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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews
Call Service Center (305) 445-8593

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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September 21, 2021

Very professional, courteous and helpful. Nice environment and clean building. The coffee, the cookies and juices are very good. More

by masantos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 20, 2021

Alex Morales was really helpful and quick to respond to my request. Would highly recommend. More

by Rossgoodhart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Alex and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 20, 2021

Great service experience in all respects . From scheduling through pick up everything was done in a very professional and efficient manner. More

by luisdel99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 20, 2021

Rosie, my service advisor was excellent. She kept me appraised on the status of my car and it was delivered when promised. Excellent service. Ángel R More

by areyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rosie and our team here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 19, 2021

Expensive, Unpunctual, and lousy to wash the unit. They always find some reason to overcharge you or try to sell you something in each service not focusing on the basics. How dirty the car was delivered is More

by danycyclonesoccermiami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Morales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea Alarcon
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Sep 21, 2021 -

Mercedes-Benz of Coral Gables responded

We are distressed by this review. Our understanding of what occurred differs from your experience. It is our hope to have a conversation, so that we can arrive at a resolution that meets your needs. It is our goal to provide excellent service to all of our customers. Can you reach out to me directly please at 786-413-1423 or email at Richard.santalla@usseryauto.com. We appreciate your business and hope to hear from you. Sincerely, Richard Santalla Service Operations Director

September 17, 2021

Tony is the best service advisor. I stay with the brand and dealer because of him More

by Tomm300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
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Sep 19, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 17, 2021

Valentin always offers friendly, helpful service. He explains things clearly and works efficiently. Thank you for all your help! More

by Gcr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guillermo Requena, Stephanie Segovia
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Sep 19, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Valentin to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 16, 2021

It took a little while, but since I had a loaner that wasn’t a problem. The service department was first class. More

by pnormandia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 15, 2021

Very efficient and friendly. Excellent work on the car too. Service center is fully staffed with knowledgeable agents. More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Segovia
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Sep 15, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 14, 2021

Very professional, courteous and expert service. From the moment I drive in until i check out More

by Jksanz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, we appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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