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Mercedes-Benz of Covington
Covington, LA
735 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 05, 2021
Alan and Erica were straightforward, clear, patient, and knowledgeable about every issue large and small we asked about. We've bought a number of cars over the years in different parts of the country. No on knowledgeable about every issue large and small we asked about. We've bought a number of cars over the years in different parts of the country. No one we've ever worked with made the process so understandable and stress-free. More
by hschlau
Verified CustomerEmployees Worked With
Brett Anzalone, Alan Snow, Erica King
October 04, 2021
It was an absolute pleasure working with Patrick Breen. Super nice guy. The best car buying experience I’ve had. I did not ever feel pressured. And Patrick was very knowledgeable about the car and all of Super nice guy. The best car buying experience I’ve had. I did not ever feel pressured. And Patrick was very knowledgeable about the car and all of its features. Erica, who gave me a “lesson” on all of the features was very helpful. When I got home with questions, we got on a call and she walked me through getting my Apple Play going. Jacob Collins made the financial part of the process pleasant and easy. And John Morgan has been a consistent point person through the whole process. Also my GLA is a DREAM! Thanks to all who helped make it happen for me! More
by melaniebuffett
Employees Worked With
Jacob Collins, John Morgan, Patrick Breen, Erica King
October 04, 2021
Dealership is great except for one problem I have. I have owned my car for 2 years and in all the times I have brought my car in for servicing for any reasons, I am not offered loaner or when I ask for a lo owned my car for 2 years and in all the times I have brought my car in for servicing for any reasons, I am not offered loaner or when I ask for a loaner, I am told they have none. I am almost positive that I have seen available cars. My apologies if I am wrong, but it is that in the 2 years to get a loaner only 2 times is not good. The last time they had my car was to repair my rims and do some touch up painting. It was going to be kept over night and I would be called whenever they were done. I had my brother’s funeral the next day and mentioned that I would like a loaner because my husband and I needed separate transportation. Again, I was told they had no loaners. They had my car the two full days and the loaner would have made things much easier in a difficult time. Other than the loaner car issues, I have no complaints to give you. I love the dealership, and I love the person I deal with when I call or go there. His name is Ryan Caffarel. More
by vlady954
Employees Worked With
Ryan Caffarel
October 04, 2021
My problem was hugely complex and needed help from Mercedes engineering but they stuck with it until they got it completely resolved. Rebecca was invested in getting the problem resolved and keeping Mercedes engineering but they stuck with it until they got it completely resolved. Rebecca was invested in getting the problem resolved and keeping me informed, just love her!!! More
by Stacy V.
Employees Worked With
Rebecca
