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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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October 11, 2021

Excellent friendly service no time waisted prompt attention good clean loaner easy communication in Spanish More

by Osman2451
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. Bryon and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 10, 2021

I have used this dealership for over 9 years now - and worked mainly with Aldo in service. He is a true professional and cares about his customers. I trust his opinions and suggestions and the service i More

by Leelilly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Aldo and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 09, 2021

Tony is knowledgeable, professional and honest. If he recommends a service, I know that I need to get it. The service center is lucky to have had him all these years. More

by Myip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Oct 10, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 09, 2021

Valentin Sanchez was very professional, courteous, and truly helpful and considerate. I am also grateful for his kindness and generosity. He went the extra mile to make my service experience at the deal More

by Elysafari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 09, 2021

Amazing service. Responsive, knowledgeable and quick! LOve this dealership and their fantastic team. Thank you. More

by Mchartouni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Santalla, Andrea Alarcon
Oct 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 09, 2021

Excellent service from Jose artiles and nercedzs Benz of coral gables best in south Floridq More

by Magallyrojas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 10, 2021 -

Mercedes-Benz of Coral Gables responded

We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Oct 11, 2021 -

Magallyrojas responded

No estoy de acuerdo que siendo un problema del carro q es lo que está pasando y tengo un lease tenga q pagar los toll q manejo con el carro de ustedes

October 08, 2021

Amazing operation to say the least from entering the service entrance, directions where to park , to placing my parts order. More

by Jolivera2na
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Robinson, Andrea Alarcon
Oct 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 08, 2021

Stephanie is a true professional; always keen to help and accommodate. She is very knowledgeable with all aspects of Mercedes-Benz service and maintenance requirements. I recommend her as a my trusted Serv More

by Dodi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Robinson, Stephanie Segovia
Oct 10, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Ms. Segovia was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 08, 2021

Valentino is such a great person to work with he always tries to make the customer feel at ease through his magnificent and professional way of treating the issue. In one word it is a pleasure to work wit More

by Clrizk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 08, 2021

Stephanie is very accommodating and knowledgeable about the service and parts. She ha seeing my service advisor for about 5-6 years. More

by Lucianna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Oct 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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