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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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September 09, 2021

Very efficient and professional service. Friendly personnel. Quality work. Car was returned washed and vacuumed as a courtesy. I will continue to use their services. More

by MPEREZABREU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 09, 2021

Great service. Jose went up and beyond to make sure I was satisfied and got me in and out in no time. I will definitely be back in the future. More

by camilalomakin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Sep 09, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jose met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 09, 2021

Great job! Fast, honest and reliable! The whole service team was outstanding. Mr. Sanchez delivered excellent customer service. The waiting facility is luxurious and inviting with friendly atmosphere. More

by VGEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you! Valentin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 08, 2021

Great service, everyone is very friendly, helpful and attentive. The work performed was excellent and I love that they wash tour car before delivering back to you. More

by nirka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena, Andrea Alarcon
Sep 08, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 08, 2021

Excellent service… very helpful… he was efficient … Clear in his communication … the service was done in less than 2 hours and he sent me to a nice place to have breakfast More

by Jrmillian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear Francisco and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 08, 2021

Had a tire issue. Brought the car to Jose and he took it right in and got me back on the road sooner then expected. Unmatched customer service. More

by Josef M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Sep 08, 2021 -

Mercedes-Benz of Coral Gables responded

Josef, Thank you for your very kind review. Jose and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 05, 2021

Freddy was very attentive and went out of his way to accommodate me even through I was late for the service appointment. Very friendly and responsive to texts. More

by Happy Customer 2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Freddy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 05, 2021

Lorena Renteria and her Team are executional, she is amazing. Great experience always. i am a very happy and loyal customer. Thank you, Laura Camarena More

by Laura Camarena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorena Renteria-Hernandez
Sep 07, 2021 -

Mercedes-Benz of Coral Gables responded

Laura, Thank you for taking the time to share your thoughts on working with Lorena and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 05, 2021

Great customer service from start to finish, knowledgeable staff, the waiting area is very well appointed and comfortable, and the location is conveniently accessible from all areas of Miami, More

by ajfaze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Sep 07, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 04, 2021

Great customer service very happy delivered on time thank you Parts were under warranty thank you. Thank you again Have a great afternoon - thank you More

by magpie5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Robinson, Andrea Alarcon
Sep 04, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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