV needed parts..The parts were ordered and took a day or two.to arrive Unfortunately ,after the parts arrived the cost exceeded the amount that was previously quoted by Mr. Ryan. The SUV was repaired without using the additional parts. Mr. Ryan kept me well inform to all needed repairs. He is dependable and very courteous to his Customers. I will recommend service with Mercedes of Covington. More

Great car buying experience and a good price, too! Everyone I dealt with was friendly and provided a warm, relaxed atmosphere. The dealership, itself, is beautiful and contributes to excellent custo Everyone I dealt with was friendly and provided a warm, relaxed atmosphere. The dealership, itself, is beautiful and contributes to excellent customer service. The concierge, Erica, was very knowledgeable and was a great help in my understanding of the numerous electronic systems in the car. DEFINATELY recommend this dealership! More

It was indeed a pleasure transacting business with Mercedes Benz of Covington. Alan Snow, the salesman was very professional, and was an asset with his knowledge of the vehicle I was purchasing. Jaco Mercedes Benz of Covington. Alan Snow, the salesman was very professional, and was an asset with his knowledge of the vehicle I was purchasing. Jacob Collins, the business manager made purchasing the vehicle painless and wasn't over powering. Last but not least, Erica's knowledge and patience about the technology was priceless. My overall experience with everyone at Mercedes Benz of Covington was excellent. More

Great service, they took care of everything I needed at the same time and provided a loaner car. Oil change, tires, windshield and a car wash.:) the same time and provided a loaner car. Oil change, tires, windshield and a car wash.:) More

If you're looking for a no-nonsense and honest car buying experience look no further. The entire staff from my sales adviser, Patrick B., to the manager were honest, patient, kind and courteous. This is an e experience look no further. The entire staff from my sales adviser, Patrick B., to the manager were honest, patient, kind and courteous. This is an excellent example of how a car buying experience should be. Highly recommended! More