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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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September 04, 2021

Excellent customer service he’s knowledgeable and gives excellent advice cares for the beds of my vehicle and always on time thank you Valentin for everything More

by Mercedes Benz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 04, 2021

Valentine is always willing to go above and beyond for me anytime! Each time I am here he is always on point! Doesn’t get any better! Thank you! -AP More

by Alvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 05, 2021 -

Mercedes-Benz of Coral Gables responded

We appreciate your business, Alvin, and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 04, 2021

I did get served by Valentin and he was very diligent and helpful definitely recommend and I was highly satisfied and left even earlier than planned More

by Julesy
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Valentin and the rest of our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 03, 2021

Rosie Ruiz provided me with excellent and efficient service. She explained details on what would be done and what to expect in terms of time to perform the service needeed More

by Jorge C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Mercedes-Benz of Coral Gables responded

Jorge, Thank you for your very kind review. Rosie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 02, 2021

I always enjoy working with Frankie Cao. He took a personal interest in my car while I waited for it. He always does. And it was spotless when I picked it up. More

by cruff7117
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Corso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Frankie and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 02, 2021

Stephanie Segovia was great and very attentive and provided me with great service. She is a great service personnel and will ask for her afain More

by Lilcon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Sep 02, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that Stephanie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 01, 2021

Jose artlies is a pleasure to deal with . Extremely..." - wpathman Jose Artiles is always extremely helpful and is a great person to work with. Jose is xxtremely professional and always providing response More

by epnymia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Sep 01, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy Jose provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 31, 2021

Andrea was amazing. Great service. Clear communication. An 11 out of 10. Highly recommend working with the dealership and for sure with her. Thank you More

by KS Kalsi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Sep 01, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your kind comments with Andrea and the team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 31, 2021

Everyone is great at MB of CG but Tony Fuentes is exceptional. My only disappointment is that you do not have contactless payments., You have to use an actual credit card. You do not have Apple Pa More

by Cpblanco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Sep 01, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Tony provided you with excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 31, 2021

everyone was courteous and friendly! I had to change my service appt twice, yet the person on the phone was very pleasant and very patient to comply with my request. More

by vivianpuig
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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