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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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August 03, 2021

Jose has been taking care of my cars for more than 5 years. I recently moved to Pembroke Pines and took my car for the service to the Mercedes Benz of Pembroke Pines for the first time and that was the More

by mortezakhatib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Aug 03, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. Jose and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 03, 2021

Customer oriented, proactive, professional and honest advice. Good ambience, clean and good opening hours. Had a tyre emergency and all was managed quickly and to a full satisfaction. More

by DN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Fernando was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 02, 2021

MR SNchez has been my advisor for several and I only praises to qualify him , his knowledge, professionalism and helpfully. I’n my case he’s associated with the value of your brand Santiago Mórales More

by Santiago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Mercedes-Benz of Coral Gables responded

Santiago, Thanks for sharing your thoughts about your experience working with Valentin here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 02, 2021

Guillermo is the best service advisor that I've had in my 25 years of going to a car dealership. I recommend him to all my friends More

by Montecristo6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Aug 02, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Guillermo was able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 01, 2021

Starting with a frightful emergency when panel lights lit up to tow service and ending with your new great idea of Lift\Uber pickup experience was so satisfying my husband decided to purchase the ninth new More

by Astridnews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Veronica
Aug 01, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rene here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 31, 2021

Some people exceed expectations and Alex Morales is one of them. Came with no appointment in a busy day and he found solutions to resolve my issue. Thank you More

by richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you, Richard. Quality customer service is always our number one priority, and we're happy to hear that Alex met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 31, 2021

Great customer service, Francisco was able to answer all my questions. He is very knowledgeable. I was very happy with the service provided. Thank you. More

by MariaI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Marial! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 31, 2021

Francisco is Very profesional and communicative. My car was returned clean and ready by the time he promised. Totally recommended him when in service department of MB More

by Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Francisco to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 31, 2021

Thanks for the great and friendly service. Francisco is a great replacement for Dave Gossett, who was promoted. I'm glad the dealer is able to hire and keep good employees. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this five-star review. We're so glad to hear that you had a great experience with Francisco. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 30, 2021

Francisco was very knowledgeable! He took the time to guide and explained everything very well!. He has been on top of everything. Very nice and personable. I highly recommend him More

by Jpsctt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Jul 30, 2021 -

Jpsctt responded

Francisco Esteves was very knowledgeable, kind, easy to get along and took time to explain everything. I highly recommend him, and consider that any person that has him taking care of any problem you may have, is a lucky person and can count that he will go the extra mile to resolve your issues

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