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Mercedes-Benz of Covington
Covington, LA
735 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 01, 2022
Great experience. Patrick and Don were great. Retuned a few days later for more in depth instructions. Patrick is knowledgeable and patient. Thanks again. Patrick and Don were great. Retuned a few days later for more in depth instructions. Patrick is knowledgeable and patient. Thanks again. More
by lterri1521
Employees Worked With
Kyle Miller, Patrick Breen, Don Matthews
May 31, 2022
We have nothing but great things to say about this dealership from the rep Jerry, to the manager Brett and also the financial guy Don. All were very professional, helpful and efficient. We definitely dealership from the rep Jerry, to the manager Brett and also the financial guy Don. All were very professional, helpful and efficient. We definitely recommend them and will be back in the future! More
by Melissarebry
Employees Worked With
Brett Anzalone, Jerry Eberts, Don Matthews
May 31, 2022
Erica and Alan were consummate professionals in understanding my needs and delivered excellent customer service. When I met the General Manager, JK, I understood why. Attention to detail and outsta understanding my needs and delivered excellent customer service. When I met the General Manager, JK, I understood why. Attention to detail and outstanding communication made an enjoyable, seamless purchase. I highly recommend Mercedes Benz of Covington!!! More
by happyness3333
Employees Worked With
JK Khamiss, Alan Snow, Don Matthews
May 31, 2022
Alan Snow and Patrick Breen were both amazing. They both made my car buying experience enjoyable and stress free. Patrick is very knowledgeable in the cars we drove. I previously owned a Mercedes They both made my car buying experience enjoyable and stress free. Patrick is very knowledgeable in the cars we drove. I previously owned a Mercedes Benz and I returned to Mercedes Benz of Covington bc the customer service there is absolutely top notch. Everyone is very courteous and go out of their way to make you comfortable while in the dealership. I appreciate the frequent updates on current promotions and discounts on regular maintenance. I will be a repeat customer for years to come! More
by LynTurner
Employees Worked With
Brett Anzalone, Kyle Miller, Patrick Breen, Alan Snow, Laura Copeland, Antonio Rosado
Verified CustomerMay 25, 2022
It’s a shame that the Mercedes dealership closest to my home, is still one of the worst dealerships in the area. While I’ve had a negative experience three years prior with them, my most recent one takes t home, is still one of the worst dealerships in the area. While I’ve had a negative experience three years prior with them, my most recent one takes the cake. I came to Mercedes-Benz of Covington to place an order for an incoming 2022 C300, and was told that I would need to place $5,000 down in order to reserve the vehicle, which should have only been $1,000, however this is when they began to take advantage of a younger buyer. When it came time to do a trade-in, they only offered $31,000 for the vehicle, which was $3,000 less than the KBB average, and below what other Benz dealerships offered me. They tried to reason with me, saying that the tax credit would make up for the remaining $2-3,000, using that as an excuse to boost their commission. Even when providing Kelly Blue Book reports and offers from other dealerships in the area, I was told that I could sell my vehicle where I wanted to, because the vehicle was not worth KBB trade-in value, despite being garage-kept and in excellent condition. When I asked my sales advisor (Lynn) and the new car sales manager (Kyle) multiple times for out the door / monthly estimates for the notes (leasing v. financing), they refused to give them to me, telling me that I could do all of that in the finance room when my car arrived. This was the classic bait-and-switch waiting to happen, yet another way they would attempt to take advantage. Earlier this month they were caught adding $3-5k on-top of MSRP of their vehicles until they were called out for it, so these shady practices seem to be a common technique used by their team. I am saddened that I have to go to Mercedes of New Orleans in order to get the vehicle I want, with no bulls*t attached. However, seeing as how the New Orleans dealership hasn’t given me any of the issues that the Covington dealership has, it makes me wonder why I even went to Covington in the first place. More
by hl3
Employees Worked With
Kyle Miller, Lynn Abide
