Mercedes-Benz of Covington

Service was much more expensive than anticipated... Service advisers did a good job despite the difficulties after the hurricane... Service advisers did a good job despite the difficulties after the hurricane... More

We had a very good experience at the dealership. We went to look at and test drive a car we saw online. The professionalism was such that we enjoyed spending our afternoon there seeing various options and c to look at and test drive a car we saw online. The professionalism was such that we enjoyed spending our afternoon there seeing various options and cars which resulted in a purchase. More

We have purchased many vehicles over the years, both new and used. This has by far been the most pleasant experience yet. Our salesperson, Robert Primes was extremely professional and did not pressure us in and used. This has by far been the most pleasant experience yet. Our salesperson, Robert Primes was extremely professional and did not pressure us in any way whatsoever. We felt relaxed and at ease because of his approach. Such a pleasant surprise from what we've dealt with in the past. He was extremely polite and would not hesitate to contact him again for our next vehicle. Erica was a pleasure to deal with getting acquainted with our vehicle. She was very professional and also very polite and knowledgeable. In the past, going into the dreaded Finance Manager's office has always been a nightmare in the past, but Jacob Collins was very polite and professional and did not pressure us on any part of the financing. It was the best experience we've ever had in a Finance Managers' office when buying a vehicle. I also had the pleasure of speaking with Jamal KarKar who had so much enthusiasm and loyalty to this brand that he could have easily sold me on the vehicle just listening to him describe all the features of the vehicle. He was so passionate and I could tell he genuinely enjoyed what he does and where he works. Overall, the entire experience was 5-star from start to finish. The facility is very clean and accomodating, we were treated very well, and we felt like they appreciated our business. Going forward, I can't see us going to another dealership or brand ever again. More

Very easy to deal with. Very friendly, clean, fair. What else can I say, bought the car else can I say, bought the car More

Best experience I’ve had in a long time.! He is the absolute best.! Definitely would recommend him absolute best.! Definitely would recommend him More

Honestly the best car buying experience I have ever had. Patrick, John & Jacob were open, honest & very professional. The cars are top notch and no outrageous fees or typical car dealer BS. I would 100% Patrick, John & Jacob were open, honest & very professional. The cars are top notch and no outrageous fees or typical car dealer BS. I would 100% recommend this dealer and would buy from them again! More

The whole experience was very pleasant. Lynn was very accommodating and went out of her way to make sure I was able to test drive the cars I was interested in. There was no pressure to buy at all. Proba accommodating and went out of her way to make sure I was able to test drive the cars I was interested in. There was no pressure to buy at all. Probably the least amount of pressure I have ever experienced! The prices are all transparent through the carfax as well as additional records. and there is no haggling. You know what you are getting. I also liked the relaxed and comfortable atmosphere in the dealership. They make you have a coffee or a latte or water with you at all times👍😂 if I ever need to buy another Mercedes I will be back. More

Wonderful service, Robert Primes is extraordinary to work with. A stellar sales person and great guy to work with. with. A stellar sales person and great guy to work with. More

Chris is the best. Kyle, Jacob and Erica were great and very professional. Excellent dealership. very professional. Excellent dealership. More

It was the first time in my life that I can say that purchasing my vehicle was actually a pleasurable experience. Lynn Abide was a wonderful, patient, and knowledgeable salesperson through the entire pr purchasing my vehicle was actually a pleasurable experience. Lynn Abide was a wonderful, patient, and knowledgeable salesperson through the entire process of shopping and purchasing of my vehicle. Jacob Collins and JK were great and made me feel at ease throughout the process. I have had a superior level of customer service with other Mercedes-Benz dealerships in the past, and I can tell that I can expect the same level of excellence from the Covington dealership in the future. More