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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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October 13, 2021

Great customer service! Timely and knowledgeable, Frankie took care of all the issues in my vehicle. More

by lremigio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 13, 2021

Outstanding service, Knowledgeable, friendly, a true asset to your institution.Very professional. Thank you Byron for an excellent treatment More

by Silvia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 13, 2021

Fernando R. did an excellent job as my Service Advisor and my first visit with my new car was excellent. I was kept up to date on progress of service and issues were resolved. I will definitely return f More

by 03turfs.floe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Mercedes-Benz of Coral Gables responded

We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 13, 2021

Excellent customer service. Service department members always helpful and professional. It is a always aya a wonderful experience. More

by Ana S
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 13, 2021

Mercedes Benz Coral Gables continues to serve us with outstanding results. Andrea is very courteous and has been of great help. More

by Cnslt4htls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Oct 14, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Andrea was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Oct 14, 2021 -

Cnslt4htls responded

Thank you!

October 13, 2021

Service Advisor Tony Fuentes provides truly exceptional and exemplary service. He has my trust and admiration. More

by cwhitfield1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Oct 14, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Tony and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 13, 2021

Tony has been my life saver ! He is the one and only. I bought my First Mercedes after 20 years with BMW so I was not happy with Mercedes and this Man helped me fall in love with my new car . The costumer More

by Mariela Montesino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Oct 14, 2021 -

Mercedes-Benz of Coral Gables responded

Mariela, Thank you so much for your kind words for Tony, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 12, 2021

Mercedes Benz of Coral Gables is always there like a true, genuine family. Truly the BEST! What an entity! More

by Marisol555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorena Renteria-Hernandez, Mike Munoz
Oct 12, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 12, 2021

Great communication from the service advisor, Andrea. She kept us updated on status & helpful. $ nice. More

by marialberto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Oct 13, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 12, 2021

He was timely, explained the scope of services well, cordial and answered all questions. The services were also performed well. More

by Mathai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Mercedes-Benz of Coral Gables responded

Mathai, It's great to hear that Francisco and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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