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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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August 18, 2021

Great service coordinator! White glove staff! Car is perfect! The staff made me feel important and like a valued customer. I would recommend this dealership to anyone More

by IvetteS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Aug 19, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Aug 19, 2021 -

IvetteS responded

Stefanie is a true asset to your establishment! Great response time. True Ritz Carlton experience!

August 18, 2021

Tony has been my service representative for years and he’s still as helpful as ever. Tony’s a real pro. He responds quickly and I sense that he’s on top of things from beginning to end. More

by Alfredo Duran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Aug 19, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Tony and our team. We're glad to hear they delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 17, 2021

He is always happy, with great attitude and he provides an awesome service. He solved all my problems really fasts and he provided extra help in solving issues I didnt know I have to. More

by Cecilia Pantin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 17, 2021

This is a high-touch, customer-focused operation that executes. Great teamwork and attention to detail. Andrea stands out as knowledgeable on process and substance, pro-active, communicative and respon More

by bernard.sucher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Quevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gheorge Ciorobea, Guillermo Requena, Andrea Alarcon
Aug 17, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables. We appreciate your feedback. We're glad to hear that Andrea and our team were able to help, and we hope to see you again. We're looking forward to sharing this fabulous review with Andrea! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 16, 2021

My car was making a strange noise coming from underneath. They asked me to make an appointment which I did. Valentin looked underneath and found a loose aluminum piece which he removed. That was it. Thanks More

by Vchuquimbalqui
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 14, 2021

Fernando is the Best!!! We’ve Been Taking our Mercedes to Him for 4 Years for Service. He is Great!!!! A++ More

by ronrojas1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 11, 2021

Gréât dealership and great service and Marcos my Tech is very experienced knowledgeable and kind. They have great coffee too. My car was ready the same day. More

by SouthBeach Realtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We're thrilled to hear that you found your experience with Marcos to be a positive one. Please let us know if we can be of any further assistance. We're always happy to help. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 11, 2021

He is a kind person, efficient in his work, willing to solve problems in the shortest time possible, he handles professional ethics with the client. More

by Juana Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 10, 2021

Jose artlies is a pleasure to deal with . Extremely professional and always providing responses to any questions about the vehicle while in service. More

by wpathman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shamir in car rental is also a pleasure to deal with , Jose Artiles
Aug 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jose and the team, and we look forward to working with you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 10, 2021

Hello, it’s not often that a person loves going to a dealership for repairs, but I LOVE this dealership, especially my service manager, Stephanie Segovia, MB, Coral Gables. She is highly professional, More

by Lovelac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Aug 10, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Stephanie has provided you with such excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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