Mercedes-Benz of Covington

Lrlsax responded

Joe LoGuidice recently helped to facilitate a repair to my vehicle in order to make a medical appointment. He was courteous, efficient, and very professional. Both Joe and Sherrie have guaranteed I will only use Mercedes-Benz Covington for all my future service requirements.

Mercedes-Benz of Covington responded

This review is very difficult to read due to the nature of your frustration and disappointment of our store. I would like to personally apologize on behalf of our store for your troubles and concerns. We are not in the business of misleading anyone, as our customers represent the lifeblood of our livelihood. Please allow me to assist you in any way on behalf of our store. I can't tell your name, so I am unable to verify your visit. Please email me at tnapier@mbcovington.com so we can best apologize and seek a resolution in the future for you. Our goal is to be the best resource for you, always. We will do whatever it takes to try and rectify the situation. Thank you for your business and review. The only way any business can improve is with the assistance of our customers. No business is perfect, but we strive for perfection. Again, our sincerest apologies. We hope to have a chance to serve you in the future.

Mercedes-Benz of Covington responded

As a group of professionals here at the dealership, we are very sorry and saddened to hear of this interaction. Please email me personally, I would like to assist in any way possible. tnapier@mbcovington.com. (Todd). Please afford us the opportunity to correct this issue. Thank you, we value you and your opinions greatly.

Mercedes-Benz of Covington responded

The reason it is important to know who you are is so we can help rectify any situation which may have arisen at the dealership. That's why an email was provided for you to communicate and for me to personally assist. You didn't correctly identify people period, if you dealt with an internet manager why didn't you know who he was or the General Manager? We are unable to identify who you are in our system and EVER customer is logged, therefore without any merit via email or here in a public forum, you appear to be someone hiding behind a screen name and we cannot give any clout to it.

bslaw responded

The dealership already knows the situation. It was brought to their attention at the time and their response was appalling, which was why we left the review. Customers in the market for a vehicle can take the review for what it’s worth. By you badgering and coming back in an aggressive tone each and every message is not a good look and if I were someone in the market for a vehicle and saw these responses, it would make me question the hostility of the dealership. Let people decide for themselves. We just wanted it on record what our experience was like. We will not engage further in this, so it is not necessary to continue with the back and forth. Just know that I promise my account is 100% accurate in what our experience was and it was immediately mentioned to the dealership. They had no interest in rectifying the situation at that time, so we took our business elsewhere. My goal in writing the review is to make sure that people in the market for a vehicle do their due diligence. I would hope that in the future, regardless of whether you know who we are or not, all of your employees treat everyone with respect and kindness that they deserve. We did not get that type of experience and had we, we would have left a fantastic review.

Mercedes-Benz of Covington responded

Thank you for your review and photo, we are so thankful to have you as a customer and greatly appreciate your business! Have a wonderful day! :)