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Mercedes-Benz of Covington
Covington, LA
752 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 752 reviews
September 30, 2024
Overall good experience, other than having to wait 2 weeks for a courtesy car. Sherrie, Angela and Ty were helpful and professional. I did experience a dead battery issue a few days after picking up my weeks for a courtesy car. Sherrie, Angela and Ty were helpful and professional. I did experience a dead battery issue a few days after picking up my sedan, but was 6 years old so bought a new one. May have been unrelated to having it in the shop. More
by clcg1982
Employees Worked With
Ty and Angela, Sherry Blades
March 22, 2024
Your service department staff (Joe and Sherrie) is exceptional. Joe LoGuidice recently helped with a car repair and ensured I made it to a Dr Appt. You will always get my business Kudos for your prof exceptional. Joe LoGuidice recently helped with a car repair and ensured I made it to a Dr Appt. You will always get my business Kudos for your professionalism. More
by Lrlsax
Employees Worked With
Joseph LoGiudice, Sherry Blades
June 05, 2023
The service dept at this dealership is awful! When I brought my SUV in for service, I received a text message stating I had about $6K worth of repairs. I had no choice but to decline because When I brought my SUV in for service, I received a text message stating I had about $6K worth of repairs. I had no choice but to decline because of the large sum of money but was pretty disappointed because the car was only 3 years old. David never mentioned a thing about warranty coverage. After some digging and being really upset, I found out the repairs were under warranty. Why would the service dept not give me this info??? I brought my car back in to be fixed. The service dept stated that if I brought my car in on Monday morning, they would have it done by Friday afternoon. I asked repeatedly if they were sure because I needed the car to go out of town Friday. Low and behold, Friday afternoon comes and the car is still in pieces. And guess what, no loaner car!!! This past weekend, I finally traded in my Mercedes for another brand as did my neighbor for the same sort of issues with this dealership. I WILL NEVER BUY FROM THIS DEALERSHIP AGAIN!!! They try to rip you off and have the "don't give a crap" attitude. I have several other neighbors that are getting fed up and are planning to trade their Mercedes in for something else. More
by MEL
Employees Worked With
David Holland
February 13, 2023
I had a great experience while visiting the dealership. Everyone was attentive and willing to assist me with my purchase. So far I am loving my preowned Mercedes. The dealership was very nice, clean, and h Everyone was attentive and willing to assist me with my purchase. So far I am loving my preowned Mercedes. The dealership was very nice, clean, and had a great selection of accessories in the shop. Thanks to Robert for helping me with my purchase. More
by Terry
Employees Worked With
Robert Primes, Don Matthews
